Susan

My review is for the Air B and B company and not the accommodation. I want to congratulate Air B and B in how they managed my complaint about my stay at a bad rental.

I stayed there one night and it was problematic even before I arrived.

But I had the foresight to contact Support at Air B and B and everything was handled with concern for me, with care, with a listening ear to a retired lady on her own in a foreign country.

The Company who rented me this place Lanzarote Vacation Homes, were a very bad company - impatient, very bad at responding to queries, unwilling to help in a very difficult situation where I was effectively locked into this place as there was an access problem which prevented me getting out of the property. I had to get help which came from my new host. I left this place the next morning after my first night. Because I had to wait for help to get out, I was 2 hours into a second day and this company charged me for 2 days knowing that I was waiting for help. They were without compassion or any sort of care for me whatsoever. My new host couldn’t have been more different, and totally came to my aid.

All the while Air B and B supported me and they even refunded me the 2 days rental that was unjustly taken from me by Lanzarote Vacation Homes.

I can assure anyone who reads this that no way would you get this level of service through the other major booking site. So caveat emptor.

It also became very clear to me that it is wise to deal with hosts through Air B and B site only as thos is guarantee that if anything goes wrong you will not be left high and dry. I was very lucky to have kept my dealings with Lanzarote Vacation Homes only through the Inbox of Air B and B. A good lesson as all interaction is recorded there.

Well done Air B and B and my support agent Steven in particular.

I went on to have a fabulous holiday at the new place with my great host Kevin of Sea Breeze Suites in Playa Blanca.

It turns out the first place was an under build of a villa. Nowhere on the advertising was this revealed by Lanzarote Vacation Homes.

A HEALTHY PRODUCT LACED WITH SUGAR AND OTHER UNNECESSARY INGREDIENTS, ONCE AGAIN

Profoundly disappointed when, in a hurry, I picked up this product and only read ingredients when I got it home. I usually do my ingredient checking in store.

Maltodextrin is a sugar and modified maize starch is also another ingredient which can affect glycemic load. These two ingredients are totally unnecesssry for your health conscious customers. And for someone like me who struggles to find products without added sugar, so exhausting, frustrating and disappointing. It makes me angry.

I’m my 70s, very overweight and still I don’t have diabetes. Why? Because I have always made sure to have as little sugar-added foods as possible except on rare occasions. I overeat yes, but not junk. I’m healthy, don’t take medications and am passionate about nutrition and angry about the ever increasing addition of sugar (in all it’s forms) and more salt to almost every food in the supermarket which has been processed with even the lightest touch. This product a case in point.

I just won’t buy it again, it’s as simple as that and it would have been a great addition to my nutrition as I again struggle with weight management.

This product would have been perfect with no sugar or maize starch. People are free to add those things later if they want.

Without these I would have given you 5 stars.

I’m so frustrated with this company whose products I have bought throughout my long life.

I’m simply trying to purchase this item below through their website Sony.ie. It does not allow me to do this. I rang a number in England customer support. Agent told me that I could purchase through the Irish website but this is not the case, there is no basket and no checkout, just details of the product I want which is (but no means of purchasing it)

Sony radio Portable DAB/DAB+ Radio XDRS41DL.CEK. In blue or red

What is going on? Local supplier, by the way (in my area) doesn’t have it.

If I want to buy a phone for example, I can go on Apple site and buy it. What is Sony doing?

I expect a response here. Just not good enough to waste people’s time like this.

Bad business Sony. sony.ie is not a retail site.

I still want this product.

I’m Using their organic whey protein daily and fairly satisfied. I’d give a higher rating if I knew the following?

1. Is it from grass fed cows? If yes why is this fact not on packaging? If not, are these cows factory bred?

2. What country does it come from?

3. To what exactly does the organic label refer to? Example, cow feed, organic land on which cows are raised, whether cows get antibiotics or other things, etc. I’m a bit confused about this term organic.

Await a response with interest.

I was very happy with customer service.

