diane

Hi Diane,

We’re sorry to hear you’re still experiencing difficulty with the dust cup. We’d genuinely like the opportunity to look into this and help.

As we’re unable to identify your order from the review alone, could you please contact our Customer Service Team with your order number and a photo or short video showing the issue? Alternatively, if you prefer, please let us know the best way for us to contact you.

We take feedback like this seriously and would very much like to get this resolved for you.

Warm regards,
David
Product Manager
SIXPAD UK

Hello Diane,
Thank you for taking the time to share this with us, and I’m truly sorry to hear about what happened with your delivery.

The courier should have made every reasonable effort to alert you to the delivery rather than simply leaving the flowers on your porch.

We’re going to query this with the courier and raise your feedback with them directly. We will also reach out to you to see if you need further assistance.

Kind regards,
Appleyard Reviews Team

Dear Diane,

We’re sorry to hear that you’ve been experiencing difficulties with your SIXPAD S80, and we completely understand how frustrating this must be.

We would genuinely like the opportunity to look into this for you and help find a suitable solution. However, we haven’t been able to locate an order under the information available to us, and we would really appreciate it if you could contact our support team with your order details so we can investigate this further.

If your vacuum was purchased from SIXPAD, please rest assured that our team will be happy to assist and provide the appropriate after-sales support to help resolve any issues you may have.

We truly value every customer’s experience and hope to have the opportunity to make this right for you.

Warm regards,
David
Product Manager
SIXPAD UK

Dear Diane,

We’re very sorry to hear this, especially as we understand this has been an ongoing frustration for you.

Having to use a screwdriver to empty the vacuum is clearly not how the product should be functioning, and we completely understand why this has been so disappointing.

We’d genuinely like the opportunity to look into this properly for you and see if we can help resolve it. If you’re happy to do so, please contact our support team again and we’ll do our best to assist further.

Warm regards,
David
Product Manager
SIXPAD UK

Thank you so much for your 5-star review and your kind words about our pricing.

We’re really pleased to hear that you found our prices good value. We always aim to offer competitive pricing while maintaining a high level of service and care, so it’s great to know this has been reflected in your experience.

We truly appreciate your support and look forward to helping you again in the future.

Dear Diane,

Thank you very much for sharing your experience with us. I’m truly sorry to hear that you’ve been struggling with the top unit when emptying your vacuum, especially as this has been an ongoing issue since purchase.

We completely understand how frustrating this must be — particularly with arthritis, where ease of use is so important. You certainly should not need to use a screwdriver to remove the top section, and we’re very concerned to hear this has been your experience.

Please allow us to help resolve this properly for you. It may be that the release mechanism is stiff or requires adjustment, or there could be a fault with the fitting. If you could kindly contact us at 24h@sixpads.uk
with your order details and, if possible, a short video or photo of the issue, our team will prioritise this and look at arranging a suitable solution for you.

Your comfort and satisfaction matter greatly to us, and we would very much like the opportunity to put this right.

Warm regards,
David
Product Manager
SIXPAD UK