United Kingdom
Review of PadelOnline
Reply from PadelOnline
Hi Richard,
Thank you for the fantastic feedback! We’re delighted you’re pleased with the range of choice, quality padel products, and speedy delivery. We really appreciate your support and look forward to helping with your next game upgrade.
Best regards,
The PadelOnline Team
Review of Ticketmaster UK
Did great - only slight problem was lack of phone signal at the venue and couldn’t load my tickets!
Review of Yodel by InPost
The courier had two boxes to deliver to the same place on the same day.
They need more information for one of the boxes. The address is exactly the same.
Can only think they have swiped the parcel.
Reply from Yodel by InPost
Hi Richard,
We sincerely regret the confusion surrounding your parcel delivery, especially when both boxes were meant to be delivered to the same address on the same day. Having one inexplicably delayed while the other arrives is understandably frustrating. Reliable service and accurate handling should always be a priority, and we deeply regret any inconvenience this has caused. Your feedback is truly appreciated, and we understand your concerns.
Review of RAC Breakdown Cover
Arrived really quickly and sorted our problem out perfectly.
Great work, thank you.
Review of ellesse
Amazing customer service refunding my purchase so promptly. Arrived back on my card same day refund was requested.
Pity I needed a refund, delivery partner is hopeless. It has been out for delivery for a week now, and think only travelling a few miles!
Reply from ellesse
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Review of The Bike Factory
1 star for going above and beyond in personally dropping my new bike off when it was ready, love this!
Received an email asking for feedback on my new back so I emailed back with a few issues I have (18 May 2023), this email has not yet been replied to.
I took my bike in to explain one of the problems as I was concerned about it, the headset was tightened up, and off I went.
Two rides later and the headset is loose again, so sent another email; no reply to that either. (23 Sept 2023)
Frightened to use my new bike that I have paid a lot of money for and it is sitting in the house not being used, instead using my old bike which has no issues whatsoever.
What is the point of sending out a customer satisfaction email to gather feedback if you are not going to act on feedback received?
Review of ProBikeKit (UK)
Really easy to find and order what I needed. Great price plus a discount at checkout!
Love the plant a tree feature.
Used before so I know service will be excellent
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Review of Big Green Coach
Brilliant service - ideal pick up and drop off both in home city and at the venue.
Great price too! Would highly recommend
Review of skinny.xyz
Great ordering and delivery - getting user to it from my normal tonic of choice!
Reply from skinny.xyz
Thank you very much for the amazing feedback, we really appreciate it.
Kind Regards,
Team Skinny!
Review of Sheilas' Wheels
Reply from Sheilas' Wheels
Great! Thanks for your review Richard
Review of Thedropstore
Review of Lumin
I started with Lumin a few months ago with a trial and have been extremely pleased.
Favourite product has been the moisturiser; I do quite a bit of cycling and we have had a warm summer. After a shower your skin just soaks up the moisturiser and feels simply refreshed.
Also the exfoliating product I use twice a week before shaving, what a lovely close shave you get!
The website is so easy to use and the products are tastefully packaged up.
Fantastic product.
Review of Pretty Green
Great t shirt and wallet, ordered, despatched and received really quickly.
Can always find what I am looking for - great stuff
Review of UBC Flexible Offices
Absolutely faultless, great offices and exceptionally friendly staff.
Location is perfect for me, and the flexibility that is afforded to us is invaluable.
Reply from UBC Flexible Offices
Thank you Richard, if you are happy, then we are doing our job!
Review of Collect+
Always deliver promptly with good notifications. Totally reliable excellent service
Review of Science in Sport (SiS)
Order placed 4th September, now 14th September and no despatch note or update or product.
This has happened before, so I won't be using again - if and when my delivery arrives
Reply from Science in Sport (SiS)
Hi Richard,
Firstly, let us apologise for the delayed response, we have been discussing your case with our Warehouse Team and Courier Service to locate your Order. We have discovered your Order was dispatched from our Warehouse immediately after your Order was placed on the 4th September. Unfortunately we have also discovered that your order has been misplaced by our Courier Service which we are very sorry about.
However, we have arranged for your Order to be resent today via another Courier Service which should be with you by Wednesday at the latest.
If you have any other problems please do not hesitate to get in touch with our Customer Service Team.
Again we are very sorry about this and hope you continue to shop with Science in Sport in the future.
Kind Regards,
Science in Sport Customer Services
Review of Manchester Airport
Review of RxSport
Having purchased a pair of glasses that were not perfect I posted my disappointment on here.
RXSport contacted me immediately and arranged for my sunglasses to be rectified.
Once inspected they were rectified and back in my possession the following day. A full explanation was given explaining how the imperfection arose, this explanation was understandable and accepted by myself.
I have learnt through dealing with this company that if the service you receive is not perfect in any way the problem is rectified without any fuss whatsoever. It is rare that you find a business these days that cares so much about reputation, this is one of them. No hesitation at all in recommending them and will certainly be using them again when my prescription changes.
I am now delighted with my sunglasses.
Reply from RxSport
Hi Richard
Thanks for taking the time to post a review. I'm sorry to hear about the issues with your Oakley prescription sunglasses. Oakley's glazing is all carried out in-house in California, and is usually of the highest quality. Equally the glasses go through quality control checks in the US and on their return to the UK. As such, it is really disappointing to hear that problems of this nature have slipped through the net.
You are welcome to use the glasses on your holiday, and we will then look to resolve the problems when you return. I will email you directly as well, please feel free to reply with photos of the problems. We will then see if we can send these images to Oakley, as they may be able to start a remake of the glasses immediately.
Once again, I am sorry about the disappointment and inconvenience caused by this situation. Please do not hesitate to contact me directly if you would like to discuss the matter further.
Kind regards
James Coakley