In 2026 they cannot issue me a normal e-ticket/booking reference, and i cannot do online checkin. The only option for a 250Eur ticket is to wait in line in the airport for the ticket 4 hours befor... Voir plus
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Lisez les avis des autres
It is very unfair that the price you see during the whole booking is valid only for Maestro cards. All other payment methods will add additional amount, but you will see that at the last step. In my... Voir plus
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They offered a better price that official airline company did. The ticket issued in 20 minutes. That's good.
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A very bad company that will turn your mistake, by mixing up the dates, into a fine that is two to three times the ticket price. It's a shame that there is no humanity these days, only dirty business.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Coordonnées de contact
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Autriche
- +370 521 410 16
- info@tickets.lt
- tickets.lt
3,0
Moyen
224 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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They offered a better price that…
They offered a better price that official airline company did. The ticket issued in 20 minutes. That's good.
24 août 2026
Avis spontané
Réponse de Tickets.lt
Dear Rasa K,
Thank you very much for sharing your positive experience!
We are delighted to hear that you found a better fare through our service and that your ticket was issued within just 20 minutes. Providing competitive prices together with a fast and convenient booking experience is very important to us.
We truly appreciate your trust and hope to assist you again with your future travels.
They will not get money back if your…
You will not get money back if your fly ticket is cancell and you don't agree to change to onether day but want get money back.
23 août 2026
Avis spontané
Réponse de Tickets.lt
Dear Aurimas Trainys,
We are truly sorry for the inconvenience and that this situation has left you with such a negative impression of our service. We understand how important it is to receive your money back after an airline cancels a flight, especially when the alternative travel option does not suit you.
In cases like this, we are required to submit the refund request to the airline for authorization. After that, we must wait for the airline’s approval and the corresponding financial settlement before we are able to return the funds to your original payment method. Unfortunately, because this process depends on the airline, it may take longer than we or our customers would like.
At this stage, we have forwarded your case to the responsible department for detailed monitoring. Please be assured that we are following it closely and will contact you as soon as we receive any update regarding the authorization or refund.
We sincerely appreciate your patience and kindly ask you to allow us a little more time to complete this process.
Im a frequent flyer and this is undenyably my worst experience of booking flights so far
In 2026 they cannot issue me a normal e-ticket/booking reference, and i cannot do online checkin. The only option for a 250Eur ticket is to wait in line in the airport for the ticket 4 hours before the flight.
Customer support is all automated, 4 steps of robots until you reach an actual person.
Oh and on a side note, customer support is available in 2 languages, english and russian. An interesting choice for supposedly a lithuanian company.
22 août 2026
Avis spontané
Réponse de Tickets.lt
Dear Nojus K.,
We are sorry that this situation caused inconvenience and confusion.
We would like to clarify that your flight was operated as a charter flight. For this type of flight, online check-in through the airline’s website may not be available. In such cases, check-in is completed directly at the airport.
We have already sent you a more detailed explanation by email regarding your booking and the check-in procedure.
We hope that the clarification provided helps explain the situation. If everything with your flight was ultimately completed successfully, we would appreciate it if you could consider updating your review and rating to reflect the final outcome.
Bad company
21 août 2026
Avis spontané
Réponse de Tickets.lt
Dear Konstantin,
We are sorry to hear that you had a negative experience with our company. We would appreciate it if you could share more details about your experience and let us know what specifically influenced your rating.
Your feedback will help us better understand the situation and allow us to try to resolve it or provide you with a clear explanation.
Wrong price all booking process
It is very unfair that the price you see during the whole booking is valid only for Maestro cards. All other payment methods will add additional amount, but you will see that at the last step. In my case I have payed extra 226€ just because of using ApplePay (same goes for regular Visa and Mastercard).
Seems they want to be on top of skyscanner list.
9 août 2026
Avis spontané
Réponse de Tickets.lt
Dear Paulius Zukauskas,
We are sorry that the final price caused confusion and left you with a negative impression.
The amount initially displayed during the search and booking process may correspond to specific payment conditions available for that offer. At the final payment stage, once a particular payment method is selected, the system recalculates the total according to the processing conditions applicable to that method.
This is why the final amount may differ when using Maestro, Visa, Mastercard, Apple Pay or another available payment option. The applicable total is displayed before the payment is confirmed, allowing the customer to review the final amount before completing the purchase.
We understand that a difference of €226 is significant and that seeing it only at the payment stage can be frustrating. We regret that the pricing structure was not clear enough from your perspective and appreciate your feedback.
A very bad company that will turn your…
A very bad company that will turn your mistake, by mixing up the dates, into a fine that is two to three times the ticket price. It's a shame that there is no humanity these days, only dirty business.
7 août 2026
Avis spontané
Réponse de Tickets.lt
Dear Dalius Palubinskas,
We are sorry that this situation caused you frustration.
We have reviewed the booking and would like to clarify that the travel dates were selected during the booking process, and the tickets were issued for the exact dates confirmed at the time of purchase.
