CH

Christoph Hadtstein

United Kingdom

Reviews

Review of dogado

Rated 1 out of 5 stars

Unable to send proper bill

Due to constant incorrect Bills, I cancelled both my Domain and Hosting with Dogado in 2025. Now I am getting payment reminders for Services that I no longer use.

To be fair to Dogado, they have replied to me quickly and resolved the billing issue.

2 March 2026
Unprompted review

Reply from dogado

Hi Christoph

Thank you for your review and for speaking so openly about your experience.

You are absolutely right to raise this concern. Due to an error in the original cancellation confirmation, an incorrect contract end date was communicated. As a result, an invoice and subsequent payment reminders were issued incorrectly. We sincerely apologize for this mistake.

We have now fully reviewed the matter, canceled the invoice in question, and corrected/deleted the affected service. There are, of course, no outstanding charges for you.

We also regret that you felt leaving a public review was the only way to receive a response. This does not reflect our service standards. Your feedback helps us continue to improve our internal processes.

In addition to posting a public review, you are always welcome to contact our complaints management team directly at cm@dogado.de. We will ensure your concern is handled promptly and personally.

Thank you again for bringing this to our attention.

kind regards
David Saretzki

Review of Interparcel

Rated 1 out of 5 stars

Paid for FedEx, but Parcel was handled by HERMES!!!!

Paid for FedEx, but parcel was dumped off with Hermes who didn't deliver and returned the Parcel. Now Interparcel is asking for more money!

Before Christmas I booked a Parcel to be shipped out to Germany via FedEx. The Online tracking showed that the Parcel had been handed over to HERMES in Germany who did not attempt to deliver the parcel. No Card was left and no redelivery attempt was made.

Hermes eventually returned the Parcel to FedEx, who shipped it back to me in the UK. I had to pay FedEx import fee to receive my own parcel again!
I have sent the parcel back to the same address via the Post Office and it was received successfully 3 days later.

When the Parcel was not delivered on the expected day, I contacted Interparcel who saw that the Parcel was with HERMES, but declined to help.

Now Interparcel have sent me an invoice and want more than double what I piad to send the parcel because FedEx returned the parcel.

I have used Interparcel for many years, but will never use this service again. Booking directly with FedEx or UPS is cheaper!

6 January 2026
Unprompted review

Reply from Interparcel

Good morning,

Thank you for taking the time to leave a review. I’m very sorry for all the issues surrounding your order. I am currently looking into the non-delivery with the courier and will update you with more details as soon as possible. Please accept my apologies for the inconvenience caused.

Kind regards, Kayleigh, Interparcel Team Leader

Review of dogado

Rated 3 out of 5 stars

Slow service, Confusing Bills and a lack of Suitable Web Tools

*Edited Review

After repeated Invoice Issues and slow Customer Support, I decided to cancel my Service.
dogado.de have corrected the Cancellation date and responded via Email.

I still think its poor that I can't speak to someone over the phone about billing issues and that the answer to every question by the chatbot is "create Ticket"

9 October 2025
Unprompted review

Reply from dogado

Dear Mr. Hadtstein,

thank you for taking the time to share your experience. We are sorry to hear that you are dissatisfied with our service, but we would like to clarify a few points.

Our chatbot is designed to quickly record inquiries and, if no immediate answer is available, to create a support ticket so that your request can be handled personally by our service team.

The charges you mentioned were not arbitrary. They relate to the introduction of the PHP Extended Support, about which all affected customers were informed in advance. After you contacted us, we proactively canceled and refunded the July invoice as a gesture of goodwill and suspended further PHP Extended Support charges until September 30, 2025, to give you more time to update your PHP 5.6 scripts. All of this was also communicated to you in writing.

Regarding your cancellation, no contract extension was made. A wrong cancellation date was temporarily displayed, which we later corrected.

We value transparent communication and fair solutions for our customers. If you have any further questions, our support team will be happy to assist you.

Best regards,
Stefan Jagst

Review of The Glasses Company

Rated 2 out of 5 stars

Poor Quality

Poor Quality, Poor Service and long delivery times.
After ordering my glasses, I was informed that the frame I selected was no longer available. Then I was offered a different prescription to what I had specified twice by two different support agents.
After over 2 weeks of waiting I get my glasses which had been packaged poorly and the bag was ripped. God only knows who the box didn't fall out.

But the reason I am leaving a bad review is that the lenses are installed poorly, the tension wire to hold them in is not done properly and the lenses "pop" when gently twisting the frames.

You get what you pay for and I wouldn't buy from "The Glasses Company" again

17 February 2025

Reply from The Glasses Company

Hello Christopher,

Thank you for sharing your feedback. We deeply value all of our customers and aim to provide the best service possible.

We understand that you recently encountered an issue with your order and We had previously informed you that due to the specific design of that frame, the tension wire used to hold the lenses might result in a slight gap.

We have sent you an email for further details on how we can resolve your concerns mentioned. Rest assured, we are here to assist you throughout the process and are committed to your satisfaction. Should you need any additional support, please don’t hesitate to reach out to us.

We sincerely hope to have the opportunity to serve you again in the future.

Kind regards,
The Glasses Company

Review of Sheet Plastics

Rated 1 out of 5 stars

Do not pay for Prime Express shipping!

Order placed on Wednesday at 3pm and I paid £30 for "1-2 day Prime Express" shipping.
Nothing was process until I called up on Thursday and was told my order would be "processed by another company" and that "I should expect my order on Monday".
I was denied a tracking number upon request and
Monday has gone with no delivery. Sheetplastics.co.uk should not be offering express shipping if they are unable to fullfill it.

I have missed an important deadline and am extremely unhappy with the lack of information received

22 July 2024
Unprompted review

Review of Sendico

Rated 4 out of 5 stars

Fast Service, no padding in shipping box

My only two complaints are:
You need to have the total amount of money in your "Wallet" to be able to bid on items. That is fair. The money you have bid is removed from your wallet. Also fair, but if you want to "snipe" an item you have already bid on, you need to have the full amount in your "Wallet" and it doesn't consider how much you have already bid! So always snipe and never bid....

Second gripe is that there was no padding in the shipping box! I bought an expensive electronics item and it was just loose in the shipping box.

8 May 2024

Reply from Sendico

Hi Christoph,

Thank you for leaving a review!

We looked into the bidding issue and confirmed there was a bug with the system which required you to have more funds than necessary to increase your bid amount. This has now been rectified and you should be able to bid as intended from now on.

Regarding shipping, please get in touch on site regarding this as we re-package everything with care, so there should be no loose items in box. If an item was not packed to standard then It is important for us to find out who was responsible for this.

Kind Regards,

Sendico

Review of Loaded

Review of Toolstation

Review of Protyre Autocare

Review of Toolstation

Review of Yodel by InPost

Review of Novatech

Review of PANDORA UK

Review of Novatech

Review of Novatech

Rated 5 out of 5 stars

Fantastic personal Service

Fantastic personal Service. Unlike large retailers such as Scan or Overclockers, I can talk to Novatech who are always helpful. I have bought many times over the years and never had an issue with the Items or Service I received.
I highly recommend their pre-build bundles

6 November 2020

Review of Ooznest

Review of Toolstation

Review of Overclockers UK

Review of Novatech

Rated 5 out of 5 stars

Very happy returning customer

Very happy returning customer. Have been dealing with Novatech for over 10years. Directly via the Portsmouth Store and Online!

20 February 2018
Unprompted review

Reply from Novatech

Thanks for the 5* feedback. We appreciate your continued custom over the past 10 years.

Review of Novatech