The customer service when it comes to…
The customer service when it comes to damages support is very poor.
Reply from FINN
Hello,
Thank you for your feedback.
We take your concern seriously and are already looking into it internally. We'll get back to you as soon as possible.
Best regards,
Your FINN Team
UPDATE:
Hello,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were not satisfied with the support you received during your damage case. We understand that dealing with a damage situation is stressful enough on its own, and that smooth, reliable communication is especially important in those moments. The experience you described does not reflect the standard we aim to provide.
We have already reached out to you directly to address the matter. The communication in your case, both on our end and from our claims partner, did not run as smoothly as it should have, and we apologize for that.
Your feedback is taken seriously and will serve as a concrete opportunity for us to review and improve how we handle damage support going forward, both in terms of our own processes and the coordination with our partners.
We hope to have the chance to provide you with a better experience in the future.
Best regards,
Your FINN Team