Poor service at shop and scan tills
EDIT.. CONTACTED VIA SOCIAL MEDIA AS REQUESTED BUT AS EXPECTED ABSOLUTELY NO FURTHER CORRESPONDENCE FROM SAINSBURY'S. THEY SIMPLY ARE NOT BOTHERED WITH CUSTOMER ISSUES.
The shop and scan system in Taunton Hankridge is not fit for purpose. the wifi coverage in the store is poor and handset keep failing and asking for rescans. the staff while doing rescans at the till tip up all the shopping in the bags causing damage to products eg trifle was put back upside down in bag and was ruined when arrived home. you are treated like a criminal every time the system requests a rescan it would be quicker to use a manned till except the have closed most of them
Réponse de Sainsbury's
Hi there,
Thanks for your feedback. We're sorry to hear about the issues you experienced with the shop and scan system, the WiFi coverage, and the handling of your shopping at our Taunton Hankridge store. We appreciate you bringing this to our attention, and we're taking steps to ensure this doesn’t happen again. To help us resolve your issue, please send us a private message on social media via Facebook or X (Twitter) with your Nectar card number, full name, and email address, and one of our colleagues will assist you.
Kind regards,
Angela