If a passenger later requests a date change, the cost is calculated according to the airline’s fare rules. It may include the airline’s change penalty as well as the difference between the original fare and the price available for the new travel date. These amounts are determined by the airline and can sometimes be higher than the original ticket price, particularly when the new fare is significantly more expensive.
We understand that such a difference can be disappointing, but unfortunately these charges are not set by our agency.
Réponse de Tickets.lt
Gerb. Diarec Twist,
Dėkojame už Jūsų atsiliepimą. Džiaugiamės, kad viskas vyko sklandžiai.
Dėl papildomo mokesčio, taikomo atsiskaitant VISA kortele, norime patikslinti, kad galutinė mokėjimo suma kai kuriais atvejais gali priklausyti nuo pasirinkto mokėjimo būdo, mokėjimo sistemos ar banko sąlygų. Visa galutinė suma pateikiama prieš patvirtinant mokėjimą.
Dėkojame už Jūsų atsiliepimą – klientų atsiliepimai padeda mums tobulinti savo paslaugas ir padaryti užsakymo procesą kuo aiškesnį.
extra 11 eur for visa / google apple…
extra 11 eur for visa / google apple pay 🤦♂️🤦♂️🤦♂️
28 juillet 2026
Avis spontané
Réponse de Tickets.lt
Dear Kirill Voloshin,
Unfortunately, based on the information provided in your review, we were unable to identify your booking and verify the details of your case.
Could you please send us your booking reference or the email address used for the reservation? Once we receive this information, we will carefully review your case and provide you with a detailed explanation.
Andriiana López is very helpful👌
15 juillet 2026
Avis spontané
Réponse de Tickets.lt
Dear Sigita,
Thank you very much for your kind feedback! We are delighted to know that Andriiana López was helpful and provided you with a positive experience. Your words mean a lot to our team, and we will be happy to share them with her.
We hope to welcome you again in the future!
Deceiving and time consuming
Booked flights and received confirmation, after two days and continuos pushing for the tickets through email and phone calls got deceiving email to confirm flights with completely different time... After a lot of back and forth we have to buy tickets and try to issue a compensation through official European consumer law authorities (the flights price due to time waste increased). This whole process is extremely time and money wasting, do not book via any of their websites. Also hidden fees that were only stated after checkout and payment so if you are buying tickets dont be surprised when bank account is subtracted for more than stated initially.
10 juillet 2026
Avis spontané
Réponse de Tickets.lt
Dear Gabriele,
We are truly sorry to hear about your experience and understand how frustrating and disappointing this situation must have been.
We would like to carefully review what happened with your booking. Please provide us with your booking number so we can investigate the case and assist you further.
Visiškai neatsakingas požiūris į…
Visiškai neatsakingas požiūris į klientą – niekam nerekomenduoju
Likus vos vienai dienai iki skrydžio sužinojau, kad jis yra atšauktas. Iš „Tickets.lt“ pusės nebuvo jokio normalaus informavimo ar pagalbos – tiesiog atsiuntė el. laišką, kad alternatyvų nėra, ir pasiūlė patiems pildyti pinigų grąžinimą. Jokio kito skrydžio pasiūlymo, jokio problemos sprendimo ar realaus pasirūpinimo klientu, kuris liko nežinioje.
Planavau ateityje bilietus per šią platformą pirkti daug dažniau, tačiau po tokio visiškai neatsakingo ir atmestino požiūrio į krizinę situaciją – tai buvo pirmas ir paskutinis kartas. Jei branginate savo laiką, nervus ir pinigus, apeikite šią svetainę iš tolo. Niekada daugiau čia nepirksiu ir kitiems griežtai nerekomenduoju.
1 juillet 2026
Réponse de Tickets.lt
Gerb. Artūrai Česneliai,
Nuoširdžiai apgailestaujame, kad susidūrėte su šia situacija ir kad ji paliko tokį neigiamą įspūdį.
Norėtume patikslinti, kad skrydžio atšaukimas yra oro linijų bendrovės sprendimas, kuriam mes, kaip kelionių agentūra, neturime jokios įtakos. Visais tokiais atvejais visada stengiamės pasiūlyti keleiviams tinkamiausią alternatyvą. Jei jums nebuvo pasiūlytas kitas skrydis, deja, tai reiškia, kad oro linijų bendrovė tuo metu nesiūlė panašių alternatyvių skrydžių.
Šiuo metu laukiame jūsų prašymo grąžinti pinigus. Kai tik jį gausime, nedelsdami pradėsime jį nagrinėti ir stengsimės kuo greičiau užbaigti pinigų grąžinimo procesą.
Atsiprašome už sukeltus nepatogumus ir dėkojame už kantrybę.
Khrystyna Been great with assistance
Khrystyna Been great with assistance, very quick response via emails.
Thank you
6 juillet 2026
Avis spontané
Réponse de Tickets.lt
Dear Mohamed Mousa,
Thank you for your kind feedback.
We are glad to hear that Khrystyna was able to assist you and provide a quick response via email. We truly appreciate you taking the time to share your experience.
Your feedback is very important to us.
