Zoltan

I was once a huge fan of WMF because they offered decent value for the money. I’ve spent around €2,000 on their items over the years, but lately, the quality has really gone downhill.

First, I bought the Profi Resist pan - everything sticks to it, and the handle gets so hot I can’t even touch it. Then we got a kids' egg holder, and the top constantly falls off. Their priciest blender died after only three years. Most recently, we got an oil dispenser that leaks every time we use it.

I messaged their customer service on Facebook, but they weren't helpful. I bought the dispenser at the Roermond outlet a few months ago and didn't keep the receipt. WMF basically told me: 'Sorry, we don’t have a replacement O-ring, and we can't help you without proof of purchase.'

I get having strict rules for expensive appliances, but for a simple rubber ring? There should be a friendlier way to handle this.

I'm officially done buying WMF products.

I used this website to compare energy providers. Based on my exact annual consumption (currently costing me €280/month), I was offered a deal with Delta Energie for €237/month. I chose this specific offer to save €20/month compared to Delta’s direct website price.

The registration went well, but the moment I received the contract confirmation and logged into my Independer profile, the monthly fee had mysteriously jumped to €258. With this increase by the end of the 1 year contract I basically land on the same price level what I have now.

This is highly misleading. I provided the exact consumption numbers from my current provider, so there is no reason for a sudden increase after committing. Any cautious customer will notice this. Very disappointing.

I contacted them through their contact form. They were responsive; however, the first customer service representative clearly did not read my message and simply tried to close the case by redirecting me to the help page. On top of that, they addressed the email using my email handle instead of my actual name.

After I replied, a second representative responded. She ignored the issue I had pointed out and did not apologize, but at least she attempted to help.

In the final email, after I provided the requested details, the same representative who had previously used my name correctly addressed me by my email handle again.

I find this behavior rude and certainly not worthy of an “Excellent” rating.

It was not easy to get a response to my email (it only worked after I posted a review here — thank you, Trustpilot), but eventually we found a solution and I have just placed an order on their website. After my review, I received top-notch service.

Good pricing, but to place an order you are required to create an account, which I find strange. I should be able to choose whether I want to create one or not. I don’t want to have thousands of accounts on the internet just because I use (or need to use) different online stores. Creating an account only worked from a PC; on iPhone and iPad I received a notification saying that something went wrong.

Thank you for your response, but my review remains unchanged. There are many webshops where customers can place orders without registration (as a guest), so a customer account is clearly not strictly necessary for this process but rather a business or internal decision.

You use DHL, so tracking deliveries does not require an account, only an email with the tracking code. Credit notes are also not an issue; with proof of purchase, these can be handled when needed.

Overall, this comes down to how the order process is designed, and in this case, account registration is mandatory by choice. Additionally, my previous comment about registration not working on iPhone or iPad (Chrome) was not addressed.

Outstanding and exemplary service, very quick responses, emphatic support and faster resolution than I have ever imagined.

Prices are attractive, range of products is impressive. Delivery times are super long. Everything works as long as you don’t need to get in contact with them. When you want to change your order, their system is malfunctioning. When you ask for help, they ignore what you write, and just send a generic answer. When a new agent answers, he/she has no clue about the history of the complaint, because in their answer your original email is not there anymore, so you need to tell them everything again, but at the end that is completely useless, they will again don’t answer and then redirect you to their FAQ where you will not find the answer, because they have no question: what if our system is malfunctioning. At the end they gonna ghost you. Beautiful service…

I love that the product is modular, fancy and super easy to use. This time I added a wireless charger to my existing set. The only thing I would change in it is that it should completely turn off automatically when not used and it should not use any energy at all when it is off. Other than this I am completely satisfied.

Package arrived in order, only the delivery time was below "standard" which is still okay but if you want to have it next day, that ain't gonna work.

Everything went as planned and even better. Thank you!

They showed up as agreed, were very friendly and even cleaned after themselves. I can only recommend them, they did a perfect and fast job.

All good! Fast delivery and the product works fine!

Arrived faster than expected, as ordered. Size is OK. All good.

Quick delivery, very good and helpful customer service, perfect packaging.

An airbed is still an airbed but they are trying to make the best out of it. I really like the USB charger on the main console. Thank you for the fast delivery!