BR

Bruce

United Kingdom

Reviews

Review of RentalBux


Rated 1 out of 5 stars

Software Not Ready

There were some glaring errors in the RentalBux website, which I informed RentalBux about whilst I was looking for suitable software. I received an honest and candid response, with promises of future upgrades to eliminate the known bugs.
I therefore proceeded with a free trial, fully intending to continue with RentalBux.
However I found the wording of their forms imprecise, which lead to some uncertainty with how and what information to enter.
After entering details of the properties, I moved on to entering the tenancies. However, due to a mistake of mine, I missed entering a deposit that had been taken on the first property. I became aware of this when I entered the deposit on the second property and realised that I had not done so on the first.
The software would not allow the deposit to be added after, and the only remedy was to terminate the tenancy and wait a month before I could re-enter the details all over again.
When I next looked at my account dashboard, intending to carry on the trial with just one property, I was surprised to find that no tenancies were even registered. I thought that by some stroke luck, I had been saved from having to wait a month and could re-enter both tenancies and start again immediately.
However when I opened the tenancy section of the form, I found that both tenancies were still there, only this time the tenancy against which I had entered a deposit was showing that there was no deposit.
I now have no option to wait a full month before I can use the software.

6 September 2026
Unprompted review

Reply from RentalBux

Thank you for taking the time to share such a detailed account of your experience, Bruce, and for being candid about both the positives and the frustrations along the way.

We are genuinely glad our initial response to your early feedback was candid. We want our user to have a transparency about our platform, which is something we take seriously. We are sorry, however, that the tenancy deposit workflow created such a frustrating obstacle during your trial. You have described the issue clearly, and we want to be equally clear in response: the inability to edit a deposit record once a tenancy is active is a known limitation, and the one-month wait arises from how tenancy cycles are currently managed within the platform. This is not the experience we want for landlords who are taking time to properly evaluate the software.

We would very much like to speak with you directly to understand whether our team can help you work through this specific setup and get your tenancies entered correctly without further delay. Please do get in touch at info@rentalbux.com or call us on +44 20 4591 1941 — we will make it a priority.

Review of Bosch Home UK


Rated 5 out of 5 stars

It was a very speedy response and they…

It was a very speedy response and they were very diligent in there effort to resolve my query

8 July 2026
Unprompted review

Reply from Bosch Home UK

Hello, thank you for taking the time to write your review.

We’re really pleased to hear you had a very speedy response and that our team were diligent in resolving your query. I’ll pass your kind words on to the colleagues involved, they’ll appreciate knowing their efforts made a difference.

Thank you again for your feedback,
Sam
Bosch Home Appliance Customer Service

Review of Jeanstore


Rated 5 out of 5 stars

A Great Store

I have bought from Jeanstore a number of times now and they have proved to be totally trustworthy. Not only their guys were really helpful when I called regarding an exchange. Their deliveries have been always been on time. A great store.

29 December 2025

Review of Jeanstore


Rated 5 out of 5 stars

Perfect deliverery and exchange

The jeans that I ordered were delivered exactly as agreed, and their customer service was excellent when I decided to change them. I shall be using Jeanstore again without question.

16 December 2024

Review of K-SWISS UK

Review of UPS UK


Rated 1 out of 5 stars

UPS Fail Again

The confirmed delivery date was given at the time of purchase. It was quite a long time (5 days), and we assumed that this gave UPS plenty of leeway.
Today is the confirmed delivery date, and at 11:00 I received an email stating that delivery would take place as expected. About 15 minutes later I received another email stating delivery would now not be till tomorrow.
Looking at the details, it would appear that UPS had been sitting in their depot for three days.

19 August 2024
Unprompted review

Reply from UPS UK

Hi Bruce, I'm really sorry to hear of the bad experience you have had with UPS. We would really like to look into this further. Please email us on uktrustpilot@ups.com quoting case number #5126588. Please also include your UPS tracking number, full delivery address and any other details you feel are important. Kind regards-Connor.

Review of FirstPort


Rated 1 out of 5 stars

Evading the Government requirements regarding fire safety defects

I have requested help with logging into my account.
I have requested confirmation that Crest Nicholson Holdings PLC have signed The works Contract as required by the Government.
I have requested confirmation of the date that the intrusive surveys took place.
I have requested details of what remedial works have been specified.
I have requested a commencement date for the remedial works and a full works programme.
I have requested to be informed of any costs that leaseholders have already incurred as a result of the fire safety defects that will not be reimbursed.
I have requested if leaseholders are currently incurring any costs as a result of the fire safety defects.
I have received two responses from Crest Nicholson but neither answered any of the queries raised, despite the Government stating that leaseholders should be provided with regular information about remediation works and leaseholder correspondence should be responded to promptly. I do not believe that the Government would accept that an acknowledgement of receipt as being a proper response.

