Tina

Would score a Five Star, only we did have a problem a year or two back, so I will reserve one star for now.

Would like to give 4.5 but am only able to score either 4 or 5. So, technician arrived at 0730hrs - great; but as soon as he saw the colour and small nick, he was telling me it wasn't worth the hassle, especially as the Kia yellow was a tricky colour to get right. I told him I had a stone nick repaired last year, so there must be a record of the paint colour, he said there was no record. He mixed two colours, both were very far off, when he said, he didn't have enough paint to mix anymore, and that his office is in Derby, while I'm in Kent (there must be a warehouse or somewhere he can go locally, surely to pick up more). Anyway, I then made it very clear I would contact my car dealership where I purchased the Smart Insurance (Shine), to ask for some of my money back, if this colour was really that difficult to come by. He also asked me if I thought Kia made the paint or if they bought it from a paint supplier - I told him, I really wouldn't know were Kia source their paint, but that Kia have had this car colour for well over five years. Kia call the yellow - honey. Anyway, 40 minutes later, he came back with the correct colour. Then, taped up and protected my car so well that I had to thank him for being so careful, he left no mess, whatsoever.. One hour later the job was done, colour blends in perfectly. He did miss one very very tiny mini chip, so said 9.5 out of ten to him. It's a shame he was so hesitant at first, although I respect he wanted to do a good job, and he did, brilliant; but when you purchase additional paint protection when you buy a new car, you don't expect to have to wrestle with the professionals to get it done. Anyway, I would recommend, as both times Shine have done a great job, just don't take any nonsense.

We've shopped here for about two years. There are always bargains to be had, and I have been very impressed at just how carefully package up eveything. Yet my order placed four weeks ago, was scheduled for delivery on the 29th. The driver has clearly scanned the parcels, as he sent innacurate information, saying delivered to seller. I told the seller, i did try to call, but all you get is AI, who tell you, you should here back in a few days. My plants have been on someones van for three now four full days, in this heat 31, whilst i suspect being bashed. They could have prioritised this contacting DHL directly

One star too many! Plants in bloom should have arrived on Wednesday 29th July; DHL have kept saying delivery next "working day" next "working day" and again today 31st 1pm, next "working day". The have also sent a message to Gardening Express telling them the order was delivered - what a cheek!

The tank is fantastic, as is the protective mat which sits under it. What made the whole experience even better, was the care the delivery operative took, in wheeling the item over to my house, and how catefully he placed it - this is not always the case with delivery drivers, sadly. Very happy with item, and much respect for careful delivery.

I took my 12y 5m old Patterdale to Sittingbourne practice 0915hrs 9th April, because he had had diarrhea now for four days, and the evening before and that morning he was now pooing blood, being sick and refusing to eat or drink. Reception went and spoke to a vet/nurse, then came back out and said, the vet would see him at 1445hrs. I said I couldn't wait that long, so took him to another vets practice. A vet saw him straight away, assessed him, and then put him on a drip to then scan him and see what they could find. I got a call from them at 1400hrs, where they outlined his chances of surviving an operation, suggesting he was prone to sepsis. I agreed to let him go that day 1515hrs. I then rang Vets4Pets pressing line 1 emergency to speak with the vet, the vet said as it wasn't an emergency they prioritised him on need. I told them he was now dead. YET TWO MONTHS LATER I RECEIVED A TEXT MESSAGE FROM Vets for Pets, telling me Reo's booster was due!? The fact a vet or nurse from Vets for Pets couldn't even care to pop out to reception for 5 minutes to see how tense his stomach was and how dehydrated he was, but instead instructed their receptionist to tell me to come back with him in 6 hours; to then not even caring to update his record. We spent £1,970 for assessments at another vets, and to recieve his ashes. They at least appeared to care.

The plants arrived when stated, but they were very very small for the price; I can buy three times bigger in garden centres for the price I paid. Plants are doing ok, but not value for money.

We were given Sunday 9-12 for delivery. Two very nice delivery guys arrived 1040am :) They carried the four beds, headboards and mattresses upstairs and were very thoughtful and careful. The quality of all our items is amazing. All the furniture was wrapped up carefully to avoid damage. We are so happy with our purchase and service.

I've been bringing my family here since 2014; staff have always been helpful and polite. We had a birds of prey experience yesterday, staff were patient and shared so much knowledge about some of the birds they care for. Only draw back was some users had dumped their empty mussel shells outside the water maze where children run barefoot, and along the path around the lake where dogs walk - would the toss their chicken bones too if eating drumsticks?! Such a lovely place, deserves a little more respect than that. Maybe a few rubbish bins around the lake would be a good idea.

