SILKSILKY Avis 

Réponse de SILKSILKY

Il y a 5 heures

Dear REGINA,

Thank you so much for your feedback! We are delighted that you are satisfied with the quality of our clothing, its accuracy in matching the photos, and its comfort.

Your satisfaction is very gratifying. Thank you for your trust and for choosing SILKSILKY!

Sincerely,
The SILKSILKY Team

Réponse de SILKSILKY

Il y a un jour

Dear Liliane,

Thank you so much for your wonderful feedback! We are delighted that you are completely satisfied with your nightgown, its finish, and the quality of the silk.

We are also pleased that you appreciated the fast delivery and the care taken with the packaging. We are thrilled by your recommendation of SILKSILKY!

Thank you for your trust and support.

Best regards,
The SILKSILKY Team

Réponse de SILKSILKY

ll y a 3 jours

Dear Guylaine,

Thank you so much for your lovely message! We are delighted to hear that you had an excellent experience with SILKSILKY. Your enthusiasm truly makes us happy!

Thank you for your trust and support!

Warm regards,
The SILKSILKY Team

Réponse de SILKSILKY

ll y a 3 jours

Dear Kate,

Thank you very much for your wonderful feedback! We are delighted to hear that this nightie has become your favorite from your SILKSILKY collection.

We are particularly happy that you appreciate its softness, silky touch, comfort and flattering fit. Thank you for your loyalty and trust!

Kind regards,
The SILKSILKY team

Réponse de SILKSILKY

ll y a 4 jours

Dear Naïma,

Thank you very much for your detailed feedback! We are delighted that you are pleased with the quality of your nightgown and sleep mask, as well as the timely delivery.

We also understand your disappointment regarding the loose threads on the sleep mask and appreciate you bringing this to our attention. Your feedback is valuable, and we will share it with our team to help us continue improving our product quality.

We are happy to know that, overall, you are delighted with your items and our service. Thank you for your trust and support of SILKSILKY!

Best regards,
The SILKSILKY Team

Réponse de SILKSILKY

ll y a 5 jours

Dear Maya,

We’re sorry for the delay and frustration. Based on the information provided, we’re currently unable to locate your order. Sometimes emails may be incorrectly filtered as spam, which can cause delays in our response.

Please provide your order number or contact us at services@silksilky.com so we can verify your exchange request and assist you promptly.

Kind regards,
SILKSILKY Customer Service Team

Réponse de SILKSILKY

ll y a 6 jours

Bonjour LHD,

Merci beaucoup d’avoir pris le temps de partager votre avis avec nous !

Nous sommes ravis de savoir que vous êtes satisfait(e) de la qualité de nos produits, de notre service de livraison et de votre expérience avec SILKSILKY.

Chez SILKSILKY, nous accordons une grande importance à chaque étape de l’expérience client, de la création de nos pièces en soie jusqu’à la réception de votre commande. Nous souhaitons offrir des produits élégants, confortables et de qualité, tout en veillant à ce que nos clients bénéficient d’un service fiable et attentionné.

Votre confiance et vos encouragements sont une grande motivation pour toute notre équipe. Merci encore d’avoir choisi SILKSILKY et d’avoir partagé votre satisfaction avec notre communauté.

Nous espérons avoir le plaisir de vous accompagner à nouveau prochainement avec de nouvelles créations en soie.

Bien cordialement,
L’équipe du service client SILKSILKY

Réponse de SILKSILKY

ll y a 6 jours

Dear Customer,

Thank you for taking the time to share your experience with us. We are truly sorry for the concern and frustration caused by the lack of a response to your emails.

First and foremost, we would like to sincerely apologize. After checking the situation, we found that your previous emails were unfortunately filtered into our spam folder, which meant that our customer service team did not receive them as expected. We completely understand how worrying this must have been, especially when you were waiting for assistance with a return or exchange. Please rest assured that this was not intentional, and we are very sorry that this situation gave you the impression that your return or refund might not be handled.

