LD

L dee

United Kingdom

Reviews

Review of WeFile


Rated 5 out of 5 stars

Decent software

It’s a shame that this is something that now has to be paid for but the process was smooth and I completed my company tax return in no time. Good user interface with clear sign posts and info bubbles. Filing to companies house and HMRC was seamless.

31 August 2026
Unprompted review

Reply from WeFile

Dear L dee,

Thank you for the review — and the cost point is a fair one. HMRC withdrew their free joint filing service on 31 March 2026, so commercial software became compulsory. We'd rather it hadn't, so we kept our price as low as we could: £25 for a trading company, £15 for a dormant one, covering both HMRC and Companies House.

Glad the process itself was smooth, and good to hear the signposting and info bubbles helped — that was the intention. Do tell us if anything could be clearer.

Kind regards,

WeFile Team

Review of British Supplements


Rated 4 out of 5 stars

Great British Supplements

I have been using BS for a couple of years now. They are not cheap but i try and buy in 3 month supplies so it works out better. At the moment my stack is Slippery Elm, Red Clover. Sage, Lions Mane, vitamin D and K3 in the morning and in the evening Ashwaganda and magnesium. These supplements have really helped with my menopausal symptoms and I sleep well at night. It also means I’ve been able to avoid HRT I’m looking to quit vaping soon so have bought some 5HT, which I hope will help with the withdrawal symptoms. Delivery has been fine. I usually receive my supplements within a couple of days with tracking from Royal Mail. One of the things I really like about this company is although there is a lot of patriotic signage on their website, they have a very diverse workforce. I believe that companies should have employees who represent the customers they serve. Overall I think British supplements are of good quality. One thing I would like to see are occasional promotional offers especially for regular customers.

30 April 2026
Unprompted review

Review of Touchuppaintfactory


Rated 5 out of 5 stars

Very good touch up paint that matched…

Very good touch up paint that matched what I wanted to do perfectly. Much cheaper than having it done at a garage and dried quickly so was able to complete the spray of the bumper trim in a short period of time.

2 April 2026
Unprompted review

Reply from Touchuppaintfactory

We're delighted you got a great match with Touch Up Paint Factory. Thanks so much for the 5* review!

Review of HSBC UK Business Banking


Rated 2 out of 5 stars

Kinetic business banking app needs to go in the bin!🗑️

I attempted to open a Kinetic business account which you are required to via an app. The process was painful to say the least. After submitting the relevant documents, my application was stuck for 40 minutes with no update on the status of the application. I abandoned the process in the end but then received confirmation of the account being opened a few days later.
By this time I had opened another account elsewhere so I contacted HSBC to ad use then that I no longer wanted the account and they advised me to just let it lapse as the account wasn’t activated. However the activated.
I did receive a call from Tyan Owens, Concierge Associate following my response to a survey on the process. This is the part I was impressed with in that someone had followed up on my feedback and wanted to help. Based on the positive nature of our conversation, I decided to give the account another go but when I redownloaded the app, it was stuck on the username reminder screen. As the account is an app based account, the glitches would create a frustrating experience for business owners so I’ll be abandoning it for now and sticking with Starling app which is faster and more digitally advanced. I would advise HSBC to ditch this app and provide a product that supports businesses rather than frustrates them.

3 November 2025
Unprompted review

Reply from HSBC UK Business Banking

Hi
We appreciate you sharing your experience setting up a business account. We're sorry the initial application process was difficult and that you encountered glitches with the app. We're glad the follow-up call was helpful, but we understand you still need help, please can you reach out to our Customer Support team on 03457 606060, and quote reference number 100048, they will be happy to help if you still need assistance.

Review of first direct


Rated 2 out of 5 stars

Unavailable loan rates and hard search on credit file

FD are a decent bank but they constantly send emails offering 5.7% on a personal loan. When you go through to check eligibility, a hard search is done on your file and the rate then jumps to 11.9%. I understand that affordability checks need to be done but I think a soft search should be done so you can then decide if you want to accept the higher rate (like Santander..). I also think they should stop sending emails offering a lower rate that isn’t actually available. I now have a hard search on my file which will likely prevent a better rate elsewhere.