From the moment we arrived, we could clearly see how immaculate and clean the whole place is, especially for its age. The staff and volunteers clearly care very deeply, and their dedication right down to their costume gives a more realistic back in time image. Ideally you need a couple of hours to view the museum and steam shed, as well as enjoying just sitting and watching trains from the the platform or the cafe, before boarding and making your journey. The carriages are very comfortable, much more than todays trains, whilst the onboard buffet also adds to the whole experience, although it is paper cups and modern snacks; maybe that could be improved to give a more vintage real effect. However, will definitely visit again.

The whole experience from phoning in to order, to the quick delivery, to the absolutely amazing beautiful item. It will make summer days in the garden so much nicer - thank you.

Police are either too scared to do anything, or side with the liars, especially if they're friends. It also seems as if they would prefer to believe those with money. They've stood by and allowed hate crime and slander, yet if I stand up for my rights, then I'm the one that's blamed, and having my car trashed, home entered, pets seriously hurt, just isn't a crime. I used to think to be a police officer, you need to be A+ student, it's fair to say they're more like D+. Sad, sad, sad on so many levels.

Whilst I think the price for bowling is too much for just 40 minutes; the cinema and arcades are great value for fun. Sittingbourne is very lucky to have these facilities, whilst staff are mostly really helpful and friendly. The only downside is the nappy/sanitary waste bins need to be collected more frequently than they currently are, as the stench can be quite bad no matter how hard or how much staff clean. Down to management to sort out!

Delivery driver parked up in road outside 2, I live at 12 in the Cul-de-sac. He dropped the parcel from the back of the van onto the road, causing two corners to be bashed in. A year earlier, Yodel said they had delivered an item, yet again CCTV came to the rescue, showing the driver attempting to deliver, taking photos, then putting parcels back onto the van, and registering them as delivered. I understand from the tv documentary that some delivery drivers face a harsh environment with expectations of delivery drops, and working conditions; but when customers are then facing being out of pocket, then it needs to be said. It's not nice to complain, no one wants this, it's far nicer to give praise. On top of this, is the fact so many delivery drivers do an amazing job, as well as suffer verbal abuse, yet a few rotten ones ruin it for the rest.

Best value Yumove; fast delivery; liked that the items were boxed twice for security.

I placed an order some years back; this recent order for bulbs is just so amazing, that praise and thanks feels necessary. Great value, very good quality. Bulbs all individually wrapped with labels, packed well, and delivered in perfect condition. Thank you Gardening Express.

Delivery man didn't enter my garden, just went straight to neighbour who refused parcel. Driver took photo of neighbours son with parcel, then sent us an email saying delivered. When I contacted YODEL they sent me this photo, saying item was with neighbour. I then told them I had CCTV footage showing the driver putting the parcel back into the van and then driving off. I told them I would send this to the company I purchased the items from, they then said the item will be delivered tomorrow!!?? So basically, if I had not logged into emails to see where the item had got to, I would still be waiting as they did not send a text. Thankfully I had proof, as I would not have been refunded if the item didn't turn up - as it is, there are fragile and living items in the parcel, so a three day delay may result in damage - wait and see... I accept mistakes, but he took a photo of neighbours son as proof, they made no attempt to redeliver Sunday or Monday, and now I have to wait in Tuesday after chasing.

This is the second time I've needed to return my Picanto due to the windscreen wiper jets not working. The rear jet was repaired when they inspected, but they had to order replacement parts under warranty for my front wiper jets. They've also inspected my DAB radio settings, as when I tune in to FM or AM frequencies, I'm not able to listen to DAB when I switch back, although this isn't as worrying as my jet sprays not working. Staff have always been polite, and my car has been back to me within 90-120 minutes wait. I'd score this Kia dealership a 9/10.

Having a water leak for 114 days is not great, although Blockbusters were only informed on the 5th May. After repairing a break in the supply pipe, there was an additional invisible leak in the garden under four inches of concrete, which after full investigation, was repaired fully by the 6th August. Staff are very polite, and very tidy..

Both guys were very polite when they came to repair two small 1cm and 1inch scratches; weren't able to find correct paint match first time, but second visit no problem. Didn't mind them charging generator. All clean and tidy.