We understand that you would like to return one of the two items you ordered, and that you may also be interested in exchanging it for another item. We would be very happy to help you with this.

To make sure we provide you with the correct solution, could you please confirm:

Which specific item you would like to return
Which item you would like to exchange it for, if you have already chosen one
The reason for the return

Once we have these details, our customer service team will review your request and provide you with the appropriate return or exchange solution.

We will also follow up with you directly by email so that we can assist you privately and make the process as smooth as possible.

We sincerely apologize again for the inconvenience and the worry this delay has caused. We completely understand your concerns, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to resolve this properly and restore your confidence in SILKSILKY.

If you have any questions or need any further assistance, please contact our customer service team directly at services@silksilky.com. We will be happy to help.

Kind regards,
SILKSILKY Customer Service Team

Réponse de SILKSILKY

31 août 2026

Dear Eve,

Thank you so much for sharing your detailed and honest feedback! We're delighted that your experience with SILKSILKY made such a positive impression, especially after comparing it with another brand.

We're glad you appreciated the beautiful finishing details, quality, and thoughtful packaging. Your comments about the brand name are also sincerely appreciated—we value your honest opinion and are happy to know that it doesn't affect your appreciation of our products.

We're especially pleased to hear that you may order from us again. We truly appreciate your trust and look forward to welcoming you back!

Best regards,
SILKSILKY Team

Réponse de SILKSILKY

30 août 2026

Bonjour Jacqueline,

Un grand merci pour votre magnifique témoignage ! ❤️ Nous sommes particulièrement touchés de savoir que, parmi les différentes marques de vêtements en soie que vous avez essayées, SILKSILKY est devenue votre marque préférée. C’est un compliment qui compte énormément pour nous.

Nous sommes ravis que vous appréciez la douceur et le confort de notre soie. Chez SILKSILKY, nous accordons une grande importance à la qualité des matières afin de proposer des pièces agréables à porter, élégantes et pensées pour accompagner nos clients au quotidien.

Merci également pour votre conseil concernant le Momme. C’est toujours précieux de lire l’avis d’une cliente qui connaît et apprécie déjà différents types de soie. Le choix du Momme peut effectivement dépendre du type de produit, de la sensation recherchée et de l’usage que l’on souhaite en faire.

Votre fidélité et votre confiance nous font vraiment plaisir. Merci d’avoir pris le temps de partager votre expérience sur Trustpilot et de recommander SILKSILKY à d’autres amateurs de soie. ✨

Nous espérons continuer à vous accompagner avec de belles pièces en soie qui vous apporteront toujours autant de douceur et de confort.

Avec toute notre gratitude,
L’équipe du service client SILKSILKY

Réponse de SILKSILKY

30 août 2026

Dear Customer,

We are very sorry to hear that the underwear did not fit as expected and that the sizing did not meet your expectations. We completely understand how disappointing and frustrating this must have been, especially when you found that the item did not correspond to your expectations based on our size chart.

Regarding your concern about the return or exchange, our current Return Policy states that underwear is classified as a Non-Returnable & Non-Exchangeable Item. This policy is in place because underwear is a close-to-skin garment, and we have to maintain strict hygiene and safety standards for all our customers.

That said, we truly value every customer's shopping experience, and we never want you to feel that your concerns have been dismissed simply because of our standard policy. We are especially sorry that your experience with SILKSILKY has left you feeling dissatisfied.

We would very much like the opportunity to look into your specific situation and see what we can do to help. We have sent you an email so that we can discuss the details privately and explore a suitable solution with you.

Please kindly check your inbox, and if you cannot find our email, feel free to contact our customer service team directly at services@silksilky.com. We will do our best to assist you and make this experience better.

Thank you for bringing this matter to our attention, and once again, we sincerely apologize for the disappointment caused.

Kind regards,
SILKSILKY Customer Service Team

Réponse de SILKSILKY

27 août 2026

Dear Claudine,

Thank you so much for your wonderful feedback! We're delighted to hear that you're very satisfied with your beautiful, high-quality scarf.

