SENSSE™  Avis 

Bought an led mask from boots, absolutely love the product however the protective eye patches were misplaced. I contacted customer service, and was told I could purchase them. Perfect, went to order the eye patches, but they dont ship to Ireland. Got in contact with customer service again, and was informed that I would need British or NI address to purchase the eye protectors, and that parts arent covered under warranty so I can't return it (I never mentioned returning it).
I am so disappointed in the customer service provided. Especially since I love the product.

For my birthday, I got a “sensse pro”
Mask.
I was over the moon, it’s made a massive difference to my skin, and, so easy to use. I can still potter as I’m not “plugged in”
Unfortunately, I lost one of the eyes pieces that protect the eyes.
I contacted ‘Sensse’ , customer service (Danielle) was fantastic, without any problems, and, within 24hrs, a new set of eye protectors were sent, with tracking, at no extra cost. A very happy customer. Thank you ‘Sensse’ Anjila :-)

I mislaid the charging cable to my Sensse facial cleansing tool and e mailed the company to find out if I could purchase a new cable. I received a reply very quickly to be informed that they were sending a replacement cable out. Customer service as excellent as this is rare nowadays so just a grateful thank you to the company.

I have a hard shell mask from another company which cost me much more than this one, it's uncomfortable, leaves marks & I can only use it laying down due to the weight.

This one from Sensse is amazing!! Soft, soo comfortable to wear, it's light weight so I can use it sitting up, walking around and my skin looks & feels great after use. It's also wireless and don't need to be connected to the mains due to a rechargeable battery! I'm so glad I purchased it!

Charging problem
Thanks for help with charging will give it a go after my return from holiday thanks for help

I was given a Sensse LED mask Christmas 2025 - the control unit now no longer lights up when the power button pressed - obviously now over 12 months old so out of warranty. Loved using it but won’t replace with a Sensse brand if they only last a year.

I bought a Sensse LED SkinLift Face and Neck Toner Device from Boots. After a couple of months, part of the item went faulty (it still lit up, but there wasnt the buzzing/vibrating part working). I sent their customer service a video/email and also the proof of order from Boots, plus the despatch note from when it was delivered. Danielle responded almost immediately, arranged (at no cost to me) for the item to be returned to them and tested. I was kept up to date all the way through, and they confirmed a replacement would be sent. I use the item every other day and I can certainly see a difference in the quality of my skin.
If you are buying one, just make sure you keep all the receipts so you have it all to hand if you have an issue. Great customer service. Thanks so much.

Bought a neck LED mask for my mum and it broke instantly.
They haven't helped or supplied a refund, and I'm still stuck with a broken LED neck mask for my mum :|. There are better companies out there.

⭐️⭐️⭐️⭐️⭐️
I’ve been using my 8 Light Elite LED mask from Sensse Beauty for about two weeks now, and I’m so glad I chose this one! I didn’t want a stiff, plastic mask, so after lots of research I went for the soft silicone version from this company, it’s so comfortable to wear. It sits perfectly across my face without feeling heavy or awkward. I’ve been alternating between the anti-aging and rejuvenating settings, and my skin already looks visibly improved! What a fantastic mask… definitely worth it!

I bought an LED mask from Sensse a year and a half ago and it completely stopped working. At first, I thought it was the charger, so I even wasted money buying another one from them. Later I found out it was the mask itself that was faulty.

When I contacted their customer service, all they did was hide behind the excuse that I “didn’t register for the warranty.” Nobody ever told me I had to do that in the first place. That’s just their way of avoiding responsibility.

This company is a total scam. They sell overpriced products that break down far too quickly and then refuse to stand by them. Avoid Sensse at all costs — they don’t care about their customers, only about taking your money.

I contacted the company to ask for advice on best product for my specific skin need. The company replied within 24 hours. I have now purchased my first product which is the LED neck mask which I have opened this morning. Packaging lovely, product is great quality and easy to follow instructions. I have trialed it on red for 5 mins on neck and it is very comfortable and I am super excited to see what results this continues to make. It has mentally made me feel more positive about myself and I feel glowing after just one use. I will be purchasing the firmify and face mask next payday :)

Superb customer service. After ordering a Sensse item from Boots online, and not receiving it, Boots customer services were appalling. The item had not been delivered and after trying unsuccessfully to contact Boots, I resorted to contacting Sensse to see if they could help. Within a matter of hours, my enquiry had been dealt with and sorted in a speedy and efficient way. (Turns out that Evri had delivered my parcel and left it in the front garden behind a plant pot a week earlier and failed to let me know!). Danielle in customer service sent me the delivery photo and asked me to check around my property and I found it. Had she not, the parcel would have been left there forever! Thank you, Danielle, for your super quick sorting of this matter. Would highly recommend if this is the level of customer service you receive. 😊

Mask strap are missing and 8 emailed the company and no reply. Been waiting for months!
Masks led doesn't light up.
Rubbish led face mask and terrible customer service
Don't waste your money

The battery life is very poor. I use the automatic programme, which runs for 15 minutes. After charging the controller until all the lights are lit, I attach it to the cable on the mask. I never leave the cable plugged in on charge. I’ve read that I’m supposed to get eight uses but I only get three if I’m lucky.

I contacted the company and they sent a new controller very quickly. Great customer service and now my mask is charged and ready to go!

I now have three products the elite face mask, the neck mask and the firmify.

All products are top quality and produce good results.

The customer service from this company has been outstanding. They have answered any queries I had so quickly and supplied me with a missing part immediately.

Highly recommend 😊

I’ve been using the Sensse Elite LED Face Mask for just over a month, and it's been brilliant. From the first week, my skin looked noticeably calmer and even-toned—and now, after four weeks, I feel like I’ve turned back time! The fine lines around my eyes are softened and my skin feels firmer, very pleased

Fading Sun Damage and Dark Spots

I’ve spent way too many summers in the sun, and now I’m dealing with sunspots and hyperpigmentation. The Amber LED light in the SENSSE Professional LED Face Mask has been instrumental in addressing these issues. It’s specifically designed to help with sun damage, and after consistent use, I’ve noticed a significant reduction in dark spots. My skin tone is more even, and the mask has helped fade some of the discoloration I’ve struggled with for years. If you’re dealing with sunspots or uneven pigmentation, this mask is a powerful tool.

Very misleading and useless product.

Studies show to be effective at all a mask needs to have a irradiance level of a minimum 30 mw/cm2 the level of red light on this mask is 6.826mw/cm2!

Instead of stating this the company tries to mislead you by telling you the total of all light colours added together! This product will do absolutely nothing and I am gutted I realised this after spending my money.

There is loads of masks on the market which operate a radiance of 30mw/cm2 please shop around.

Additionally this company did try to get this review deleted, thankfully I still have all of my order details so they’ve failed to do so.

I bought the SENSSE LED face mask and used it consistently for 10 months. I do believe it works but the changes are small, slow and gradual so you have to be patient and realistic in your expectations. Just before the 1 year mark a few of the lights stopped working and when I contacted SENSSE I was very impressed with the professionalism of their customer service team who sent me a replacement mask. For this reason I would definitely recommend this brand if you want to try an LED mask as it is good value for money and a reliable brand with good customer service/warranty

The best LED mask ever - after 4 weeks my skin is glowing xx