Lulu

I was tempted to knock a star off because of the delivery, as it sat for 3 days at delivery depot, but that would have been unfair, as everything else was spot on from the excellent price,( cheapest I’ve seen anywhere) ordering was easy and was informed when despatched.
Glad I came across your site by chance!

From ordering to receiving was spot on. The item I wanted was easy to find as I had the serial number. There was also a video showing how to fit the seat, which was very helpful, the soft close seat is working better than the original.

The plants arrived healthy in good condition and well wrapped up. Order delivered in the estimated timeframe.

The three stars are for the delivery team evri, I had no more tracking after it said it had reached my local delivery depot, which was Thursday 13th August, I should add there is someone in my home every day. On the Sunday 16th my new neighbour came to the door with my £200 airer, which had been left at her back door since ( well who knows when it was delivered as she had been away all weekend ) and no attempt was made at my address, if there had been it would have been left at my own back door. The address was written clearly on the label.
The airer itself I tried to see if it was working and all seems fine, haven’t used to dry a wash load yet, as weather has been good!

Was informed the frames I ordered online were unfortunately out of stock, but if I wished they would source them from manufacturer or I could get a refund,I chose to wait. The email I sent enquiring about how long this was likely to be, was answered quickly, I was kept up informed when they received frames and when they were shipped to me. My frames arrived in perfect conditions, and were exactly as was seen the photos. Good service all round. Thank you!

The product I ordered was exactly as advertised, came well packaged and on time. Would order again!!!

Dunelm seriously need to change their delivery company, I was given a delivery by date by Dunelm when item was dispatched, delivery firm DHL said a later date by a further 3 days, DHL then emailed to say delivery was attempted, which is a total fabrication ( probably to keep their books good ). I waited a further two days with tracking from DHL changing daily to the following day, tried contacting them , impossible to contact local depot. Eventually contacted Dunelm on the chat forum, the female was very helpful who said tracking hadn’t moved from the fantom delivery attempt, she reordered and the date given by Dunelm and DHL again differ. I won’t hold my breath as to when I will receive it,
I have no problems with Dunelm goods or Dunelm themselves, as they are fulfilling their part of the process, I’ve ordered a few times from Dunelm online, (all be it a while ago without a hitch ) can’t recall who the courier company was then. Shame as I will seriously have to think twice before ordering online again!

I’ve given 4 stars because of the helpful female at the Inverness branch, when, tracking item it was saying a delivery attempt was made on the 1st ( not true ) and it was at local pickup point to be collected, as I don’t drive and it was a large parcel,I didn’t know if a 2nd phantom delivery attempt was to be made. I phoned local branch on the 2nd, early afternoon , she got it delivered to me first thing this morning .
It wasn’t the fact it was late, it was not being informed of truths or, if it was in fact, being delivered at all. Many thanks to her! Very much appreciated!

I’m a returning customer. The blinds are good quality and I’ve always got exactly what was ordered. Time frame is accurate too!

Was informed of what date it was to be delivered, on the day was contacted 10 mins beforehand. The delivery guys were polite and helpful considering the item was extremely heavy!

Great selection of parts, ordered part needed, was exactly as seen in photo, delivered swiftly. Emailed when another part came into stock. Would recommend!

No order number given, page went straight back to sign in to check out, check out as guest. No confirmation email, so I have no idea if order went through. I have been trying to phone on number that says for anything urgent …( I would hate to see what happens with non urgent queries ) no one answers phone, just the recorded generic answer!

This is the second purchase from solarcentre and both times have been excellent. I had an issue with the charging point on one of my London post usb lights, emailed on the 8th early afternoon got a lovely email from Ella on the 9th saying replacement fitting was in the post and it was with me on the 10th.. and I’m up in Inverness. That’s what I call service! Solarcentre put bigger companies to shame!!
I would highly recommend!

From ordering to delivery it was first class, kept informed throughout, delivery was swift. Tree looks realistic and of excellent quality. Wouldn’t hesitate to recommend!

Was kept informed from dispatch to delivery, which was accurate and on time. My experience was favourable!

From the first email enquiry to the purchase it was A*.
Enquiry email was answered within a couple of hours, the department they needed to converse with wasn’t available until the Monday and they would get back to me. I received an email first thing on the Monday morning, I wanted to proceed with my order, and was contacted by a lady in the linen department by phone ( when I wasn’t able to talk in length ) she took description of the item I wanted to purchase, phoned me again the following morning with the order ready to purchase.
Nothing was too much trouble. If I could give more stars I would.
I came across Glasswells by accident so, so glad I did!

Used eSpares before, items always arrive on time, and are as seen on website. It’s my first port of call when looking for parts!

The two guys that delivered my Tom Schneider coffee table to Inverness, ( didn’t get their names ) were both polite, respectful and friendly.They assembled the table and took all rubbish away. Thank you!

I’ve been trying to return a rug, been given two dates to be picked up by evri, first a no show, and second a no show ( arranging to for someone to be home all day on both occasions!) I now have to arrange AGAIN another collection! Would I be given such leniency if I was late with payment???
Update,
another date for return and another no show, meanwhile been added to my account which I’m being charged interest!
I’m left with no choice but to seek legal advice!

Bought an item on eBay , realised I made a mistake and wanted to cancel order 5 mins after being placed. EBay got back to me later saying seller refused to cancel, as order already dispatched, IMPOSSIBLE after 5 mins and still showing up on my account as awaiting dispatch.