Dave G

So B&Q has modelled itself on the likes of EBay, “B&Q Marketplace”
You think your buying items from B&Q but your not, they now use 3rd party sellers.
B&Q over charged me on every item as much as £10 on some!
Had I bought from these 3rd party sellers, the £440 I spent with B&Q all items would have cost me £310.
B&Q’s new marketplace is designed to rip of their customers!

I will NEVER use these rip-off merchants again, they are disgusting

Excellent service from ordering to delivery, the Maui Super Dense Saxony Carpet laid I my living room looks and feels amazing.

Now looking to order hallway stairs and landing carpet

First class service with super fast delivery. I bought x 3 sets of blackout fully lined curtains for my motorhome.

The colour and quality are fantastic and sets the look I had visually wanted to achieve for the interior aesthetic’s.

Curtains are heavy weight material, so will last several years.

I’m a firm believer in you get what you pay for, for the money I spent I can say it was money well spent.

I will not hesitate to buy from this company again, online shopping at its best.

After buying a motorhome, I wanted to get some BAD ASS alloy wheels and a set of BFGoodrich KO2 all terrain tyres fitted to really set the look of the motorhome off.

Going to wheelmaina and dealing with Sebastian proved I had made the right choice going to wheelmaina, on their advice I went for the MSW 48 VAN matt black 17" and 225/65R 17" BFG KO2 tyres.
New bolts and looking nuts also ordered.

The alloy wheels took 2 weeks to be ordered and shipped from Italy. I then received a text from Sebastian informing me they have arrived and booked me in for fitting.

The service and communications from start to finished was excellent as was the fitting on the day.

If your looking for wheels/tyres the knowledge these guys possess is just mind-blowing and service provided is second to none.

Regardless of what campsite I'm on, the wheels and tyres turns heads and the comments are always great.

Many thanks #wheelmaina

This joke of a company refused my motorhome insurance based on them using google street view to see if the secure storage site was fit for purpose, i.e. Had secure perimeter fencing - secure gated entrance and 24h CCTV and the fact owner lived on site.
On google street view, you are NOT able to view past the driveway leading up to building and view the secure storage facilities at the rear of the building.

As someone who works in construction, its a good job we do not rely on "google street view" to make decisions on if we can build or not. What the hell is wrong with these clowns.

Spent 5 minutes on my PC, insurance bought elsewhere and a lot cheaper...... I hope these clowns go BUST...... reading their shockingly bad reviews I'm thankful they are stupid enough to make decisions based on using "Google Street View"

As predicted a very generic response! Why do I need to email you clowns with the issue experienced when it’s stated above? CLOWNS…..

Excellent service received, ordered one day, delivered Two days later.
Items well packed, will buy from again as there’s not many businesses out there that can deliver this kind of service.

I’m sure my 5 year old granddaughter will love her Christmas presents and enjoy her piano for many years to come.

Went to the Wolverhampton showroom on Sunday 10th October to test drive a Range Rover Evoque HSE dynamic lux Reg OU16 KBX I had reserved the car with £99 deposit.
When a young lad was asked to accompany me on my test drive, I noticed the fuel indicator stated only 4 miles remaining before empty, I was assured it would be fine.
when we got back to the showroom the fuel indicator showed 0 miles left.
I wanted to pay for the car in full by debit card, I was duped to having £3000 on finance as they stated that having finance on the car the 2 year warranty I was also sold would mean the finance company would be able to put pressure on the warranty company to fix any issues that I may experience with the car.
Soon after I paid £23499 by debit card two managers approached the desk where I was sitting at with the sales manager, They informed me that as they were putting a small amount of fuel in the car for me to drive home, the engine management light had come on and I would not be able to take the car home.
They told me they will get it into their work shop and give it their full priority to get the issues resolved.
I had to pay for a taxi £25 back home and leave the car I had just paid for that developed an engine fault before even leaving the showroom!!!

I emailed the manager that sold me the car that same evening informing him I was not willing to take delivery of a car that had not even left the showroom yet and its already in their workshop! No Reply Back!!!

I called next day 11th Oct 9:57am and spoke to another manager telling him the reason I wanted to cancel the purchase of the car. He took my details and informed me he would start the process and call me back to update me on the refund.

At 16:32 I was forced to call the Wolverhampton showroom up as I still had not received the promised call back.
I was told the manager I spoke to that morning was on another call and they would get him to call me back, I advised the person that took my call all my calls to the showroom were being recorded.
10-15 minutes later the manager called me back, He had not started the cancelation as they were "short staffed" and would call me back tomorrow around midday with an update on the full refund I was seeking.
I informed the manager, all calls were being recorded, I felt I had to do this after reading the shocking reviews both on their customers review page and here on trustpilot !
It seams Carshop are dishonest and liars they also upsell products you really don't want or need. I will be asking BBC consumers program to look into this DISHONEST company so more people are wise to this shockingly bad company's practices.
I will update on how I get on with my full refund!

Wish I had read the reviews prior to dealing with this company! My advise would be to avoid and buy elsewhere

I bought a Canon R5 at a cost of £4,199 and after a few months sent a trade in request to these rip off merchants and they offered £2,700 less that 400 shutter actions, that week I checked there used stock and there listed was a used Canon R5 with over 2000 shutter actions and they were asking for £3,500, customer services are a complete joke

excellent service, very quick dispatch, Will use again.

No issues ordering my carpet, Only down side was that the poor lone young delivery guy that had to unload a 4m x 20m carpet and get it into my home with the help of my daughter as I was at work.... Not opened or laid my carpet yet as still decorating so can't comment on the quality of the carpet!

Bought a Bowen flash head, model bulb was not working, they failed to check the light was fully working prior to selling/shipping.

Emailed them and they sent x2 of the cheapest modling bulbs they sell at £3.99 each despite having in stock the more exspensive one (the same one that was fixed to the faulty light I bought) I can only guess they did not like the reviews I posted on here and social media sites so thought sod him he can have the chepo ones.

I’ve spent thousands over the past few years and due to how they treat their customers I now buy from park cameras, only with they had this light I needed!