United Kingdom
Review of Reeds Rains
The phone went off in the pub . Free review.
Up came a piss poor figure 400k less than houses in the same road .
Avoid avoid avoid these idiots.
I would have given zero stars if I could . Amateurs
Review of Octopus Energy
So they want to quote again for solar panels and battery
Quote was very expensive.
And they quoted for next door.
Avoid these idiots at all costs.
My cat could do better
Lol Dux
The latest replies are feeble beyond belief
As your teacher would say .
Must do better
Reply from Octopus Energy
Hey there,
Thanks for your time to leave us your feedback.
We're ever so sorry about the experience you've outlined here. This is not how we want our customers to be left feeling. We can use this feedback to help us improve any areas where things may have gone wrong.
I can see a member of our team is in talks with you regarding this, we hope to turn this around for you!
Many thanks,
Duz
Review of Octopus Energy
Their website promised a good price . And quick reply to my details and pics of house and roof.
3 weeks later ? And Their reply was my roof was too complex for panels and scaffolding.
Piss poor service. The infants in charge are only good for simple jobs / fitting. Avoid at all cost.
They are amateurs.
Reply from Octopus Energy
Hi Steve,
My name is Duz and I’m one of the Customer Happiness Specialists at the Coventry HQ. Many thanks for leaving this feedback on Trustpilot. It’s really useful in helping us improve our processes so we can provide the best customer service possible. We really appreciate all feedback, even if it is negative.
Firstly, I’m really sorry that you’ve had an experience with us that wasn't 5 stars. I can see that you've contacted us in regards to the solar panel installation quote and currently in talks with the relevant team. Our dedicated Low Carbon Tech team will continue to be on hand to help you as best as we can with this.
Please do not hesitate to get in contact if you have any further questions. Our phone lines are open Monday-Thursday 9-5pm & Friday 9-4pm, and our email address is hello@octopus.energy.
Kind regards,
Duz
Octopus Energy
Review of Goggles4u UK
The delivery was very slow .
The specs seem very good. But I ordered blue but they were black.
Their email reply was they were dark blue total bollox. All my friends and family agree they are black.
Avoid these liars.
I await their reply!!
Finally got my new blue glasses . They are blue! And lens are much deeper.
Hopefully my next order ain't so difficult guys .
Cheers Steve
Reply from Goggles4u UK
Hello Stephen,
We are sorry to hear about your dissatisfaction and the inconvenience you experienced with your order. This is not the level of service we aim to provide, and we sincerely apologize for any trouble caused.
We would like to clarify that our production facility is located overseas, and all glasses are manufactured and shipped from there. As a result, delivery times can sometimes feel longer; however, we always strive to dispatch and deliver orders as quickly as possible. In your case, we can see that the order was delivered within the expected timeframe.
Regarding the product colour, we are sorry to hear that it did not meet your expectations or match the description as you perceived it. This has been escalated to our relevant team for further investigation.
In the meantime, our Customer Support team will be reaching out to you shortly to discuss the matter further and provide a suitable resolution.
Once again, we sincerely apologize for the overall negative experience and appreciate the opportunity to address your concerns.
Regards,
-Goggles4u
Review of J D Wetherspoon
Always great .
Always happy with breakfast. Lunch or Supper
But ordered shawarma wrap today.
It was yuk.
I won't be doing that again lol.
Review of Vodafone UK
3rd attempt to fit internet connection. Abject failure. I keep telling them to bring cherry picker.
Avoid at all costs
Reply from Vodafone UK
Hello Stephen,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Review of Jet2holidays
All good for 3rd trip in 5 months to Fueterventura.
Only trouble was was buying fitness watch duty free on flight. So say 25 % off . So 32.50 but when I checked on Amazon. Watch is 20 pounds. Do you price match or refund? Thanks for your help in this matter. Cheers Steve
Review of Virgin Media
I've been with them since they were Blueyonder. Bills are going up but getting. They put my phone in Internet. No calls in but I could ring out. Numerous attempts and they couldn't fix. Today I decided to cancel phone! Tv!And broadband !
They agreed to a broadband only deal but tried to bill £125 for 3 weeks.
Where did that figure come from.
Still I cancelled with my bank. Avoid these shisters all cost. AVOID AVOID AVOID
Review of Jet2holidays
Holiday all great Thanks guys.
Bur what has happened to Fueterventura Airport.
The passport control on both entry and exit was diabolical. Please send on my complaint.
Review of Jet2holidays
Review of musicMagpie
Still no reply to my receiving of damaged parcel and skipping cd s . Why should I bother.
Cheers Steve
Reply from musicMagpie
Hi Stephen,
Thank you for bringing this to our attention.
I'm sorry to hear that your parcel arrived damaged and the CDs are skipping. We check all items before shipping to make sure they meet our quality standards. It seems this didn't happen in your case.
As your order contains multiple items, I have contacted you via email to confirm which of the item names you are referring to so we can resolve this issue.
Thank you for your review. We hope to have the chance to make it up to you.
Regards,
Antoinette
musicMagpie
Review of musicMagpie
Damaged packing and a skippy cd But no replies to my numerous emails? Please advise. Cheers Steve
Reply from musicMagpie
Hi Steve,
Thank you for leaving us a review.
We apologise for the trouble caused by receiving damaged packaging and its malfunction, as well as for the delay in our customer service response.
Upon reviewing your order, I have noted that you possess multiple items. I have contacted you via email to assist in identifying the defective items and to address this issue on your behalf.
Thank you for your patience
Reards
Jodie
musicMagpie
Review of musicMagpie
Hi Guys . One parcel badly ripped / damaged in the post. The other has a badly skipping cd. I've emailed you numerous times and have had no reply. Pretty poor service. Please advise . Cheers Steve
Reply from musicMagpie
Hi Steve,
Thank you for leaving us a review.
We are sorry for the inconvenience caused by the arrival of two damaged parcels and their improper functioning, as well as for the delay in customer service response.
After reviewing your order, I see that you have several items. I've reached out to you via email to help pinpoint the defective items and resolve this matter for you.
Thank you for your patience
Reards
Jodie
musicMagpie
Review of Harts Of Stur
Service was very quick and efficient. Thanks very much. But the knife set was so poor. You need to stop selling immediately.
Reply from Harts Of Stur
Thank you for your review. We’re sorry to hear that you were not satisfied with the quality of the product you purchased from Harts of Stur. As the item has now been returned to us, we will be in touch with the manufacturer regarding the issue you experienced.
Review of musicMagpie
Reply from musicMagpie
Hi Stephen,
Thank you so much for taking the time to leave us a great review!
We are pleased to hear about your positive experience with musicMagpie, and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program?
When your friend signs up, we will treat you both to a gift card!
More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store
Kind Regards,
Customer Services
Review of Sky Insurance - Temporary Car Insurance Compared
I test drive the car with me naming car name as the present owner
Happy
so buy the car
Ring you guys to tell them I’ve bought the car
So I’ll drive home
Oh no need to buy new policy with me as owner
Couldn’t simply transfer ???
Very disingenuous
Not happy
Reply from Sky Insurance - Temporary Car Insurance Compared
Hi Stephen,
We apologise for any inconvenience caused. I'm afraid due to the nature of the short-term policies, certain details cannot be changed and we try to communicate this before the purchase. We will take your comments on board and look into making it clearer in the future.
Again, we're sorry that you had a negative experience with our services.
Kind regards,
Sky Insurance