Mobilize Fs Avis 

⭐ If zero stars were an option, I would give zero.

Absolutely appalling customer service from Mobilize Financial Services.

I raised a formal complaint and have been met with ignored emails, disconnected calls, automated responses that failed to address my actual complaint and a complete lack of ownership.

I have repeatedly provided the information needed to identify my finance agreement, yet I have still had to chase and explain the situation over and over again. The lack of communication between departments has been astonishing.

A finance company should be judged by how it treats customers when something goes wrong. Mobilize has failed miserably.

I have now lost confidence in their ability to resolve the matter and am escalating my complaint to the Financial Ombudsman Service.

If you are considering financing a vehicle through Mobilize, think very carefully. My experience has been nothing short of disgraceful.

My experience with Nissan Financial Services / Mobilize has been disgraceful. Months after returning my car, they demanded me to pay hundreds of pounds with no prior invoice, explanation or evidence.

Trying to challenge it is an absolute nightmare. Nissan sends you to Mobilize, Mobilize sends you elsewhere, and the contact details they provide don't even work. The phone system doesn't take calls; it just asks you to leave a voicemail!!

The whole process is deliberately designed to make it difficult for customers to challenge false charges as a way of extracting as much additional money from customers as possible.

Extremely poor transparency, accountability and customer service. I'm surprised that anyone could give more than one star, which is already way too much but unfortunately the minimum possible on Trustpilot.

NEVER use this company. I have been chasing up my car renewal since April. It is now nearly September. They constantly claim to have not received your documents, then another email weeks later will confirm they have and it’s being processed, then fast forward a month and you’re then told they haven’t received the documents. It’s been one lie after another. I’ve lost track of the amount of emails and calls I’ve made. I would give zero stars if I could. I have never in my life dealt with such an awful company.

Probably the worst company I have ever dealt with , And will never buy another renault as they are owned by the Renault organisation.
Do not deal with this abysmal company as they continually waste your time .

Terrible customer service at every step of the way.

They picked my car up at the end of the finance agreement and made claims that things were included with the car that was just not true

They make claims and then get you to prove they are untrue

They go 6 weeks without contact and then send threatening letters

When making a payment at the end of the agreement, the phone operator was asking me if I had paid all my other bills and whether this money was coming from savings, it's none of your business

**1 Stern**

Der Vorgang läuft bei Mobilize Financial Services inzwischen **nachweislich seit dem 26.06.2026**.

Die angeforderten Unterlagen – unter anderem Drittnutzererklärung und Ausweisdokumente – wurden vollständig übermittelt. Trotzdem erhalte ich weder eine belastbare Rückmeldung noch eine nachvollziehbare Bearbeitung.

Die Folge: Ein Termin bei der Zulassungsstelle konnte erneut nicht wie vorgesehen durchgeführt werden.

Telefonisch ist der Kundenservice praktisch nicht erreichbar. Am 19.08.2026 hing ich **über 50 Minuten in der Warteschleife**, ohne einen Mitarbeiter zu erreichen.

Inzwischen musste ich schriftlich eine Frist zur Bearbeitung setzen. Sollte weiterhin keine Reaktion erfolgen, bleibt nur noch die formelle Eskalation.

Für ein Finanzdienstleistungsunternehmen ist diese Erreichbarkeit und Bearbeitungsdauer aus meiner Sicht nicht akzeptabel.

Avoid like the plague.

Until it was time to return the car, i have zero correspondence with them but when it was time.... hold on to your hats

Genuinely no word of a lie, I have never had worse customer service anywhere in this world!

1st think i knew i had a letter through the post threating me to pay the remaining 7k withing 48 hours. I returned my car in Feb and was stung for damage which didnt meet the BVRLA standards. This damage was present on taking the car, but every single customer service agent i spoke, literally didn't understand any policy or ways of working .

This went on for month, over 20 phone calls to discuss the same content. 1 tip, make sure you ask for the recorded calls from these jokers!!

I returned my car in Feb and it has only finally been resolved today 18th august which has been affecting my credit rating along the way!

Only shining light was a gentleman called Scott Parker who i wish i had spoken to on the 1st call. he understood and resolved it. Mobilize needs this man to train the other 20 plus rude , not interested colleagues i spoke with!

How they are still allowed to trade is beyond belief!

Shocking company. My wife had to finance a car with this company, initially all went well but once we got to final payment its all gone t#ts up.

My wife completed the forms to say she wanted to refinance the final payment, They sent a letter saying they acknowledge the receipt of this action and will be back in touch in a few days. Heard nothing and now all of a sudden we are getting letters and phone calls saying we owe the final demand as one final payment which we dont have thats why she wanted to refinance the car AVOID THESE IDIOTS AT ALL COSTS!!!

Avoid this company
The customer service is utterly appalling. Mixed messages when my car was due to go back. Misleading information given. Then I needed to discuss payment of final charges. I disagreed with the inspection report so didnt sign. The inspector told me someone would ring me to discuss, never did. I just got the bill in the post. Tried calling numerous times 31st in the que and you press for a call back & never receive one. Emails have gone unanswered, bar one where there said they couldn't deal with my email because my email address didnt match their records, I HAVE ONE EMAIL ADDRESS! In the end I paid the charges because of the stress dealing with this company.
Absolutely shocking. Avoid. Avoid. Avoid.