15 December 2025
Unprompted review

Reply from first direct

Hi Dee, sorry to hear you had a negative experience with our personal loans. The email advertisement rate doesn't include our assessment of your personal financial circumstances or higher loan amounts which impact the rate offered. Thanks for your feedback regarding soft searches as a alternative. -Tom

Review of SharkNinja UK


Rated 1 out of 5 stars

Product did not last a reasonable amount of time

Bought a ninja foodie 14-1 in November 2022. Packed up in July 2025 which was the first time I’d used the pressure function. Contacted ninja and they wanted me to buy another one with 30% off which would have meant spending nearly £500 and there is no way to have it repaired. You don’t expect to buy a product for so much money and only get 2/3 years out of it. Reading online, there seem to be a lot of other people who had problems with this model and error.
I won’t be buying any of their products again. There are cheaper and more effective products on the market.

30 July 2025
Unprompted review

Reply from SharkNinja UK

Hi Lesley,

Thank you for your review.

We will definitely document your sentiments regarding this and forward your feedback to the appropriate team so it can be taken into consideration for any future reviews.

Customer satisfaction is our highest priority, and we truly appreciate you taking the time to reach out to us with your feedback as it helps us in continually trying to improve your experience.

Kind regards,
Ninja Kitchen UK

Review of first direct


Rated 5 out of 5 stars

Great bank

Been with First Direct for about 8 years. Great bank. Customer service is always good and timely. I like that you can use your debit card abroad with no FX fees. It would be good if the same could be applied to the credit card.
They recently picked up that my card details were being used fraudulently and intercepted and sent a new card out to me by the next day.

18 September 2025
Unprompted review

Reply from first direct

Hi, thank you for the amazing review. We really appreciate the feedback you have raised and will ensure to pass this to the relevant team. I am so pleased to hear we were able to help with the issue you were having, security is a top priority for us. We will continue to be here whenever you need us. Thank you -Nicola

Review of 1st Central Insurance


Rated 4 out of 5 stars

Cheapest insurance but a few add ons…

Cheapest insurance but a few add ons and charges which should come as standard

2 July 2025

Reply from 1st Central Insurance

Hello,

Thank you for your review and for choosing 1st Central this year for your car insurance.

Ashley

Review of Fascinating Nights


Rated 2 out of 5 stars

Don’t order if you may need to return

The company do some nice bits but I would advise not to order if you are in the UK and need to return items. I ordered some items in February 2024 I needed to send back. They do not offer free returns. They wanted me to destroy the items and I said that I would rather send back. They gave me an address in the US to send back and this item has been stuck in customs since then. I am not sure it will ever get there so I have lost the money I paid for those items as well as the cost to return.

22 April 2024
Unprompted review

Review of Hargreaves Lansdown


Rated 3 out of 5 stars

Good app but HL too slow

I like the app which is easy to use but HL are too slow so opportunities are missed to buy and sell funds as you can’t take advantage of prices on the day. At present I have a deal for UBS S & P 500 which has been pending for 2 days. The fees are also extortionate for buying and selling. I’ll likely move my sipp to Interactive Investor which is cheaper.

10 April 2025
Unprompted review

Reply from Hargreaves Lansdown

Thank you for taking the time to share your feedback. We understand your frustration with the speed of trading but fund managers do have up to four working days to confirm trades with us.

