Vision Direct BE Reviews 

Reply from Vision Direct BE

6 days ago

Hello,

Thank you for sharing your experience with us.

We sincerely apologize for the inconvenience caused. We would like to clarify that once an order has shipped, we are unable to remove or amend a specific item from it. As a result, where an item is not yet allocated and the order cannot proceed as placed, full order cancellation is the only available option.

We completely understand that this may not have been the resolution you were hoping for, and we are very sorry for the inconvenience this has caused.

If you would still like us to proceed with the cancellation of your order, please provide us with your order number and email address. We will be more than happy to look into this for you.

You can also contact our Customer Service Team by email or chat for quick, real-time assistance.

Thank you again for your patience and for giving us the opportunity to address your concerns.

Kind Regards,
Vision Direct

Reply from Vision Direct BE

Jul 17, 2026

Hello,

Thank you for taking the time to share your feedback. I am truly sorry to hear that your recent deliveries have not arrived within the promised timeframe. I completely understand how disappointing this must be, especially when you have experienced repeated delays and have not received the response you were expecting from our Customer Service team.

We would be happy to look into this for you. Could you please send us your email address and order number? Once we have these details, we'll investigate your order and provide you with an update as soon as possible.

We appreciate your patience and look forward to assisting you.

Kind Regards,
Vision Direct

Reply from Vision Direct BE

Jun 20, 2026

Dear Maria Elena,

Thank you for bringing this to our attention. I understand your concern regarding not receiving your order even after 5 days past the expected delivery date, as well as the lack of tracking updates and response to your previous emails.

We sincerely apologize for the inconvenience and worry this has caused, especially after your payment was successfully processed. This is not the experience we aim to provide.

To help us investigate and resolve this for you as quickly as possible, kindly provide your email address used for the purchase or your order number. Once we have these details, we will check your account and provide you with an update and next steps.

We appreciate your patience and look forward to resolving this for you promptly.

Kind regards,
Vision Direct Team

Reply from Vision Direct BE

Jun 6, 2026

Dear Mack,

Thank you for reaching out and sharing your experience with us.

We sincerely apologize for the inconvenience caused by the delayed delivery, lack of tracking updates, and the inaccurate information provided regarding your order. We understand how frustrating this must have been, especially when you were expecting clear and timely updates.

To help us review your case further and provide you with the correct resolution, we kindly ask you to provide your email address or your previous order number. Once we have this information, we will thoroughly check your account and assist you accordingly.

We appreciate your patience and look forward to resolving this for you as quickly as possible.

Kind regards,
Vision Direct

Reply from Vision Direct BE

May 20, 2026

Hallo Hanan,

Hartelijk dank voor je geduld terwijl we je klacht over de bestelling hebben onderzocht. Het spijt ons oprecht te horen wat je hebt meegemaakt en we begrijpen heel goed hoe frustrerend en teleurstellend het moet zijn geweest om enkele weken te moeten wachten zonder je pakket te ontvangen. Dit is niet de ervaring die we je willen bieden, en we bieden onze oprechte excuses aan voor het ongemak en de zorgen die dit heeft veroorzaakt.

Na controle van je bestelling kunnen we bevestigen dat de koerier de zending helaas als beschadigd tijdens het transport heeft gemeld en dat het pakket nu is teruggestuurd naar de afzender. Onze oprechte excuses voor dit onverwachte probleem en de vertraging die dit bij je bestelling heeft veroorzaakt.

Houd er rekening mee dat het retourproces ongeveer 5 tot 10 werkdagen in beslag kan nemen. Zodra de retourzending volledig is afgerond en door ons is bevestigd, wordt de terugbetaling voor je bestelling dienovereenkomstig verwerkt.

We willen u er ook op wijzen dat de terugbetaling van de verzendkosten niet automatisch is inbegrepen in het standaard retourproces. Daarom hebben we namens u handmatig een apart verzoek tot terugbetaling van de verzendkosten ingediend, en dit zal binnen de komende 3-5 werkdagen worden verwerkt.

Bovendien hebben we, als verontschuldiging voor het ongemak, een kortingscode naar uw e-mailadres gestuurd die u kunt gebruiken bij uw volgende bestelling, mocht u besluiten om weer bij ons te winkelen.

Wij stellen uw geduld, begrip en voortdurende medewerking zeer op prijs terwijl wij eraan werken om deze kwestie voor u op te lossen.

Met vriendelijke groet,
Vision Direct