Terrible terrible terrible website
Terrible terrible terrible website, unclear instructions on how to check in, the option to add auto check in links you to final page where they give you your ticket not the boarding pass and gives you repetitive paradox instructions that loops continously. Never again.
1 juillet 2026
Avis spontané
Réponse de Tickets.lt
Dear Vilezi,
We would like to review your case in detail and check what happened with the auto check-in service and boarding pass instructions. Please send us your booking number, the phone number used during the booking process, and the email address linked to your order.
This will allow us to identify your booking, investigate the situation, and provide you with a proper explanation.
Shit web
Shit web. Me and my gf both tried to order from this website , both from diffirent phones . Each time it says that there is a fail with order. Useless website. And then you need to pay 15 eur more just for using Apple Pay. Oh well , Lithuanians , they know how to make good cold soup , but websites are shit
28 juin 2026
Avis spontané
Réponse de Tickets.lt
Dear Artiom Jermakov,
Thank you for taking the time to share your feedback.
To help us identify your booking and investigate the situation thoroughly, could you please provide the phone number used during the booking, and the email address?
Once we receive this information, we will carefully review all the details of your case and provide you with a full explanation. If there is anything we can do to assist or resolve the situation, we will be happy to do so.
We look forward to your reply and hope to have the opportunity to restore your confidence in our service.
Nonsense...started receiving messages…
Nonsense...started receiving messages on whatsapp as soon as I bought tickets. Is this a scam??
24 juin 2026
Avis spontané
Réponse de Tickets.lt
Dear Ugne Remeikyte,
To allow us to investigate this matter and clarify the nature of the WhatsApp messages you received, please kindly provide your booking number, the phone number used during the booking process, and the email address associated with your reservation.
This information will help us identify your booking, review all the details of your case, and provide you with a comprehensive explanation.
We appreciate your cooperation and look forward to your reply.
Overall it's fine
Overall it's fine, but I was disappointed by the fact that I had to pay extra 15 euro simply because I wasn't paying with Maestro. It's very upsetting to see this increase in price at the last step of your booking, almost as if the service is trying to lure you in by lying about it.
3 juin 2026
Avis spontané
Réponse de Tickets.lt
Dear Sofiya,
In order for us to review your case thoroughly and provide you with a detailed explanation, please kindly provide your booking number, the phone number used during the booking process, and the email address associated with your reservation.
This information will allow us to identify your booking, investigate all the details of your case, and explain the circumstances surrounding the additional charge.
We appreciate your feedback and look forward to your reply.
Thanks
Thanks, Nataliia Hrytsan, for the fast answers and excellent support! Much appreciated. 😊
22 juin 2026
Avis spontané
Réponse de Tickets.lt
Dear Modestas Šimkus,
Thank you very much for your kind words and for taking the time to share your experience!
We are delighted to hear that Nataliia Hrytsan was able to assist you with fast responses and excellent support. Your appreciation means a lot to us, and we will be sure to pass your kind feedback on to her.
Thank you for choosing our service and for your trust. We truly appreciate your support and wish you many pleasant and stress-free journeys ahead!
Tesingas kainos ir paslaugų kokybės…
Tesingas kainos ir paslaugų kokybės santykis
19 juin 2026
Avis spontané
Réponse de Tickets.lt
Gerbiamoji Sonata Dumbliauskiene,
Labai ačiū už Jūsų atsiliepimą!
Džiaugiamės girdėdami, kad mūsų paslaugos Jums tinka tarp kainos ir kokybės. Mūsų tikslas – visada teikti patikimas paslaugas ir gerą vertę savo klientams.
Dėkojame, kad pasirinkote mūsų paslaugas ir pasitikite mumis. Nuoširdžiai vertiname Jūsų palaikymą ir linkime daug malonių kelionių!
everything was smooth
3 juin 2026
Réponse de Tickets.lt
Dear Mažvydas,
We are happy to hear that everything went smoothly and that you had a positive experience with our service. Providing a simple and hassle-free booking experience is always our goal.
We truly appreciate your trust and look forward to assisting you with your future travel plans.
They charge a fair amount of money for every payment method except Maestro card. Update: fee refunded.
They show a better price at first, and during the check-out they charge extra for every possible payment method except Maestro card. It is my second time booking with them, and the first time they refunded "the cost of payment method". However, this time they claim it is not their, but bank's fault. Be aware when proceeding with this company.
Update: fee refunded.
22 mai 2026
Avis spontané
Réponse de Tickets.lt
Dear Domantė Purtokaitė,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.
We have carefully reviewed your booking and the information provided in your review. Our payment system may apply different promotional conditions depending on the selected payment method and the offers available at the time of purchase, which can affect the final amount displayed during the booking process.
Nevertheless, after an additional review of your case, we have decided to refund the difference in question to your original method of payment. Please note that the refund may take several business days to appear in your account, depending on your bank’s processing times.
We sincerely appreciate your feedback and the opportunity to resolve this matter. If you feel that your concern has now been addressed, we would be very grateful if you could consider updating your review and rating.
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