The guys at CPU Workshop were great, fast efficient service. Came back to straight away with my quote and explaining process. Great communication through every stage, would happily sell to again and recommend these guys to anyone.
They sent the wrong item, their solution: unable to supply a replacement (check on site and had plenty of stock) wouldn't collect advised to return to one of their branches. On returning to one of their branches, was told that it would need to be booked in for testing and I could get my refund till this was compled and would be later that day if they had time. Their mistake which they except but I had to spend my time and money to resolve - very poor customer service, understand that this will be a minimum wage job, but they need to overhaul their customer service and supply the staff with proper technical training. Will never buy from there again just a waste of my time.
4 June 2023
Reply from CeX/WeBuy - United Kingdom
Hi Janette,
Thank you for your review.
I'm sorry that you received an incorrect item and I offer my sincere apologies for any inconvenience caused.
We thoroughly check all the items before dispatch, however, I'm sorry that this was overlooked in your instance. Be assured that I have sharerd your feedback with the store team so this can be looked into.
My colleague did check for the correct copy with the sourcing store, unfortunately, they didn't had in stock. Hence, we requested you to return in line with the returns policy.
I truly understand that you wished to avail a replacement, however, it appears a refund was processed so this can be sorted soon. I observe the order was refunded on the 11th of June, and the refund amount shall reflect in your account within 3-5 working days.
We do have the item in stock with many stores and I will get that sorted for you. In order to discuss this further, I will email on your registered email and would request you to check fo my emails in your junk/spam folders in case not located in your mailbox.
Thanks so much for taking the time to leave us a review, it's incredibly valuable to us. We're really happy to hear that you have been impressed with our service and that you enjoyed your delivery experience.
Staff were helpful and price offered for my equipment was competitive. Compared to selling on eBay with all their extra charges i.e PayPal and the hassle of shipping found CEX the best way to sell.
The service offered by the company was excellent. Speedy despatch of envelope for phone, and payment made quickly, at the amount quoted. Would not hesitate to use again.