Ireland
Review of SPORTSBIKESHOP
Ordered 2 items that were showing in stock Jan29th, delivery was meant to be Feb 9th. Its now Feb 6th and there has been zero progress since so unlikely to get delivered by the 9th since tomorrow is a Saturday.
Review of NBA Store Europe
Every year we try to order early (Dec 2nd) to ensure we get the items we want before Christmas and every year there is a problem. Late deliveries, items not shipping, CS fobbing you off with excuses.
I wish there was somewhere else to purchase NBA kit.
Reply from NBA Store Europe
Hello Brian, thank you for reaching out, and first and foremost we're truly sorry to hear about your experience. Please accept our sincere apologies. We’d really appreciate the chance to look into this personally and do everything we can to make it right. I hope that my actions will help in finding an appropriate solution as soon as possible. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna
Review of VRT.ie
Entered a reg of a bike I wanted to bring in from NI. It got the mileage all wrong, refused to let me correct the details, and then claimed the VRT would be 0. On a 2023 bike?
DVLA data was correct. Received a refund.
Reply from VRT.ie
Hi Brian,
We provide over 20,000 VRT estimates a month and when a customer reports an issue with a report, we investigate and provide clarification.
I assure you we are a scam and you will see one of our team is already online at 6.30 am on a Monday morning and has sent you an up to date report.
There was an issue with the DVLA data for your vehicle, the engine size came back as zero when our system looked up the registration number.
We have access to the engine size from another source manually and emailed you an updated report.
Regards
Patrick
Review of Lyca Mobile IE
I had the worst experience with this company. Bought an esim, used it for a month, disabled recurring billing and emailed CS confirming account closure/deletion. The confirmed it would happen within 48 hours.
I spotted that I was still being charged 4 months later. I tried to contact support and they refused to help.
I started a charge back which Lyca dispured and tried to fight for 2 months but I eventually got my money back from the bank.
The response below didn't pay attention, recurring billing was disabled from the start! Yet I was still charged. I spent 3 months trying to get a response from customer service and got nowhere!
Reply from Lyca Mobile IE
Dear Brian,
We’re sorry to hear about the continued charges after you requested account closure.
Please be aware that Lyca Mobile bundles are set to auto-renew by default. You can log in to your My Lyca Mobile account online at any time to deactivate auto-renewal.
We understand that you’ve already received your refund through a chargeback claim via your bank.
If there’s anything else we can assist you with, please don’t hesitate to contact us at trustpilotreview@lycamobile.com.
Regards,
Lyca Mobile Operations
Review of MicksGarage.com
Prices are good but delivery/order processing can take longer than expected. Shipping charges should be refunded when they can't deliver within the timeframe you pay for, stop blaming the delivery company.
Review of DPD Ireland
I've complained numerous times via email but for the love of God stop leaving deliveries on the door step and vanishing like Batman! Just knock on the door. I work from home and I'm sick of finding deliveries sitting outside, soaking wet, when I could have just taken it from the driver. Taking a photo is NOT a signature and should not qualify as proof of delivery.
Reply from DPD Ireland
Good Morning,
Thank you for taking the time to share your delivery experience with us.
Our sincere apologies for the inconvenience caused.
Your feedback is really appreciated and has been shared with our Team to improve our service.
Warm regards Team DPD Ireland
Review of NBA Store Europe
I should have learned by now! Another order split into 2 shipments, one has already missed the delivery date and the second won't arrive before Christmas despite paying for the 1-3 day option.
Reply from NBA Store Europe
Hello Brian, I am sorry to hear that your order may not be delivered on time before Christmas, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience and we hope to hear from you soon. Sincerely, Sam
Review of Fastway Ireland
Update: Nov 24, still waiting on a reply from customer service since Nov 15th.
They are without doubt the worst courier company in Ireland. There is no phone number to be able to speak to somebody, the webchat is rarely online, and when you log a ticket it can go unresponded to for days.
Even with a tracking number it says it scheduled for next working day delivery however waiting nearly a week and so far nothing has showed up.
The reply below is nonsense, I'm still waiting for both items with no way of reaching anyone to discuss.
Reply from Fastway Ireland
Hi there,
We sincerely apologise for the less-than-ideal experience you had with our services, and we appreciate you bringing your concerns to our attention. We understand the importance of a smooth and reliable delivery, and we regret that we fell short of your expectations.
We understand that a negative experience can be frustrating, and we would appreciate the chance to turn things around for you, if we ever deliver a parcel of yours again. Our team is dedicated to providing a better experience, and we hope to have the opportunity to deliver your parcels again in the future.
Thank you for your understanding, and we hope to have the chance to restore your faith in our services.
Your Fastway Customer Care Team
Review of Fastway Ireland
Rarely are items delivered when they are supposed to (i.e. next business day) and we regularly find items just left outside the door without anyone even knocking to check anyone is inside to receive them. It's only a matter of time before someone just steals the item.
Reply from Fastway Ireland
Hey there,
Thank you for sharing your feedback.
We sincerely apologise for any inconvenience related to your parcel.
