United Kingdom
Review of Rough Trade
Ordered 5 signed books, 2 of which weren't signed. Have contacted them 3 times without a reply. Very unhappy about their (lack of) service and won't be using them again. Stick with Resident!!!
Review of Sainsbury's
Failed to deliver goods, had a missed call from a landline number 20 minutes into a 4 hour time slot who didn't leave any sort of message -could've been any sort of scammer! Nothing arrived and I had to ring twice on two separate days to resolve the issue
Review of DPD UK
Review of Recordstore.co.uk
Waited 2 months for this order. One book never arrived and was refunded, the other ended up with a signed label that I had to stick in myself so not a great experience sadly which cost me £4 postage for one small paperback
Reply from Recordstore.co.uk
Hi Kevin
Thank you for leaving us with a review and sharing your experience, apologies for any disappointment caused.
We think customer satisfaction is essential and are genuinely sorry that we haven’t met your expectations on this occasion.
We have taken your comments onboard and look forward to providing a better experience next time.
Many thanks,
Sarah
Review of Ship It Appliances
A shame that mistakenly putting in the wrong fuse seems to invalidate the warranty without any way of correcting it
Reply from Ship It Appliances
Good morning
Thanks for taking the time to leave your review. I am sorry to read you have had issues with warranty registration. The fuse connection does require the correct amp to be entered otherwise it can invalidate the warranty if connected against the specification listings.
I'll make sure you are emailed in follow up to the review and we'll address any concerns regarding the wrong fuse entered to assist with your warranty activation.
Phil
Ship it Appliances
Review of Toolstation
Almost too good as packing, fuel, etc could have been saved by keeping order together as they were only a day apart, otherwise five stars!
Review of The Folio Society
Postage is a bit steep if you only order 1 or 2 books
Review of Unibet
Very good service, any problems have been efficiently dealt with via live chat
Reply from Unibet
Hi Kevin,
Thanks a lot for taking the time to write a review!
I'm really pleased to hear, that you're happy with your experience, I'll make sure to pass your words along to our great customer service agents!
Good luck and all the best!
Magnus - Unibet