I ordered a Diver Passion Horlogere on…
I ordered a Diver Passion Horlogere on the 28th of August 2026 for a birthday present. But they found out that it was no longer needed. I emailed to cancel my order on the 29th on 31st had a email offering a extra strap if I keep the order. I replied to have my refund.. The order was still showing as pending because of the bank holiday weekend. I didn't hear anything then I was sending 2 emails a day from the 1st of September. Still no reply and the order has gone from pending to paid.. I then get an email on the 5th of September from royal mail. Saying there was a parcel due to enter the UK from France. And I was going to be charged import tax.. And the 6th my royal mail app update.. and they have despatched the watch.. I sent more emails and still nothing.. I even downloaded Instagram and sent them messages.. And still nothing.. the worst customer service I have ever had.. And even after asking if I wanted a refund.. and me replying to do the refund they just carried on.. I would steer clear of this company.. Have to go through my bank now to try and get my money back..