Desenio Avis 

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I am absolutely appalled at my experience with Desenio. I ordered 2 prints which I paid £30 for, when they arrived I received 2 rolled up pieces of paper which I could’ve printed out myself at home. When I went on to their website to place a return it states there will be a “return fee” of £9.90 which I think is absurd for a product I won’t be using. So I opened up a claim with them and after a few emails back and forth asking to provide details and photo evidence to show the poor quality I’ve now received an email asking to return the prints and I will be charged the £9.90 return fee. The customer service has been appalling and having to deal with several different people. All I want to do is return my items and get a full refund! Shocking. Do not buy from this site!

Finner alltid flotte motiver hos Desenio og varene blir normalt levert raskt.

Stort utvalg, gode priser og en oversiktlig nettside.

Utrolig god kundeservice. Svarer raskt på mail og veldig imøtekommende. Lett å bestille og produktet var over all forventing. Anbefaler alle å handle her.

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Ganz schrecklicher Kundenservice. Erst Nachrichten mit AI erhalten, dann von einem Mitarbeiter, der mir auf Englisch schreibt. Und niemand hat das Problem verstanden, da ich zwei Poster versehentlich in der falschen Größe bestellt habe.
Nach meiner Retoure hat sich ewig keiner gemeldet. Erst jetzt nach mehreren Wochen wurde alles bearbeitet und ich hatte dadurch Stress mit Klarna. Nie wieder werde ich bei desenio bestellen.

Desenio is completely and utterly unreliable and unresponsive. DO NOT ORDER FROM HERE. I ordered a canvas print a week ago, and while my order was immediately confirmed, there have been absolutely no updates since then. I haven't even received a tracking number for shipping -- my order seems to have not even been sent out for printing. I have tried multiple times to reach out to their customer service, but they seem to have cancelled their phone line as no matter how many times you call, you will get the same recorded message telling you that the customer service line is closed. If you attempt to fill out a form on their website, you will get AI-generated generic responses that will provide absolutely no personal updates regarding your specific orders. I will be disputing the charge with my bank, as this has been completely unacceptable.

Rekommenderar ingen att handla här. Försökte nå kundservice via telefon men efter 25 försök gav jag upp då det endast fanns en entonig telefonsvarare som berättade att de hade stängt kl 17 och att jag skulle återkomma följande dag oavsett tidpunkt jag ringde så fick ingen människa att prata med vilket hade varit mycket enklare. En poster var trasig och en i fel storlek. Har fortfarande inte efter ett stort antal mail som hela tiden besvaras på engelska trots att jag skrivit på svenska inte kommit tillrätta med min order och inte fått några pengar tillbaka så ligger just nu ute med pengar. Fruktansvärt komplicerad kundservice. Spara dig stress och frustration och en massa mailande fram och tillbaka. Ångrar starkt att jag la en order från första början och kan verkligen inte rekommendera någon att köpa från detta företag.

Ho ordinato due poster il 2 giugno e sarebbero dovuti arrivare il 9 giugno,ad oggi 28 giugno non sono ancora arrivati,ma la cosa peggiore è che ad ogni mia e-mail all'assistenza clienti dove richiedo spiegazioni, rimborsi,ecc...mi rispondono con un'email automatica dove si scusano e in sostanza mi chiedono di aspettare.Non c'è modo di capire se il mio ordine si è perso, né di avere un rimborso,quindi ho buttato proprio i miei soldi.

I would not recommend ordering from Desenio based on my experience.
I paid for home delivery, but nowhere during checkout was it made clear that my posters would actually be printed in the Czech Republic rather than dispatched from the UK. After waiting over a week, the order still hadn’t even left the printer. Now the parcel has gone missing in transit.
The worst part has been the customer service. Desenio tells me to contact the courier. The courier says they cannot locate the parcel and that I need to contact Desenio for a refund. Meanwhile, Desenio has ignored my emails, Instagram messages, and comments.
I’ve been left without my order, without a refund, and without any meaningful support. This order was for an important project that has now been completely disrupted.
Customers shouldn’t have to chase both the courier and the retailer just to find out where their order is. Very disappointing experience.

Jeg ender alltid opp hos Desenio når jeg skal finne kunst til hjemmet. 🤍 De har så mange fine motiver og et stort utvalg i ulike stiler, så det er alltid noe som passer. Det eneste jeg virkelig savner, er at flere av plakatene også kommer i 70x100 cm. Flere av favorittene mine finnes dessverre bare opp til 50x70 cm. Jeg skulle også ønske leveringstiden var litt raskere. Ellers har jeg ingenting å utsette – Desenio er fortsatt min absolutte favoritt når jeg skal kjøpe plakater.

Det som også gjør Desenio så utrolig bra er deres høye standard på service, fagkunnskap og raske svar! Desenio på topp🩵

Enkel hjemmeside, rimelig rask levering. Veldig god kvalitet på plakatene, jeg har bestilt flere ganger. Elsker at jeg raskt kan bytte til ny kunst hvis jeg er lei.

I’ve ordered a painting 100 x 70 and it was to small so I want to return but don’t have the packaging anymore. I received a return label. I then ordered the same painting in 100 x 140 format and I send them an email that I will use that package and that was okay they said. Than they said it is to large to accept. I now only have a box 120 x 78 x 10 that I can send it in, they only have AI so no real people to answer if this package is to large to send it with. And they don’t have a phone number. So I’m stuck now, I just want to return!!

Fant det jeg trengte, når jeg skulle bestille

I was disappointed that I was not kept up to date on the progress of my order and it seemed to take 5 or 6 days to arrive. I ordered prints and a canvas. The canvas arrived 2 days later than the prints but I did not get any notification that it was being sent separately. I did contact customer service about this but I didnt find their attitude very helpful. Taking the above into consideration its unlikely I would use or recommend Desino

Precis vad andra tidigare sagt så är kundtjänst näst intill obefintlig. Jag behöver reklamera en trasig ram och fick till sist maila till deras info-mail då kundtjänstformuläret inte fungerar men har även där inte fått svar. Så jag får väl skriva en recension här i hopp om att få respons. Även otroligt dålig kvalitetskontroll då två av tre tavelramar hade sprickor som omöjligt kan ha uppkommit under frakten då paketet var helt oskadat.