ROLLED UP MATTRESS PROBLEM

I went to purchase a mattress at Naas Road store yesterday. I was told that when the rolled-up mattress was delivered that I could sleep on it the same day. This was not true as later on, in the sales order document, it stated very clearly and I quote ‘mattress must be left for minimum 24 hrs to shape and aerate’. The sales person knew I had only one bedroom and no place else to sleep to leave the mattress free for 24 hrs. I only found out these manufacturers’ directions after I signed a mini computer screen with a digital pencil. Only AFTER this did I receive the sales document with these instructions above. I was basically given contrary instructions more than once that I could sleep on the mattress the same day it arrived, my old mattress having been taken away at that stage by their delivery people. I trusted this person’s expertise and feel I was lied to.

I went against my own wisdom in that I signed a document before having a chance to read it’s contents. Seems they do this with all customers, you sign, then a few minutes later they give you what you have signed. Please don’t do this as I did. Read what you are about to sign!

Speaking to management today when I cancelled the order (it was to be delivered in about 4 weeks) again they stood over the instructions they gave me yesterday on the shop floor which are in direct opposition to manufacturers instructions specified in writing on the sales receipt (contract).

I was refused a refund and offered only a credit note.

Considering the inaccurate information I was given, I should have, in all fairness, been refunded. I walked into that one and my ignorance cost me. I am a senior citizen.

Please be very careful with this company and before you sign read what you are signing up to. From my experience, you can’t believe what they say about a product.

Always Buy Through PayPal is my advice if you decide to buy from Farmae

This company sent me an email that part of my vitamin order was unavailable after previously giving me a message that they were on their way and after a long delay. Because I bought through PayPal they refunded that part of order after weeks since ordering. They never sent the last part of order, were very difficult to get a response from , then claimed it was delivered which it wasn’t and ignored at least three emails from me over a few weeks after a brief email telling me to check if a neighbour had it. There was even incomplete and incorrect information sent to me regarding the claimed delivery. So today, after many many weeks since ordering and my having raised a claim with PayPal, I got my refund for the final item I never received. Without PayPal, I’m sure I would have lost all my money. Even with the reassuring presence of PayPal I still would not recommend anyone to buy from this site. Unfortunately, I neglected to check them out here first.

Caveat Emptor

BAD CUSTOMER SERVICE

I have recently been trying to get in touch with this bank prior to joining their n26 Metal offering. The detail regarding one-off deposit interest rates on this site is unclear and I will not join this bank till I have my questions answered. There is no way to access a person through their Chat facility on their ap without first joining and paying their membership fee. At one point a bot answered, could not answer my questions, asked me if ‘I would line to speak with a human’ and that they would get back to me. No one got back to me. I then tried to send my questions via their support email address (support at n62 dot com) which I’m not permitted to post here (Rules of this website) wherein I asked all my questions. There was no automatic acknowledgement of my email to them as you would normally expect and no response for three days now. The lack of acknowledgement with a query number leads me to believe that my emails have just disappeared.

To add further to this problem I tried twice to go through the identification process, did everything right but it did not work. I then got an automatic message from them saying that I should try again but someone would assist me if it did not work again. When I clicked on this link I came right back to a demand that I pay my membership in n26 Metal virtually being locked out of going any further unless I paid my first membership fee.

This is a terrible service and if someone will explain why the email address (above) for their support department is not working I’d like to know why?? Or give me here an address or someone to contact who will answer my interest rate query and help me to get through the identification process.

I was provided with no relevant complaint reference number which I could have posted here so someone from your company could contact me to assist me.

Do you not want new customers?

Bad

P S - many hours later

You get no kudos n26 for doing your job and then getting 5 stars. You stand or fall on how you treat your customers or in my case potential customers, who are having problems with you. This is the acid test. Whatever about any other company, with banks if there is no trust there is nothing. And I’m talking about a large sum!!

Even now there is no response from you either here or an answer to my emails - just silence. Do you only respond here sporadically to give the impression that you have a real service to offer?

I’m going now to shop around elsewhere. Bunq are good, at least they engaged.

