Next Avis 

3 times I placed an order with them....how can a business be so disorganized....do not buy from them...you will just waste your time

Do not buy sofas from Next. I chose the relaxed sit as I like to lay rather than sit on my sofa. Big mistake! The seat cushions are filled with loose bits of foam making them lumpy and uncomfortable. I always felt like I was laying at an angle and about to fall off. It also makes the material very creased after only a few days use making them look unsightly as well as uncomfortable. Next sent their so called independent assessor who declared them as having no manufacturing fault. His advice was to put the seat cushions on the floor and jump up and down on them. If you are looking for a daily workout then maybe these seat cushions are the ones for you. The assessor is not independent as he is earning big bucks declaring all Next sofas as sound. You can tell from all the other reviews that this is not the case.

I couldnt live with the relaxed sit so I had to pay Next over £200 for the Firmer sit seats. They are better but still not ideal. At least I dont now feel like I'm going to topple off onto the floor.

Avoid Next sofas at all costs!

Jag är väldigt nöjd med deras kund bemötande. Beställde ett par skor som på något sätt hade en fläck på sig. Kontaktade dem och fick pengarna tillbaka ❤️

Otroligt snabb leverans och produkten precis som förväntat!

Aldrig mer, sämsta kundservice

Det här var sista gången jag beställde från Next. Det är tyvärr inte första gången det händer – det är samma visa varje eviga gång, leveransen tar alltid en evighet. Den här gången beställde jag kläder till mina pojkars skolavslutning den 2 juni, och vi har fortfarande inte fått dem. Så otroligt trist och dåligt! Next är helt opålitliga när det gäller leveranstider, så beställ inte härifrån om du behöver dina varor till ett visst datum.
Man får räkna med minst 2 veckors leveranstid, vilket är helt oacceptabelt idag.
Ett tips är att köpa Next via Zalando istället – det är en aning dyrare, men där får man åtminstone sakerna i tid!

Första gången som jag beställde från Next och är jättenöjd. Bra kvalité på plaggen och super snabb leverans.

Terrible customer service, still waiting for a package customer service super useless.
Never again.

Beställde 5 bandå toppar, 3 linnen och en T-shirt på måndagen kl 15 och fick hem allting på onsdagen kl 17. Inget strul alls direkt leverans till dörren lika smidigt som vilket annat varumärke som helst. Inga klagomål alls. Samma kvalitet som Zara eller Hm. Väldigt nöjd med tanke på det recensioner som står här.

ERIN SOFA.
buttoned back.
Extremely poor quality, cushions inside main cushion look like folded duvet not even as good..
Complained and was told we are not dressing the sofa correctly? Meaning turning cushions etc…as recommend.
Followed all the pamphlet advice, only had sofa a few weeks.
Do not purchase from next..

Sagar på kundtjänst förklarade till mig hur välkomstrabatten fungerande när det inte var särskilt tydligt under vilka förhållanden som den kunde nyttjas.

Han löste mitt problem effektivt, kände mig väl bemött som kund också. :)

De lovade 20% rabatt på första beställningen för nya kunder, men jag fick aldrig nån rabattkod. Kundtjänst erbjöd mig 100 kr rabatt som kompensation, men ordern var på 2450 kr. Väldigt besviken.

Beställde ett par t-shirts och valde XS modellen hade också XS och passade hen perfekt men när jag provade den (när beställningen kom) så var den för stor och inte som det var på bilden. Köp inte där!

Stay clear from The Next Erin Sofa!!!! After 5 weeks of having this couch bearing in mind it is a couch that is in the spare room so isn't used daily it has dents where you sit, you can't get out of them. It hurts my back and legs sitting, how on earth this can be passed for a seat is beyond me. The engineer that came to look said it looks like what you put in beanbags ,small bits of foam. I was having to turn the cushions at least twice daily to use it but I've now given up. I will take this further if I don't get refunded. STAY CLEAR FROM THIS!!!!!

I ordered a belt online (on a Thursday)to collect from my Nottingham Victoria Centre store. I was told that it would be at the store on the Monday after 1pm, but to wait until the store informed me that it was ready for collection. By Friday I had heard nothing and I needed the belt by the following Sunday. I used the online chat service to be told that the store had lost the belt and I could reorder or get a refund. I chose a refund and put in a complaint. I was offered a £5.00 e-voucher to use at the store and this was considered a resolution. I will never use Next to order online again. Jean Hart

We purchased the Stamford Button Back Sofa at the start of November 2025. By the middle of December it felt like the support had gone as when we sat on the sofa we ended up nearly on the floor! Contacted Next in January (we had a newborn so it wasn’t high on our priority list) and they send a technician who said the cushions were faulty. He ordered more which were delivered to our home address at the end of Feb. We then had to contact next ourselves to get someone to come and replace the cushions as they are notoriously difficult to replace, we got an appointment over a month after the cushions were delivered! So we had the replacement cushions in our small kitchen for over a month! Cushions have been replaced and we were told we need to rotate them daily (?!?) to keep their shape, it’s been 3 weeks and they’re already loosing the shape and sagging again!
Extremely poor considering we paid over £1700 for this sofa. Do not buy it!!

Ordered a foot stool waited 9 weeks because of delays.. now they say they have to cancel order and have to wait for refund... customer service was not helpful at all...

I bought two sofas from next less than two years ago
I live alone and my sofas do not have hard use.
The sofa that I use the most is looking saggy and flat
I complained to next and they sent out a technician who pummelled the seat cushions and filled them with air. He said they will go flat again as soon as you sit in them due to the fact that next use cheap layered foam and not solid foam
I told the technician that I am 74 and have arthritis in my hands and wrists and I am unable to pummel the cushions as he had done
Next contacted me and said there was nothing wrong with my sofa cushions they just needed ‘conditioning’ ie pummelling
The cushions have gone flat again as the technician said they would
I would not buy a sofa from next again and I advise anyone thinking of buying one not to
I am very disappointed with the way my sofa looks and disappointed with the response from next.
I don’t think they give a damn

Catfish couch, looks nice then very quickly becomes a dishevelled uncomfortable mess. We unfortunately learnt our lesson and will never buy a couch from Next again. Over £1200 we paid for a couch from the Erin range 3 years ago after testing many in the Next shop near us. Seemed like a perfect fit for us, until the couch loses it's shape so so quickly you'll find yourself having to plump the couch everyday multiple times a day, or you'll feel like you're just sitting on the frame of the couch. We have had the couch 3 years, and very quickly it lost shape, despite taking good care of the couch. And it also looks like crap now.

We contacted Next who weren't interested in rectifying this so had to pay out another £300 to a private company to create new filling for the inside of the couch. The guy from this company we hired said it's some of the worst inside filling for a couch he has seen and the couch itself is poorly made. He said the filling for the couch provided by Next is made of spare second hand parts of foam that they shred up wrapped in a lose netting, so that explains it all really.

Purchased large and extra large Erin relaxed sofas. After calling the customer service team they did say they had a lot of complaints about the cushions losing shape. They advised they would send out someone from the Furniture care team. An Irish man told us that the cushions are “notoriously sh**” and after he fluffed the cushions up he took photos and reported back there was no manufacturing problem. It was a case of “dressing”. I asked if part of the daily ritual would be to fluff up the cushion lbs twice a day after use why was this not part of the advice given when purchased. They said it is on the care labels. Do not purchase!!!!