To assist you promptly, kindly forward this review along with your tracking
number to tpsupport@fastway.ie. Rest assured, our dedicated team will
thoroughly investigate the matter.
Warm Regards,
Fastway Customer Care Team
Review of AOB Nutrition
I used them for a number of orders in 2022 and service was great. But now they've blocked emails and you need to use the 'contact us' form on the website to chase orders that seem to be idles for days after generating a shipping notification. Waiting 6 days so far for what is supposed to be next day delivery.
Reply from AOB Nutrition
Hi Brian,
Thank you for your order and your longstanding business. I am very sorry to hear of your disappointment.
Unfortunately, due to increasing volume of spam/junk mail, we could no longer continue to monitor the replies to our order update emails. The contact page on our website has a built-in spam filter.
Would you mind sharing your order number, or sending us a quick message through our website to allow me to find your order and to try and resolve this issue for you?
I am very sorry again and look forward to hearing from you,
Andy
Review of EZ Living Interiors
We bought a number of items during the lockdown back in 2020 and the team was great to deal with. At the time we were waiting for delivery on various pieces which were all arriving at different times yet the entire process was very smooth.
Recently when we had an issue with the finish on a table. Janice managed the entire process keeping us informed all the time. The tried to repair the damage before ultimately offering to replace the table entirely. Definitely recommend them.
Reply from EZ Living Interiors
Hi Brian,
Thank you for reaching out
We really appreciate your kind words and we are so proud of the experience we shared with you!
I will make sure to pass over your compliments to our team members
Please don't hesitate to get in touch with us should you have any queries or are in need of support!
Kindest regards,
Adrian
Customer Care | EZ Living Interiors
Review of MicksGarage.com
Prices are good but be prepared to wait. Ordered before 11am and was supposed to ship same day. 24 hours later and still shows processing. Somehow they'll likely blame the courier though.
Review of MicksGarage.com
Constantly blaming An Post yet my items only showed up on the tracking site when I complained about them missing, despite having been in contact for a few days saying there was something wrong.
I paid for 2/4 day shipping however this didn't happen nor was I offered a refund for same.
Review of MobileUnlocks
Avoid, they claim the initial charge is just to see if they can unlock the phone. This isn't made clear or stated anywhere on the order page but they cover themselves by having in the T&C. Then once the code is ready they want a further 34£ to release the unlock code. Complete scam.
And they tried to get my review removed claiming it was fake!
Reply from MobileUnlocks
Hi there, thanks for your feedback. I'm really sorry for any confusion regarding our process. Just to clarify, when you place an order, the eligibility check fee is charged first and then – if eligible – the unlocking fee is required. All of these costs are clearly outlined on the checkout page and in our Terms & Conditions before you make the payment. We never intend to scam our customers, and our process is designed to ensure we only proceed when the device is eligible for unlocking.
If you're still concerned or need more help, please get in touch with our Live Support on your tracking page and make sure to have your IMEI handy so we can look into your specific case.
Thanks for your understanding,
Charlotte
Review of Its4women
We had an insurance policy with them while my son was learning to drive with the telematics system. When he passed the test we wanted to get him his own policy however they wouldn't take his driving experience into consideration.
When we cancelled the policy after 30 day of being on cover we received less than 50% of the premium back.
When we then required a named driving experience letter for the new insurance company we were charged 22€ for this.
Reply from Its4women
Thank you for your review Brian,
We are sorry to hear you were dissatisfied with the service we have provided. Depending on underwriting criteria and information provided previous driving experience may not be considered as a discount factor in calculating a premium. In regards to cancellation charges all charges would be outlaid in our terms of business prior to purchase. For non standard document requests a fee will apply which is also stated in our terms of business. If you would like to discuss further please contact us directly via complaints@mclinsurance.ie where one of our team can investigate the matter for you.
Kind Regards
Stephen
its4women.ie
Review of Ink Cartridges ink.ie
They are not an Irish company. My items shipped from Germany. Despite paying the top rate of shipping which was supposed to be guaranteed next business day the my delivery is now 2 days overdue with no delivery date as yet. (how can it arrive overnight from Germany to Ireland?!)
Review of Euronics Ireland
The price match offer is completely false. They refused to match a price from electrocity.ie and just told me to buy it from there instead.
Review of Gossby
Item was as expected delivery was slow. Didn't make it in time for Christmas despite the guarantee at the time of ordering.
Reply from Gossby
Dear Brian,
On behalf of the Gossby team, I sincerely apologize that you had an unpleasant experience with our company. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected. As we truly want to listen to your problem and make the thing right, we did send you a request to ask for more information via Trustpilot. Otherwise, you can direct me at wecare@gossby.com with the title ""Trustpilot_[The order number]"" regarding your issue. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
Review of Gossby
Instagram ad promised guaranteed delivery for Christmas. Order processing took from the 4th to the 15th and there is no tracking information since the 18th.
Review of Harvey Norman Ireland
Reply from Harvey Norman Ireland
Hi Brian,
I am delighted to hear about your experience while shopping with us.
Your review is much appreciated.
Take Care.
Aaron