Second Order So Different From First Order
Was really happy with first order(2 wands) they smelt of watermelon & gave a lovely dewy effect - i reordered & second order (4 wands) arrived & smelt so different like Vaseline & did not have the shine - I emailed customer service which said they reply in 24 hours - 10 days later I received a reply from Julie S advising they had changed the ingredients for a while & if I wasn’t happy to send wands back to an address in Canada which would cost me!! Unfortunately I won’t be reordering as the product was poor (I ordered 4 wands) & customer service even poorer - I believe they send a different product when you are a returning customer Beware :(
Reply from Nothora
Hi there,
We’re very sorry that your second order did not match the experience you had with your first.
We completely understand why the difference in scent, finish, and texture would be disappointing, especially after ordering four wands based on a product you previously enjoyed.
We also apologize for the 10-day delay in receiving a response and for the inconvenience of being asked to return the products internationally at your own expense.
We want to reassure you that we do not intentionally send a different or lower-quality product to returning customers.
Please contact us again with “Trustpilot Review” in the subject line and include your order number so a supervisor can review your case and help find a fair resolution.
Best regards,
Nothora Team