Appalling - over the past 3 weeks I have called and left 4 voice messages and also sent 2 emails and not received any response. Called head office who said they would forward a message for someone to call but again still no call. Trying to discuss the charges applied to the final inspection but its proving impossible. Quick enough to send letters chasing but not willing to call and discuss and will therefore not be paying until they do

Grim. Every customer service communication ranged from between grumpy and aggressive. General attitude is that they are doing you a favour, and therefore you should do as they say. 2 months after my final payment they hadn't concluded the paperwork and consequently wrecked planned finance agreement on new car. Plenty of better finance companies around. If there are any much worse I'd be surprised.

Shockingly poor service. Never sent me any indication of when my initial payment was to be deducted- then sent me an arrears notice. Upon receipt I immediately contacted them by phone- I was advised that I could set up payment options (and also change the direct debit date) by using the online portal and that the initial payment could be paid directly to avoid it affecting my credit. Did all that and thought it was all done. A week later they take out another payment (unauthorised and without notice- putting me well over my overdraft limit), When i rang up to try and sort it out I got an incredibly rude S.African lady who had no interest in helping me and who proceeded to tell me that I had changed the debit dates/ made payment BEFORE I rang them previously (when I didn't even know there was an issue) and that I was therefore solely responsible. She even started reading out the times that I supposedly rang (hours after the actual time I have recorded on my phone) in an attempt to say that they had nothing to do with it. Whenever I tried to interject- I was told that I was interrupting. I'm going to try and resolve through my bank but it's not hopeful. While I am sure that this is 'teething' troubles that can occur when starting a new account- I'm really appalled at the lack of customer service here.

They had my info to return my car 7 days and still can’t let me know when they will come and take my car all they say this can take 4 weeks .. this absolutely terrible service…. Why are Nissan use this service
They are costing me money and they don’t care
Does anyone know who to complain to ?

Honestly have had the worst experience I have ever had with any company. Ignore emails, ignore phone calls. Gaslight and lie about not receiving documents when you have proof that that have. 5 months I have been messed about with after they accuse of not receiving transfer documents, causing me stress by chasing payments that I am no longer responsible for - have proof of conversation with new owner that they have also completed forms as required. Will be taking legal action against them, avoid at all costs. Liars and gaslighters. Not even worth the one star.

This is an incredibly difficult company to deal with. Their customer service staff have absolutely no idea what customer services is about and are about as warm as an Iceberg. They have no idea how to deal with customers.

It is extremely difficult to contact them by telephone waiting for over an hour on a regular basis.

If I could give less than 1* I would! Had a car via PCP through them. I did an early voluntary termination what is now over 3 months ago. I got a snotty letter in the post at the end of June saying I MUST pay the final amount owed within 2 weeks even though I'd signed the inspection form to dispute it and had no other correspondence from them. I've been trying to call and email for months with no response to the emails and the phone either cuts you off or asks you to leave a voicemail - to which no one then calls you back! I have now wrote a formal complaints letter mid-June - still no response. Absolutely disgusting service. It says on the letter if you need to discuss to contact them yet you can't speak to them!

Awful. Take ages to respond. Had to go through the complaints process just to get someone to tell me why there was an extra charge on my account. Took about 2 months to get an answer in the end - absolutely ridiculous.

Initially having problems with my Mobilize lease vehicle of a serious administration error.On seeing the organisation star rating on Trustpilot was a surprise and disappointment in reading, this company had not come up to the mark for most of its customers.
With this in mind did not hold up much hope for a speedy resolution with initial thoughts understandably of anger and despair.
This appeared a business who did not care and placed profit before the customer.
However it must be said and to give credit where credits due.
My recent Personal experience with Mobilize. They must be thanked for their professionalism, patience, and having a “people-first” attitude, to the issues raised and one which they resolved quickly and effectively.
It is said Great customer service starts at the moment you are in need of their support and from my experience of Mobilize on this occasion certainly was the case and this hopefully has given an added confidence towards Car Leasing needs for the future.

🚨 Consumer Alert: Renault Zoe battery hire agreements are failing customers at end‑of‑life.

I’m currently stuck in a rolling battery hire contract on a Renault Zoe; the battery is at 84% health, but the charging block is effectively end‑of‑life. Despite this, Renault/RCI continue to charge monthly fees.

Renault promotes a “free take‑back recycling scheme”, yet customers are expected to pay for the return logistics — contradicting the advertised message.

When I asked Renault what happens at end‑of‑life, I was told: “Well, at least now we know electric vehicles only last ten years.”

This raises serious concerns about:

* EV longevity claims
* Transparency in battery‑hire agreements
* Consumer protection
* Renault’s end‑of‑life processes

Multiple Zoe vehicles are currently sitting at dealerships with the same issue, and Renault staff have stated they don’t know the correct procedure.

This is a significant consumer‑rights issue that needs industry attention.

Very poor communication with the company almost 8 weeks after our car was collected we finally got a letter regarding how much we owed! We had never been given a copy of the inspection report and they were virtually impossible to contact over the phone. I would avoid at all costs