I would like to consider this site but right away I notice you have weight criteria on your site and I find this very objectionable. One can easily choose a potential partner from a photo depending on your preference. This idea of naming your weight preference when joining is discriminatory, has a very negative weight shaming result if not the intention (that is the result) and in terms of potentially hurting another person who may be struggling with their weight, this ‘highlighting’ is anything but loving and spiritual, if you think of yourselves as loving. Discrimination on any grounds, or supporting discrimination, goes against every manifestation of what Love (Spirit) stands for. This is very different from discernment by an individual who may be attracted to a certain body shape, like certain hair colour. Please don’t pander even more to people’s fears around weight and size. It is so yesterday and shows a lack of mindfulness.

Depending on your response, I will consider and I urge all others either on this site or considering this site to look in their hearts and see if they want to support this sort of ‘weeding out’ that has the potential to cause a lot of fear and pain in vulnerable people - which of course we all are. You will remember this the next time someone judges or hurts you.

From Ireland

I have just read your response from your colleague at Spiritual Singles below. I’m afraid you have not convinced me on your stance in this matter. But good to see you are responding to everything. Will leave it at that. I will take another look at your site.

Anything But Harmonious

I am very grateful to the people who have taken the trouble to write about their experience with eharmony and thanks to trust Pilot for this great site, which has saved me so many times from a bad purchase.

I will of course not be subscribing to this site though I did join and filled out the questionnaire but did not subscribe.

On reading here their spurious rational for making a person subscribe for a minimum 6 months I totally reject their assertion that anyone needs to get to know someone by texting them on their site for a protracted period. What nonsense and so transparent as to their true motivation for saying this (more than once), money being the true motivation.

No intelligent person would entertain a long drawn out texting fest with a potential date. After texting you want to get to a phone chat and then maybe a video chat, then a face to face date if after each step you are both still interested.

Do these people have a clue or more importantly, do they take us for fools as to their excuse for not having a one month subscription option. I noted also that this repeated response was a copy and paste job. So lazy!!

I’m in Ireland. After I joined tonight one, only one blurred photo appeared and, as someone above said this person was also probably a joined but not subscribed new member.

So, it’s back to POF, Tinder, Bumble and Hinge for me and I’ll do my own weeding out, free of charge thank you very much.

Very disappointing eHarmony

This is an update on my review of two days ago below wherein I asked about the numbers of Irish men on the site. I got an evasive answer from Match, no information only that I should join and then I could cancel within 14 days, omitting to tell me that this would cost me over €60, I understand. This fact was omitted. Irish people please take note that Match won’t tell you what kind of numbers of men and women in Ireland are on their site. Why? They have all this information at the touch of a button, masters of information gathering. Don’t join Match if you live in Ireland- I certainly won’t

UPDATE
2 January - they have responded below but I’m not going to engage any further when I have no information- it’s like buying a product unseen and being charged a penalty if the product is not fit for purpose. The whole system is preposterous and broken and most people have cottoned on to it. These charging dating websites are shooting themselves in the foot. Paying on a dating site is an investment in our social lives but we are not fools.

There has got to be a better way. Your other site POF is closer but not perfect either. I wanted to invest - pity.

I have based my one star rating above on the only Irish review I’ve come across here on Trust Pilot. And therein lies my scepticism about joining a paid online dating service in The Republic of Ireland. I’m a long term member on Plenty of Fish, whose standard membership is free. I’m also on 2 other free sites Tinder and Facebook dating. The latter two have proved hopeless for my age group (60s) as Facebook is replete with fake accounts and Tinder no responses. I’m about to leave Facebook Dating and have already deleted Tinder.

Over a number of years I have met many nice gentlemen, all through POF. Three, I engaged with on a deeper level but I have as yet to be lucky enough to meet ‘the one’.

So, I decided to give the fee paying sites a chance as now on POF I’m just seeing the same faces.

I went to Trust Pilot for help from the good posters on this site. Elite Singles - terrible. eHarmony - terrible reports also. Then I searched Match. Overall, much better reviews but I’m hoping, before I take a punt and join, that someone from Match will respond below this review and convince me that there are members IN IRELAND 🇮🇪 in my age group on Match. Do convince me because I WILL report back here on the veracity of what you at Match tell me.

