CT

Colleen Thomas

United Kingdom

Reviews

Review of Worldpay

Rated 1 out of 5 stars

I am sat here crying

I am sat here crying and not for the first time since being with this company for 11 days. This is the final straw.

I am a small business. I rely on funds coming in everyday to pay bills, buy more goods, etc. Yesterday and today I received no funds so I rang up and spoke to someone who informed me that there has been a hold put on my transactions. I wasn't informed of this "hold" and the person I spoke to was unable to tell me what was going on. I have to wait to speak to the Transaction Management Team. They don't work on the weekend. The earliest I can speak to them, when they call me, is Tuesday at 1pm.

I am shocked and dismayed by the way this company operates. If only I had known what I was letting myself in for when I left Epos Now for what I was persuaded was a far better company. I bitterly regret even hearing the name Worldpay!

23 May 2026
Unprompted review

Reply from Worldpay

Hello Colleen,

Thank you for leaving your review regarding your held funds. I’m sorry to hear about the issues you've experienced recently.

I've raised a complaint for you and this will be fully investigated. Our Complaints Team will be in touch with details of this and will provide further information about our complaint process.

Once again please accept my apologies for any inconvenience caused.

Kind regards
Stephanie

Review of Epos Now

Rated 5 out of 5 stars

I can't fault the service from the…

I can't fault the service from the support team. Submit a ticket and they ring you back within a few hours and sort out the problem remotely; quickly and efficiently.

Thank you!

24 May 2024
Unprompted review

Reply from Epos Now

Hi Colleen,

Thank you for taking the time to leave your review.

We’re so pleased to hear of the fantastic service you have received recently! If there is anyone in particular you'd like to shout out, we'd love to hear from you; you can reach us at customerresolutions@eposnow.com.

Thanks for the share,
Epos Now Socials Team

Review of takepayments Limited

Review of DPD UK

Review of Ruby Energy

Rated 5 out of 5 stars

Very polite and friendly young woman

Very polite and friendly young woman. Pleasure speaking to her. Also very helpful.

25 January 2023
Unprompted review

Reply from Ruby Energy

Good afternoon Colleen,

Thank you for contacting BES Utilities and taking the time to share your excellent service experience with others. I'm pleased to hear that our team provided friendly and professional service.

We value your feedback and want to assure you that our dedicated Customer Services team are always happy to help on 0344 5678 427 Monday - Friday 8.30am - 5.30pm or via live chat by visiting www.besutilities.co.uk should you require assistance with anything else in future.

Kind Regards,

Keenan S.

Review of takepayments Limited

Review of Cotswold RAW

Rated 4 out of 5 stars

I would give the food 5 stars

I would give the food 5 stars. However, it is a bit pricey hence the 4 stars. The sausages are to die for! Well, that's what my customer's dogs tell me.

22 October 2021

Reply from Cotswold RAW

Thank you Colleen for taking the time to review our products and service. Glad to hear that sausages have gone well. They are all handmade so do take our team here longer to produce. We love them though. Have a great weekend. Kind regards CR

Review of Toolstop

Review of Website Hosts UK

Rated 5 out of 5 stars

Thumbs UP!

I am more than happy to give Adrian a huge thumbs up for the great service he has provided. He has shown remarkable patience and fortitude when I constantly asked for stuff to be changed; even when I approved them in the first place.

He has a great sense of humour, an ability to explain the more technical aspects of web design simply and without being patronising.

Thank you Adrian and Web Hosting UK.

4 July 2019

Reply from Website Hosts UK

Thankyou for your review!