RT

I used the Stripe support function to investigate why the platform was not providing me with any useful information and indeed provided contradictory information. Spoke to quite possibly the most useless staff member called "Aman" on their support chat, nigh on 20 minutes after arguing with an AI chatbot, who tied himself in knots after making factually inaccurate, committed statements that he then went back on, denying he had ever said anything until then acknowledging he shouldn't have said these when confronted with the reality. All of this was in broken English, giving me the opinion that this guy should be nowhere near a support function in that language.

You then move onto their complaints team, where the obstinate, thoroughly pointless "Louise" singularly fails to address the actual substance of the complaint in a number of emails, effectively just saying "yes, we are awful" without offering any information on what they intend to do about this. A response was sent asking for an actual reply to the complaint and she comes back saying their previous "firm" response was full and final.

So you go back to looking for ways to escalate the complaint, only to land back at the trolling support of Aman again.

If you are thinking about using a payment processor, consider another one. I shudder to think what would happen were a matter urgent, legal or serious. This company prides itself on hiring inept people and ignoring customer feedback. Their fees are high, they delay payouts without reason, their app - which they themselves state isn't up to scratch - offers contradictory, confusing information, and their team are rude, ignorant and inept. -

The worst experience I have had with any company in any sector. Not the worst airline. The worst, full stop, and I have dealt with banks, insurers, utilities and government departments.

This started on 6 April 2026 and it is still not resolved. LATAM locked my LATAM Pass account without warning or explanation, which shut me out of seat selection on both legs of a Brasilia to London return. I flew two eleven-hour overnight sectors in a centre-block aisle seat, clipped by service trolleys on every pass in both directions, no sleep either way, on a service I had paid for and been locked out of adjusting. LATAM describes the block as a "preventive measure" and has never said what it was preventing.

Everything since has been me chasing them. Weeks on the phone, by email and through social media before I escalated anywhere. Then Reclame Aqui, then the Brazilian government's official consumer platform, then Resolver in the UK, formally and on the record, from 3 June. Six routes, two countries, one of them a state consumer body. Four months of my life spent trying to get a company to answer a question about my own account.

The people I reached could not help and largely did not try. Hours on the phone with agents reading from scripts, none of whom could tell me why my account had been locked. Dismissive when they engaged at all. Assurances that an answer was coming, followed by the ticket being closed with nothing in it. I asked repeatedly for a manual review by a senior manager with authority to actually resolve something. That request has been ignored every single time. Four months on, the basic question is still unanswered.

Then there is the law. I submitted a Subject Access Request on 29 May 2026 to LATAM's European passenger address. Under UK GDPR the response was legally due by 29 June. It was never acknowledged through that channel at all. LATAM then told me it had acknowledged the request on 30 June and was "still within the required timeframe". That is false. The statutory clock runs from receipt of the request, not from the date the company chooses to notice it. Either LATAM does not know its legal obligations in a market it operates in, or it was prepared to tell a customer something untrue about them. The breach is now with the Information Commissioner's Office.

And this is the part that makes it indefensible. LATAM has repeatedly acknowledged, in writing, that the service I received was poor. They have apologised for it more than once. Having admitted the failure, their answer to four months of my time is 2,190 air miles, worth about seventy dollars, in a scheme whose own restrictions make the miles I already hold nearly impossible to spend. I had already accepted air miles once as an interim gesture while the complaint stayed open. The identical gesture then came back as the final settlement. An apology costs a company nothing, which is presumably why it is the only thing they have offered freely.

Their systems compounded all of it. At one point my frequent flyer account was relocated to Ecuador, a country I have never visited. Repeated requests for an explanation produced silence, then the single word "desynchronisation", then nothing further.

If you fly LATAM, understand this: a booking that goes wrong will cost you months, not hours, and there is no route to a person who can fix it. I have tried six. This is also the case when they simply lock your account for no reason. If you have an alternative airline, use them. LATAM pride themselves on their poor service.

Awful awful awful. Got to a property full of cockroaches that hadn't been cleaned and the team at AirBnB abandoned us for the night saying they had to "mediate" with the host, whilst fully aware we had nowhere to sleep. No help whatsoever, pathetic compensation and I'm now out of pocket for an inadequate property they happily continue to display on their platform.

Interestingly, any negative reviews can be avoided by hosts as they will simply refuse to write one for those staying, meaning that when they know people will not be rightly complimentary about a property, they can just do nothing.

Terrible customer service, questionable properties. Never again.

Really good, at home service. Cannot fault any aspect of this.

Just coming here again to see how awful these people are. Their customer service, which was once superb, is now a complete sham. Absolutely no accountability, no help, you just get misled again and again and again until you give up. DO NOT USE.

Absolutely awful site which allows substandard properties to remain on their listings. I stayed at an apartment in Rio di Janeiro which had problems such as no bedding and a leaking toilet, basic things you would expect to be resolved quickly. I have wasted hours on phone calls to this company, who have misled me, lied to me, been incredibly unprofessional and are now telling me there is no compensation available, despite saying things would be sorted if the property did not respond, something they did not do when I raised requests directly.

Dealing with Samuel is an absolute pleasure at RCIB. Extremely helpful, knowledgeable and does things when he says he will. Many thanks!

I signed up with Dynamo in October last year. They never sent through my initial policy documents, so I had to phone up twice to get them to do so again. In keeping with most of the reviews on here, I have been charged a sum of money which apparently relates to the Retail Price Index going up 13% but I received no notification of this, in line with my initial experience. Try calling and you are stuck on the phone for an hour just holding to speak to someone - I was cut off this morning when having been on hold for 30 minutes too, which didn't help. When I tried to login to my account, I was informed my email address was not recognised, although they were happy enough to keep sending nonsense emails from their sales@ email address to mine, suggesting it was in fact on the account they seem to have deleted. No letters, no email, no way of contacting them without taking a large chunk out of your day.

Update: I've edited and removed some of this as after sticking it out on the phone, I spoke with a very nice rep called Joe who has refunded the money taken until a notification is received - I am not against the additional payment as it's in the contract you sign up to, but I require prior notification before any money is taken. He also resolved my account access issue and looked into why a previous request submitted to their support team was not responded to. Frustrations very much subsided after that - Joe was 5 stars, the general experience now a 3.

Buying flowers shouldn't be complicated and with eFlorist it isn't. A good choice of bouquets for decent prices are online with easy delivery options. I received a text when they had been delivered the next day and was very happy, as was the recipient.