It is not your responsibility, the class or suitability of Irish men on your site but you are responsible to inform me as to whether you currently have a very good number of men on your site who are in my age range and in my own country, The Republic of Ireland.

Over to you Match 😀.

Susan

EXCELLENT AND FRIENDLY SERVICE

I have been dealing with Annalea this time. Congratulations Annalea!! Great service.

Any time I’ve contacted Energia, always by email as I don’t have free 1850 on my mobile account, I’ve been very satisfied. I know there was a bit of delay in response this time but I can only imagine the deluge of calls and enquiries since the recent scary ‘price hikes’ but all companies are having to do them and more this month. I emailed Energia, drilling down into the increases, asking loads of questions and when the response came ALL my questions’ answers and even some I did not ask, were forthcoming in a clear, concise and transparent manner giving me a feeling of trust and a feeling of knowing where I stand. This information gave me the tools to be able to compare like with like when I’m shopping around. For example comparing companies at the end of September you could choose a company that looks cheaper but that was on the cusp of a big hike in their rates so it is important to check with a potential new provider before signing up. Now I have more information freely given to me by Energia, I can make a better comparison on Bonkers. As a result of my experience, if Energia are in and around, I will stay. I also phoned Electric Ireland and they were no help and even went off to find an answer to a question and left me hanging and never came back to me, very bad impression.

With Energia I also like that they send a reminder when I’m due to forward my meter reading.

I just get the feeling that my business matters to them and they actually take the time to thoroughly read my emails and answer fully. This rarely happens with so many companies.

Well done Energia.

I have just come off the phone with Electric Ireland. My purpose phoning was to shop around given the huge rate hikes in utilities in recent months. I informed the representative that I was recording the conversation just so I could be sure that the information I was about to get to my questions around unit rates was accurate. She then read me a statement about Data Protection Rights, whereupon I agreed, even though I know nothing about this person and I was to keep the information she would give me, private. How come? I asked her to tell me what increases had occurred this year and what further increases may occur for the remainder of this year? She told me there had been an increase in March and again in August but said she had to check the unit rates from a list of tables and she went off and never returned.

I had been a customer of Electric Ireland in the past, I told her this and also that I was shopping around given current conditions and might return to Electric Ireland.

They love to inform us that they are recording our conversations but when the shoe is in the other foot, it is a different story. I was recording to make sure that they were on their toes so I could get accurate information in order to make an informed decision about my utilities given that I am a retiree. I was polite at all times but I did not get the information I sought.

Comments Electric Ireland?

Susan

Great company to deal with on all fronts. Tights are great quality and good value. Lovely colours, keep developing more choice and other products too. I’m watching with great interest 😀

Hello,
I just want to add my very happy review of this site. I’m one of the Irish customers and had problems getting the right size for my shape legs and my height. Emma kept working with me. I sent her my exact leg, hip and waist measurements and she got me fixed up at no extra charge to me. I suggest anyone who is unsure to send them your measurements beforehand so they can advise on your sizing. I will certainly order from Snag tights again, thank you Emma.

WARNING DO NOT GIVE YOUR PERSONAL PHONE NUMBER TO THIS COMPANY

Please see my previous review.

Update: I did indeed receive a request from Littlewoods, through Trust Pilot, for my details because they wanted to respond to my concerns. In trust, I gave them my full name and my mobile number. I now sincerely regret giving them my personal details. I have heard nothing from them, so don’t believe the copy and paste responses you see from them under customers’ reviews.

I know I had purchased from them a long time ago and I was ready to do so again even though I could not find my long unused account number.

I’m still waiting for an answer as to what happened to the staff in Ireland? I can’t see them continuing to succeed here, long term, past the Covid times - unless they are more straight with the Irish consumer. I don’t want a private answer. I want an answer here in public view?? And I want the personal information I supplied them deleted immediately as per GDPR rules.