We're also pleased that you appreciated the careful packaging and the protection provided by the tissue paper. We truly appreciate your support and hope you continue to enjoy your SILKSILKY scarf!

Best regards,
SILKSILKY Team

Réponse de SILKSILKY

26 août 2026

Dear Marisa,

Thank you so much for your kind feedback! We're delighted to hear that you're pleased with the excellent quality of our silk and that you find it easy to care for.

We truly appreciate your support and hope you continue to enjoy your SILKSILKY purchase!

Best regards,
SILKSILKY Team

Réponse de SILKSILKY

26 août 2026

Dear MarielleM,

Thank you so much for your wonderful feedback and for your continued trust in SILKSILKY! We're delighted to hear that you're consistently pleased with the beautiful quality, softness, and comfort of our products.

It's especially wonderful to know that this isn't your first order and that we've continued to meet your expectations. We're also glad you're happy with the value for money, careful packaging, and fast delivery.

We truly appreciate your loyalty and look forward to serving you again!

Best regards,
SILKSILKY Team

Réponse de SILKSILKY

26 août 2026

Dear AZOULAY,

Thank you so much for your kind feedback! We're delighted to hear that you find your SILKSILKY product beautiful and of good quality, and that your order arrived quickly.

We truly appreciate your support and choosing SILKSILKY!

Best regards,
SILKSILKY Team

Réponse de SILKSILKY

23 août 2026

Dear Maury,

We are truly sorry to hear about your disappointing experience with the condition of the T-shirts you received. We completely understand your frustration, especially after taking the time to provide us with photos and explanations, and we sincerely apologize that our previous communication did not provide you with a satisfactory solution.

Please rest assured that we have received the photos you kindly provided, and our team is carefully reviewing the situation. We will do our best to offer you a suitable and satisfactory solution as soon as possible.

At SILKSILKY, we always value our customers’ feedback and take every concern seriously. Your experience is very important to us, and we would appreciate the opportunity to make things right for you.

If you have any further questions or need any assistance, please feel free to contact our customer service team at services@silksilky.com. We will be happy to continue assisting you and ensure your issue is properly resolved.

Thank you for your patience and for giving us the opportunity to improve your experience.

Best regards,
SILKSILKY Customer Service

Réponse de SILKSILKY

21 août 2026

Dear Ines,

Thank you so much for your detailed feedback! We're delighted to hear that you appreciate the quality, design, and comfort of our products.

We're also glad that you're happy with the genuine silk fabric and that it holds up well when washed on a gentle machine cycle. We truly appreciate your support and recommendation!

Best regards,
SILKSILKY Team

Réponse de SILKSILKY

19 août 2026

Dear Marie,

Thank you so much for your continued support and for sharing your detailed feedback! We're delighted to hear that you're consistently happy with the quality, fast delivery, and excellent order tracking.

We're sorry that the khaki color of your latest purchase did not match your expectations. We understand that color can be especially important when choosing clothing, and we truly appreciate you pointing this out. We'll share your feedback with our team as we continue working to improve the accuracy of our product colors.

We're glad you were still able to keep and enjoy the items by pairing them with other colors. Thank you again for your trust in SILKSILKY!

Best regards,
SILKSILKY Team

Réponse de SILKSILKY

19 août 2026

Dear JEAN,

Thank you so much for your kind feedback and recommendation! We're delighted to hear that you were pleased with the fast delivery and the excellent quality of your purchase.

We truly appreciate your support and are grateful that you chose SILKSILKY!

Best regards,
SILKSILKY Team

Réponse de SILKSILKY

17 août 2026

Dear Laure,

Thank you so much for your lovely feedback! We're delighted to hear that you're very happy with your purchase and that you find your beautiful nightdress so comfortable to wear.

We truly appreciate your support and wish you a wonderful day!

Best regards,
SILKSILKY Team