We appreciate your feedback regarding the fees associated with our services. We strive to offer competitive pricing, and we are always looking for ways to enhance our offerings. Thanks, HL Team

Review of fixmybrokenscreen.co.uk


Rated 5 out of 5 stars

Good professional Apple Watch Repair

I dropped my Apple Watch 10 and cracked the screen. I wasn’t sure about sending in the post and as I live in London I went to there myself. Service was courteous and they said it would be repaired in a few days. It did take slightly longer but they contacted me to let me know. I wound rather it was done properly and done right than rushed and wrong.
On collection I tested it in the shop and it worked fine and the repair looks as good as new. The only thing is after repair you can’t get the watch wet.
Hopefully I won’t need their service again but if I do, I would not hesitate to use them

8 March 2025
Unprompted review

Review of Pet Drugs Online


Rated 1 out of 5 stars

Don’t use if you need the medicine urgently

I wish I had read these reviews before using this service. Order placed on 23/9 and still not received as of today. They said that the prescription wasn’t a clear enough picture so I sent the same day. When I chased I received an email saying ‘We are currently processing your prescription and we will dispatch your order as soon as possible for you’. When asked if it usually takes over 3 weeks, they then said ‘ Your order was on hold for longer than usual as when the prescription was replaced because it was blurry, unfortunately it wasn't taken off hold so it was stuck.
We have now sorted it and your order will be processed very soon! Apologies for the delay.
It has now been a month. Luckily it’s not an urgent medication. If your pets rely on medication then I would suggest using another company. I certainly won’t be ordering from them again

21 October 2024
Unprompted review

Reply from Pet Drugs Online

Good Afternoon,

Thank you for your review, we appreciate all reviews we receive.

I have looked into this and can see your order was placed on 23/09, I have responded to the email you have sent to discuss this further.

I do apologise for any inconvenience caused and look forward to hearing from you.

Kind Regards,

Lizzie
Pet Drugs Online

Review of Park Regis Birmingham


Rated 5 out of 5 stars

Lovely hotel a short walk from the city…

Lovely hotel a short walk from the city Centre. Check in is always good and professional. We had a lovely room on the 10th floor. Breakfast was fresh and both days. They do cocktails at the bar. Alaa made is feel very welcome. Price is very reasonable if you book direct and breakfast is included.
I’ve stayed here a few times and will continue to do so whenever I’m in Birmingham.

15 March 2024
Unprompted review

Review of Shell Energy for Home Customers


Rated 5 out of 5 stars

Quick response from Tom

Quick response from Tom from the social media team and refund applied. Would be good if I could have done this online.
I like Shell energy. It’s a shame that they have sold the energy business to octopus

8 January 2024
Unprompted review

Reply from Shell Energy for Home Customers

Thank you for your wonderful review. I've shared your lovely feedback with Tom and his Team Manager! - Sara

Review of Success Resources

Review of Club L London


Rated 2 out of 5 stars

Have to pay for postage and return …

They charge for postage and then you have to pay for returns. Item descriptions not great. Too expensive

10 February 2023
Unprompted review

Reply from Club L London

Hello,

Thank you for taking your time to leave a review.

At Club L we want to encourage responsible purchasing, so have made changes to our returns policy. We charge a restocking fee of £1.99 on returned orders from the UK. This will be deducted from your refunded amount.


This will allow us to ensure we are able to continue bringing high quality product and the best prices for our customers. We hope this encourages considered purchasing behaviour and takes us a step in the right direction towards becoming a more sustainable business.

Kind Regards,
Club L Customer Care Team

Review of Evri


Rated 5 out of 5 stars

Always a good service

Parcels always delivered on time and tracking information is good giving time slots for delivery so I can make sure that someone is in

16 August 2020
Unprompted review

Review of Evri


Rated 5 out of 5 stars

Good delivery information

Good delivery information so you know what day and time window the parcel will be delivered. Our current courier is very professional and always friendly

7 October 2019
Unprompted review

Review of ao.com


Rated 5 out of 5 stars

Quick delivery

Quick delivery, courteous drivers. Just ordered a fridge off of them after taking delivery of a washing machine

30 June 2018
Unprompted review

Review of Rubbish Experts


Rated 5 out of 5 stars

Great efficient service

Had recently done done refurbishments and the rubbish was piled high outside. I called the company and they came and gave the quote the same day. I accepted the quote and the men started straight away. The rubbish was cleared within 30 minutes and nothing was left. I would highly recommend and definitely use again.

5 November 2016
Unprompted review