31 August 2023
Unprompted review

Reply from FirstPort

Good afternoon Bruce, I am sorry to read your review. Feedback is important to us as this allows us to provide a better service to our residents.

I would like to reassure you that all concerns are taken very seriously and will be reviewed in order to improve our services within individual departments and across the Company.

Please email me at socialmedia@firstport.co.uk with your full property address along with the issues you would like to raise so I can look into this for you.

Kind regards, Hannah

Review of Trustpilot


Rated 3 out of 5 stars

French review posted in UK

My review was in French regarding a french company and I am located in France.
Why was my review posted in the UK?

3 May 2023

Reply from Trustpilot

Hi Bruce,

Thanks for the review and we're so sorry for any trouble! We're not sure what happened here, but if you run into this issue again, please feel free to get in touch with our Support Team so they can take a look and help out.

Thanks,
BB | The Trustpilot Team

Review of COLIS PRIVE


Rated 1 out of 5 stars

Faux motif donné pour non livraison

Malgré les e-mails et les notifications Alexa confirmant que la livraison aurait bien lieu, personne n'est venu. Un e-mail tardif a faussement indiqué que la raison de la non-livraison était une adresse incomplète ou incorrecte. L'adresse citée dans l'e-mail était complète et correcte à 100 % ! Comme cela s'est produit auparavant, le conducteur n'utilisait pas un système de navigation professionnel ou mis à jour. J'ai maintenant donné les coordonnées géographiques de notre maison, mais je ne suis pas sûr que la commande arrivera aujourd'hui comme demandé.

3 May 2023
Unprompted review

Review of House of Watches


Rated 1 out of 5 stars

Still waiting for delivery no explanation

My order was for delivery to France. Tracking showed it held in French Customs. I queried it immediately via website, then an email requesting to know if VAT and import duties had been paid. No responses received. Ordered on 4 October and no sign of delivery or explanation if the customs procedure was adhered to. I would like an answer to my email so I know what to do. Unless I know that everything is in order I shall have no option than to refuse to accept delivery, which is of benefit to neither party.

7 October 2022

Review of FirstPort


Rated 1 out of 5 stars

I wish to receive all invoices by post…

I wish to receive all invoices by post as has been always been the case.

6 August 2022
Unprompted review

Reply from FirstPort

Good afternoon Bruce,

I am very sorry to read your review, please email us over at socialmedia@firstport.co.uk with Trustpilot in the subject line as well as your full address and post code so we can look into this matter.

Kind regards
Sam

Review of Champgrand


Rated 5 out of 5 stars

Livraison très rapide et remboursement…

Livraison très rapide et remboursement très rapide pour l'article retourné.

1 December 2021

Reply from Champgrand

Bonjour,
Merci beaucoup pour votre retour ! C'est la satisfaction de nos clients qui nous pousse à vous proposer les meilleures collections.
Nous serions ravis de vous revoir sur notre site ou dans notre boutique et de vous conseiller si besoin
À bientôt :)
L'équipe Champgrand.

Review of Glasses Direct


Rated 4 out of 5 stars

The experience with Glasses Direct

The experience with Glasses Direct was much, much better than I could have expected.
The lenses are far superior to those I bought from a high street rival.
The only reason for not giving 5 stars, was the fairly limited range of frames.
However, the great service and great lenses mean that I will definitely buy from them again.

22 May 2021

Review of J Parkers (Retail)


Rated 4 out of 5 stars

Would use again

I was pleased with the information that I was given concerning delivery of the plants. They arrived looking very healthy. They were a good price. What more could you ask you? Thank you J Parkers.

Chris Hillier

9 February 2021

Review of Avro Energy


Rated 1 out of 5 stars

Have been trying to contact someone…

Have been trying to contact someone numerous times by telephone and email but taped message only on phone and no response whatsoever to emails. Now I am trying to locate an email address for MD Jake Brown.
Trying to charge me for other users electricity and estimated readings even though i have given corroberated actual readings

16 September 2020
Unprompted review

Review of Paddockspares

Review of GB Posters & Merchandise


Rated 5 out of 5 stars

Satisfied customer

GB Posters replied to my enquiry in a very positive way. The posters arrived promptly. My granddaughter loved them Very happy overall.

Mrs Hillier
Tarn et Garonne
France

16 August 2019
Unprompted review

Review of FFX

Review of FFX

Review of Urban Sale & Let


Rated 5 out of 5 stars

So far so good

So far, much better service than my old big name letting agent on the high street. Their communication is brilliant!

30 August 2017
Unprompted review