Jess

I like this website and the service they give, especially the authentication.

I don’t like their delivery partners.

Most of the time they are reliable, but unfortunately about a year ago they decided to change our postman who had been delivering to our home for years. Now there is no point in getting things delivered to home as they pretend that they have visited and no one is in. Almost always I’m home and they just don’t knock.

Then I got everything delivered to a pick up point near my home, but they’ve removed that. So ive tried another delivery point and sometimes that works, but mostly they deliver to wherever they feel like. I’ve had parcels end up in drop off points over 10kms away from where I’ve asked them to be delivered. Today was an example I ended up with a tour of Glostrup.

I have been a customer for over a year and while the product is great, the delivery is hideous. They use cut price couriers who deliver to anywhere but your home and then don't tell you where they have delivered it.

Additionally the phone number they advertise on their website, a german phone number does not work.

I have been with Telenor for many years.

Recently I ordered a new iPad/Keyboard/Pencil with them. The keyboard was faulty so I emailed them. No reply. I called them, no answer. So I went to the shop and they confirmed the keyboard is faulty.

They arranged to send a new keyboard, it again was faulty!!!

They then demanded that I drive to their shop to return it (it’s at least a 20 minute drive). So I asked them to send a courier, they refused and said they could only repair the keyboard (it’s brand new). I refused.

When I said I was going to write a review on here and cancel my subscriptions (x4) with them they then refused to refund me. They informed me I had to speak to another department Which sounds a lot like blackmail to be honest. Write a bad review and we won’t give you money back!

So they now have dkk9000 of my money which they are refusing to refund.

I’ll have to take further action legally to get the cash back by the looks of it.

Update based on the reply below. Apparently having sent out faulty goods twice it’s my issue to sort it out on behalf of Telenor. Shameless behaviour.

Terrible.

I have had several orders from wolt with no luck issues, but after the last one I won’t be ordering with them again.

The food was an hour late and cold. The delivery was wrong and when I contacted customer service they wanted a photo of the receipt on the food. There was not one. I told them there was no receipt at least 4 times and they ignored me.

It’s not the fact they were late or the food was wrong it’s the fact that customer service are so bad

Update: tried using Wolt again. Yet again they are late.

The staff are very nice and thorough, unfortunately after over a month of waiting for my results I have not recieved them, despite calling twice.

Making someone wait for results for health tests for this long, especially from a private hospital is cruel and unfprofessional.

I had an MRI here, and the staff were exceptionally professional and knowledgeable. They specialize in working with individuals who have claustrophobia. The MRI machine is open, and the technician is highly experienced in handling patients with claustrophobia. They were very considerate and helped me through a long MRI process.

I use this company frequently, and have been using them for 5 years. I have not once had an issue with their orders or delivery.

I have ordered a lot from this company.

Unfortunately after the last order I will not use them again.

A pair of shoes I ordered have not arrived. I contacted customer service to inform them. Their answer was that it had been delivered. Apparently they were delivered 3 days before I ordered them, according to the tracking info they sent me.

Clearly someone is trying to scam me, as Miinto are now refusing to refund the money, despite me asking them 3 times.

This is actually illegal behaviour and I would not recommend this company.

UPDATE, they have responded below, incorrectly. Not only have they refused to provide me with the tracking number of the parcel, but they have refused to refund my money, which is illegal.

I have downgraded their rating to one star.

2nd UPDATE (22/11/23) they have refused to refund me the money I am now reporting them to the distance selling authorities as fraudulent.

I've ordered from these guys about 6 times in the past and they are very good. Never had any problems with them at all.

I have been a loyal customer (30 years)of F&M till last year, I ordered Xmas goods in October, to be sent to me in Denmark. They didn't arrive and despite assurances from their customer service they would. Luckily I ordered from the British Corner Shop, and they supplied us with Xmas Pudding, Crackers etc. Otherwise without these things, you are not able to buy in Denmark, it would have spoiled Xmas. I then asked a refund from them, it took 3 months, 4 phone calls and 2 letters. In the end the customer service rep had the cheek to tell me "lets draw a line under this" No apology know good will gesture, nothing.

The staff are good and very efficient, however, we had to pay the owner directly in cash for the apartment, which I really didn't like. The apartment wasn't up to standard with bad damp. But, what irritated me most was when I wrote a review about the place, (as requested by friendly) they used the one and only positive thing I had to say about the place. Giving my review the appearance of being positive, when it certainly wasn't. I won't use again.

I am quite pleased with this website and I review quite regularly. However, I am pretty sure that some companies are getting their employees/family to write "nice" reviews about them, in order to push up their rating.

I've used this company around 7 times over the years, they are very good and delivery is prompt. My last order was placed on Monday of this week and arrived this morning (Friday), and we have had a national holiday in between. It was an enormous box, weighing well over 20kg. The only reason they loose a star is because they don't stock flea treatments and the way they pack their boxes is terrible.

I am very happy with this company, internet shopping has only just 'arrived' in Denmark and this is the best company I have used, and I have used them all here. I have used nemlig over 20 times and they have only once been late. Sometimes an item is missing but, they refund with no problems. If an items becomes out of stock they replace it with an more expensive product. They have a good range of organic items and the fruit and veg are the freshest I've found in Denmark, but sometimes their meat can be expensive and they need to pay attention to their website's usability on mobile devices.

Very very good service, great prices and generally good quality. I use them all the time and the delivery to Europe is super fast!

I've ordered with HoF a couple of time, the website is great and really easy to navigate. The delivery is fast, the products fabulous quality, all good you may think, hold on! The customer service is incredibly slow and their processing of returns even slower, it took me almost a month to get my money back.

I have used John Lewis twice and I am very happy with the service and the delivery to Europe was super speedy. Their website is truly awful to use thou, they show out of stock items constantly, when you hit the back button it takes you back to the begining of your search results and not to where you were. Also sometimes their range of children's clothing is awful and I don't bother ordering with them.

I like to play the UK lottery as I live in Denmark this is a little difficult. This company will sort it all out for you, for a fee. They also offer lotteries from all over the world. I have never had a problem with them and I have been using them for 2 years. My winnings are always paid immediately and I get quite a few offers and discounts from them. The only issue is that their website is very difficult to use, otherwise they would have got 5 stars.

ASOS have been pretty ok for me, some of the cheaper items are v bad quality and sometimes their customer service is not good. But, on the whole the are OK. A couple of times they've cancelled things on me, but only a few times in the 6 or so years I have been using them