Secure Xsolla Reviews 

i have to unblock my account everyday sigh.

I'm glad that they check and reward players the gems they deserved

Why is it that all the people claiming to have a good experiance with support there review is like there first review. does this not set off neon lightS TRUST PILOT come on hello wake up smell the coffee. anyone claiming that this customer service anything but useless is a liar. i have had multi problems with them i have a weekly subscribtion that they keep renewing every 6 days. that should be renewing every 7 days seeing its weekly but the steal 1 day out of each week. steal thats right that is what they do and that has been going on for 4 months now. if i ever get to talk to someone cant wait to hear or should i say how they going to explain why a weekly subscription gets paid every 6days wait there is 7 days in a week right? recently i was charged twice for a single purchase submitted a ticket over a week ago no response. go to where they claim 24/7 live help same thing no response. i submitted all the evidence they needed to solve this problem but they just ignore any attempts to contact them. there customer service does not exist what so ever. so all you people claiming different are actually getting paid for there reviews.

legit payment, supporter reply fast and fixed everything in a short time!

The support is amazing, fast and very helpful with whatever issues you may have.

So i had an issue with my bank that they block the transaction because of security reasons , which is a good thing , but i would try multiple times then i get blocked in Xsolla coz i tried more than 3 times or something , i go to their discord & they would literally fix this in 5 minutes or less even , thank you so much for the great help , the fast response & the amazing service.

Hi I had a problem trying to buy stuff . Had a very quick response and then in less than 5 mins it was fixed
Awesome work

I liked the fast customer service, but you guys quite messed up when I made my purchase; as for i got charged twice. The refund has been processed fast thanks to customer service, just waiting till it's back.

Ian was great. He made sure to check all th necessary details an was quick to resolve my issue. You’re a rockStar, Ian. Thanks.

They helped, it was great

The help was very quick, it was a really good service.

Had a issue, which was resolved fast.

Work the the agent named "Stark" resolved my issue and was very friendly. Really appreciated the help 🙏

They said they would refund after 10
Bussiness day and i still havent gotten refunded

Extremely disappointed with Xsolla. Their own Terms and Conditions state that a refund is available if the Crown has not been used, yet they rejected my refund request despite the Crown being completely unused.

My GameKing account was suddenly banned without any reason, making the Crown i bought impossible to use. Xsolla simply told me to contact GameKing support instead of honoring their own refund policy.

I paid for a product that I have never used, and Xsolla is refusing to refund it despite their own T&C stating otherwise. This is unacceptable. I will no longer purchase through Xsolla and will share my experience so other customers are aware of this issue

i had a subscription i couldnt cancel and they canceled it very quickly very helpful and quick

I am writing this review after Xsolla refused to issue a refund for a FACEIT subscription purchased on August 7, 2026 (€100.66) that proved to be completely unplayable due to widespread cheating and zero moderation enforcement (over 40 reports submitted with no action taken).
Despite exercising my statutory rights under EU Law (Directive 2011/83/EU and Directive 2019/770 for digital content non-conformity), Xsolla simply responded with automated template emails claiming that "all payments are final" and attempting to shift all responsibility to FACEIT.
As the Merchant of Record, Xsolla is legally responsible for the transactions it processes. Denying consumer rights with automated canned responses is completely unacceptable.
Disputes have been escalated to PayPal, and a formal complaint will be lodged with European consumer protection authorities (DGCCRF / ECC).
Transaction ID: [Votre numéro de transaction Xsolla]
Ticket Ref: 9890524