Roxy UK Avis 

I ordered £339 worth of goods and returned £295.75
(I reordered and paid for some different sizes that we have kept)
The tracking on the web site said the returns are in their depot so after a week I emailed asking where my refund was.
Their policy is refunds are issued, wait maximum 10 working days.
After 11 working days I emailed again asking where my money is and got no reply.
Today is 16 working days after they received my order and still no refund, and still no reply from customer services.

In summary, great products, but if they are not the right size or fit and you return them, you do not get your refund within the 10 WORKING days.

I bought these tops in the Flash sale so I was particularly pleased with the price. The design and quality are fab. They are fun to wear. Efficient service and postage. Wonderful

I ordered two pairs of sliders came back very quickly they were as described,great quality,great price I was very satisfied with my purchase.

Need to chase up if you want to get a refund to them, sends an automated response saying to wait 10 working days despite 10 working days already being passed. Don’t order from them.

Refund in a timely manner

Very good quality fabric and great fit!

Absolutely appalling, I won’t be buying from them again. I’ve opened a case with Trading Standards! My returns have been sent back and received and no refund. I’ve chased multiple times and all I get is an automated response. Really terrible, wish I had looked on here at reviews prior to ordering as I wouldn’t have touched them! Don’t bother buying from them.

No communication, no idea where my package was. It took almost 3 weeks to arrive. No response to request for help. Customer service non-existent.

Great item, free and fast delivery. Love Roxy!

Missing 2 items from my order and no one is replying to my many emails. Very disappointing. Will never order from them again.

Customer service was/is awful. I have had to try to resolve the issue through other ways which have not involved Roxy because of their poor communication and service

Love Roxy, no fast fashion just lovely , comfortable clothing that fits well and has the quality to last

I returned my item, and it arrived with Roxy on the 22nd of June according to tracking. I still haven't received my £55 refund and all my emails are being ignored. It has now been fourteen working days since they received my return, so they have effectively stolen my money and won't give it back. Never buying from this brand again. Have had to contact my bank to raise a dispute.

Excellent value for money. So comfortable to wear. Easy transaction. Quick delivery.

Appalling customer service. I returned my order well within the period following all of their rules and haven’t received my refund. I have sent multiple support emails that have gone unanswered.

good delivery good item too big and very bad returns service

Great clothing. Looks and feels great. For all ages and sizes. Great service and items arrived very quickly.

Very similar experience to the last reviewer. Ordered a skirt on the 16th June, still states preparing on order summary. I have emailed several times - no response. I have also telephoned, however automated response tells me to ring during opening hours. I am ringing during opening hours! I won’t be buying from them again. How do you raise a dispute?

Appalling customer service; item not sent after 10 days and no delivery update or status. Multiple emails and online forms sent, no response at all. Given a phone number that has an automated voice to say they are closed. I will never buy from this company again and have raised an official dispute.

I bought a raffia backpack from Roxy UK and I absolutely loved it. The design is beautiful, and the quality is really good. It looks exactly like the pictures on the website. The delivery was fast and the item arrived safely at my home. I’m very happy with my purchase and would definitely buy again.