Incorrect Delivery
I had purchased substrate, but upon delivery, I discovered that two bags were missing. The tracking code didn’t work either, and after contacting customer service, a replacement was sent to me immediately. I received it a few days later. I haven’t heard anything further about the missing package.
Compliments for the customer-friendly handling of this incident.
It’s still too early to properly assess the quality of the clay pellets after just a week, but I can already see some plants taking root in them. So it certainly seems good to me.
Reply from vdvelde.com