NineLife Norway Avis 

77
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy navigation on the site, fair prices, quick and simple checkout. Fairly decent delivery time despite being on the other side of the world.

Noté 5 sur 5 étoiles

Fornøyd🤩 Jeg er fornøyd med varen som ble sendt fra dere. Det tok en stund før det kom frem til Norge, men det må man bare regne med🤩 Oversikten på produkter var bra og fin oppfølging med mail i... Voir plus

Noté 1 sur 5 étoiles

The Worst place EVER to shop from and a frustrating customer service service with days before replying and a standard answer that iten has not yet been processed after several days. On Amazon they sh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Happy with the products, which are the best tested in the last 10 years. Nothing better like them in the European market. Tested similar products from France, Belgium, Norway, but nothing such good h... Voir plus

3,9

Bien

TrustScore 4 sur 5

77 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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3,9

Tous les avis

(77)

24 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Misleading Norwegian website selling medicines that cannot legally be imported into Norway

The website uses a Norwegian ".no" domain and presents itself as “NineLife Norway”, which gave me the clear impression that I was purchasing from a Norwegian retailer and that all the suplements listed would be natually allowed in Norway. Only after placing my order did I discover that NineLife actually ships the goods from abroad.

I also found out that the product I purchased is classified as a prescription-only medicine in Norway. Furthermore, Norwegian regulations do not allow medicinal products to be imported by post from abroad, meaning that the product may be stopped by Norwegian customs.

I find it extremely misleading that a website specifically targeting Norwegian customers, using a .no domain and Norwegian branding, sells products to Norway that customers may not legally be able to receive, without making this sufficiently clear before purchase.

After discovering this, I immediately contacted NineLife and requested cancellation before the order was dispatched. Their own customer service had confirmed that the order had not yet been shipped. I am currently waiting for confirmation of the cancellation and a full refund.

I will update this review depending on how the company handles the cancellation and refund.

Update: After several emails, the company initially tried to offer me a voucher instead of a refund. They eventually offered a 100% refund to my original payment method. I accepted that option and I got a full refund on my order.

25 août 2026
Avis spontané
Logo de NineLife Norway

Réponse de NineLife Norway

Hi Dalila,

We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NineLife

Noté 1 sur 5 étoiles

The Worst place EVER to shop from and a…

The Worst place EVER to shop from and a frustrating customer service service with days before replying and a standard answer that iten has not yet been processed after several days. On Amazon they ship same day and sime items even same day delivery. Here I am 100% sure they are a third party and have NO goods in house and buy it from others and sell it on with profit. And yes even using DHL it takes 7-10 days before it is shipped another up to 14 days for parcel to arrive according to DHL customer service. STAY clear from this nightmare of a online company you save yourself ALOT of grief - Roy Selis NORWAY 🇳🇴

13 juillet 2026
Avis spontané
Logo de NineLife Norway

Réponse de NineLife Norway

Hi Roy,

We're truly sorry for the delay with your order and the inconvenience this has caused. We are carefully reviewing the situation and will keep you updated as soon as we have more information.

I have also sent an email to your registered email ID, and I kindly request that you continue corresponding with me over the same thread so we can resolve this seamlessly. We sincerely hope you will give us another chance to serve you better in the future.

Thank you for your patience and understanding.

Regards
NineLife

Noté 1 sur 5 étoiles

Scam-oppførsel

Scam'ete oppførsel, dårlig infoflyt og ekstremt lang behandlingstid. Etter 10 dager fikk jeg beskjed om at varen ikke var på lager likevel. Nettbutikken utgir seg for å være norsk, men det er den altså ikke. Styr unna

19 mai 2026
Avis spontané
Logo de NineLife Norway

Réponse de NineLife Norway

Hei Øyvind,

Vi beklager virkelig ulempen du har opplevd. Vi forstår at du ikke er fornøyd med tjenesten som er gitt, og vi forsikrer deg om at vi vil undersøke saken grundig og ta nødvendige korrigerende tiltak.

Jeg har sendt en e-post til din registrerte e-postadresse, og jeg vil be deg om å kommunisere med meg på samme e-posttråd. Vi håper at du vil gi oss en ny sjanse i nær fremtid.

Takk for din forståelse og tålmodighet.

Vennlig hilsen
NineLife

Noté 5 sur 5 étoiles

Safe delivery and good service

Everything I have ordered so far has arrived successfully. Waiting for a bigger bulk order at the moment, so hopefully that goes well too. I am happy with the customer service.

19 mars 2026
Avis spontané
Noté 3 sur 5 étoiles

Good ordering but frustrating delivery

The ordering process on line was very good,however concerning the delivery, it was not! It was not made clear that the product was coming from the US and so took a long time with vague updates. It was therefore very frustrating.

9 mars 2026
Avis spontané
Logo de NineLife Norway

Réponse de NineLife Norway

Hi Kate,

We apologize for the delay in your order delivery. We are committed to improving our shipping process.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Noté 1 sur 5 étoiles

Ikke i VOEC-registeret

Nettside som ikke er i VOEC-registeret. Varene er sendt fra utlandet og måtte fortolles og betales for mva. og tollgebyr.

25 février 2026
Avis spontané
Logo de NineLife Norway

Réponse de NineLife Norway

Kjære kunde,

Tusen takk for at du deler din tilbakemelding. Vi setter stor pris på at du tar deg tid til å informere oss om dine bekymringer.

Per nå har vi dessverre ikke klart å finne noen bestilling basert på informasjonen du har delt. For å kunne hjelpe deg videre og undersøke saken nærmere, ber vi deg vennligst om å dele ditt ordrenummer med oss. Når vi mottar dette, vil vi kunne gjennomgå detaljene og gi deg riktig oppfølging.

Vi verdsetter din tilbakemelding og ser frem til å løse dette for deg.

Med vennlig hilsen,
NineLife

Noté 5 sur 5 étoiles

Best lipstick in Europe

Happy with the products, which are the best tested in the last 10 years. Nothing better like them in the European market. Tested similar products from France, Belgium, Norway, but nothing such good healing.
I use them since ten years before.

23 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Lang leveringstid, toll og avgifter

Mye lengre leveringstid enn de lovet når jeg bestilte, pluss at det tilkom toll og håndteringsgebyr fra posten i tillegg som jeg måtte betale til posten før jeg kunne hente pakken.

20 janvier 2026
Avis spontané
Logo de NineLife Norway

Réponse de NineLife Norway

Hei Roger,

Vi beklager ulempene som forsinkelsen i bestillingen og uventede tollgebyrer har forårsaket. Vennligst vær trygg på at vi grundig gjennomgår saken og implementerer korrigerende tiltak for å forhindre slike problemer i fremtiden.

Jeg har sendt en e-post til din registrerte e-postadresse og ber vennligst om at vi fortsetter vår kommunikasjon via samme tråd for en smidig løsning.

Vi setter stor pris på din tålmodighet og forståelse i denne perioden og håper å få muligheten til å betjene deg bedre i fremtiden.

Takk for din forståelse.

Vennlig hilsen
NineLife

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