If this matter is all cleared up and other people’s concerns, reported here on trust Pilot are settled, then no reason why I would not shop with Littlewoods, when reviews are much better than of late. If you farmed out your Customer Order section and Customer Support section to third party entities thousands of miles away in South Africa, how do you think this will be perceived by customers? And how secure do you think they will feel in continuing to purchase from you, especially after Covid when retail is fully open again, when they read some of the very bad experiences people have had recently. Even Covid would be no excuse for treating customers this way.

Where are the home-based Littlewoods Support and Dispatch departments? The loyal staff who brought customers back to your products repeatedly

IRISH SUPPORT OFFICE

I would like to know what has happened to the Littlewoods Ireland support office staff, who we dealt with for years? Why should I buy from Littlewoods Ireland when you have sent support office jobs to South Africa? Oxendales appears to have done the very same. How can you call yourselves an Irish company when you are not supporting Irish jobs. I would like an answer. I cannot find my account number right now but I have purchased from you and was intending to look at your site again. However, after my experience with Oxendales I am very wary about doing business with you till I have an answer.

Some hours later
Littlewoods have asked me for my information which I have forwarded to them. Let’s wait and see their response. There are 500,000 Irish people unemployed in this pandemic. We must all stand up for Irish jobs staying in Ireland if companies like Littlewoods want us to buy their products from their Irish registered company. It’s only fair. We support you, you support us.

WHERE ARE THE FRIENDLY DUBLIN SUPPORT STAFF GONE?

I am leaving Oxendales, they are no longer in Ireland so can’t understand why they are still selling under .ie?

1 hour wasted on bad line to South Africa, terrible delays while they had to manually click in new delivery address for me and after all that they could not accept my order because new address had to be reported back to U.K. office. Terse staff. The whole experience was not Oxendales for me, so no point. Now I’m waiting to have my details deleted from their system. I then went to Dunnes.ie and everything done in a flash. Oxendales wouldn’t allow me to do a delivery address change through their website, that’s how it all started. What a pain. Welcome to Brexit. Now I’m searching for clothing websites actually IN Ireland.

THE JURY IS OUT ON SNAG TIGHTS
That’s why I haven’t given them a 1 rating as yet.

I purchased 5 pairs of these tights. I want to return 4 pairs and I am waiting to hear from Vic as to address to return 4 pairs for refund as I’ve tried on 1 pair which are now no use to me or to Snag Tights so beware of their sizing guide as I followed it to the letter and still these tights are much too big and one item is completely the wrong one. When you read this Vic, so you don’t say you can’t find me, here is the order number EU44781.

I’m waiting now to see that I get my money back. It has cost me shipping both ways and €8.99 for tights that as we speak are swimming around my ankles. Shopping online is becoming more and more fraught with problems and money loss.

This order arrived yesterday and I have by law a 14 day period during which I can post my order back for full refund. That’s what I wish to do but within my parcel there were no instructions regarding returns and no return shipping label, no address given. And what’s this with having to email them if there is a problem? Just give the returns procedure with arrival of the order. I’m now out of pocket between shipping both ways and the unreturnalbe tights, the sum of €22.

Has it become too expensive for Irish people to purchase anything online from U.K.? Be warned. Taking a match to my €22 would have been just as good and saved my time with all these emails back and forth and review writing.

I await returns information immediately from you Vic please. The address from whence my order came is -

Snag Group Limited
Unit 4 Drummond Square
Brucefield Industrial Estate
Livingston E54 9BU
UK

Is the above the address for returns Vic? Any other requirement?

I will report back here.

Lyza Fashion aka Zerox on eBay Avoid at all cost

Most of their clothing is ‘seconds’. Terrible faults in their clothing. Don’t buy. They are based in Manchester. They may go under other brand names also on eBay. You will lose your money. Don’t buy anything on eBay it is getting worse and worse. Don’t use PayPal because you will get an unbelievable run around - a website which is not transparent, is completely confusing and not user friendly. Only buy from trusted companies, this is advice that is becoming more and more applicable, the busier the internet marketplace gets.