Hospitable Avis 

I’m a new short term rental owner with only a couple of properties, but with plans to grow. I looked at different solutions, and I also tried Guesty Lite, but I found Hospitable to be a more complete solution, and their customer support is great. They are a smaller company that takes feedback seriously, and they have been great at integrating AI tools like Claude & Claude code, and it’s easy to interact with their product and management teams during biweekly Townhalls.

I couldn’t run our business without hospitable. The lock and AI features save us so much time and from things going wrong. Support team is always so patient and helpful too

I've had an excellent experience using Hospitable to manage my Airbnb and VRBO listings. It has made hosting significantly more efficient by automating many of the day-to-day tasks that used to take a lot of time.

The automated guest messaging is reliable and professional, helping me maintain quick communication with guests while saving hours each week. The calendar synchronization between Airbnb and VRBO has been seamless, giving me confidence that my availability is always accurate and helping prevent double bookings.

I also appreciate how intuitive and easy the platform is to use. Setting up automations was straightforward, and the dashboard makes it simple to manage multiple properties from one place. The software has helped streamline my operations, improve my response times, and create a better overall guest experience.

Hospitable allows me to manage 3 places with so many customizable guest messages, that it takes me minutes a week. Organizing cleaner tasks is flawless. Keeping owners updated is easy.

But AI messaging and per property knowledge base is a game changer.

Customer service is exceptional.

Easy to use software with great customer support via AI chat Smarty. Really streamlines hosting and makes my
Job very easy. Would recommend to anyone!

I love Hospitable. It simply makes my life easier. I use it to manage a few STRs while I work a full time job. The platform is stable and the customer service is great.

We've used Hospitable since 2024 to run our short-term rental, and it has become core infrastructure for our operation. The AI-assisted messaging is the standout feature. It drafts responses using our own language and past guest interactions, so replies sound like us rather than generic. It also handles the bulk of repetitive guest questions, pets, parking, laundry, WiFi, freeing up significant time each week.

Integration across Airbnb and VRBO is clean and reliable, with calendar, booking, and messaging data syncing automatically. Cleaner coordination through the platform has also removed a layer of manual scheduling we used to handle separately over text and calls.

The one area with room to grow is dynamic pricing. It currently lists below market rate compared to area comps, so we still run a separate pricing tool alongside it. The AI drafts also need review before sending, since accuracy is strong but not yet perfect. Neither issue affects our overall satisfaction. Hospitable has given us the operational fluency to run our rental with the responsiveness of a larger operation, and we recommend it regularly to other hosts getting started.

Our holiday started with a major disappointment and only got worse.

We booked and paid in full for a holiday house for up to eight people more than six months before our arrival. Just before our trip, our booking was cancelled, leaving us with no real choice but to accept a replacement: a very old, worn basement apartment that was nowhere near the standard of what we had originally booked.

The apartment itself is outdated and poorly maintained. The TV has never worked, but we decided not to complain about that. We came on holiday, not to watch television.

However, what is completely unacceptable is that there has been no internet connection for the first five days of our stay. In today's world, reliable internet is a basic service, not an optional extra. We have repeatedly contacted the responsible staff every single day since our arrival, but nothing was done to resolve the problem.

As a direct result of their failure to provide the advertised service, we have already spent more than €150 on mobile data just to stay connected.

The most disappointing part is that nothing happened until we informed them that we were considering sharing our experience on social media and review platforms such as Trustpilot. Only then did someone finally come to inspect the internet connection, just to say that he will have to come back next day to solve the problem. It should never take the threat of a public review before a company starts taking its customers seriously.

The people staying in the apartment above us have experienced exactly the same internet problem, which clearly shows that this is not an isolated issue or something caused by us.

Everyone can make mistakes, and technical problems can happen. What separates a good company from a bad one is how those problems are handled. Unfortunately, this company has shown very poor communication, little sense of responsibility, and no urgency in resolving an issue that should have been treated as a priority from day one.

We understand that older accommodation may have imperfections, but cancelling a booking at the last minute, providing significantly inferior accommodation, and then leaving guests without internet for five days while ignoring repeated requests is simply unacceptable.

Based on our experience, we cannot recommend this company and would strongly advise future guests to think carefully before booking.

I'm using hospitable for a few years now, i'm even paying for the priority support. But the last few weeks the support is not what it used to be, they tell me to answer in 24h hours through whatsapp but they ignore me, close the ticket abruptly without explaination. This has made me decide to switch providors because I cannot build on what i can't trust.

This is the worst channel manager ever. I spent 4 hours setting it up during a long flight. That includes bank account, listing information, verifying ID with drivers license. The program makes false listings, screws up the calendar and is absolute horrible. The AI support is a little helpful, but the hard issues it does not help. By the way, I work with software and only setting up one property. Do not use or believe this is a good program. Trust the bad app reviews and other sites. And yes, I was setting it up with my laptop.

The product is good and the team are really lovely when you speak to them but when you need help it often takes several days to get a satisfactory reply which just isn't acceptable when you're dealing with business critical issues.

Amazing company! It's one of the few companies I've come across that truly cares about their clients, is honest, trustworthy. I feel fortunate to be a client of theirs. Yes, that's crazy that I'm feeling forturnate but that's how much they care about creating a product and making it the best.

Great company and great CEO. I love the town halls every two weeks. Very few companies do this, and I appreciate that they take the time to hear our concerns and questions.

I love Hospitable and as a host I cannot recommend it enough. The customer service is top notch and it feels like they're on my team. The app has so much to offer and makes my job 100x easier.

The onboarding experience was great. Truly enjoying the application and automation!

I paid extra for the training and gets my account up and running and I couldn't imagine being able to figure it all out myself. Even with those sessions now finished every week I need help with something or a question arises. Currently I am really disappointed in their customer service. Twice now I had an issue and a real human didn't reply back via email until two weeks later!?! They should be able to assist customers in a reasonable time frame.

I truly love hospitable and especially love the automatic responses to our guests. This helps free up my time so much.

Have you ever used a product and couldn't wait to tell everybody how much you loved it? For me, it's been Hospitable! They had made my life so much easier as a host with all of their integrations. I remember the days of manually sending door codes and messages. Those days have been gone ever since I made the switch to Hospitable. I'm so thankful I found them years ago to manage my property.

I've used Hospitable for years! I upgraded from Host to Professional after attending a Las Vegas Hospitable Master Class, and it's one of the best tools I've invested in for my short-term rental business. It saves me hours with automated messaging, cleaner coordination, and seamless guest communication. Their support team is responsive and incredibly helpful. I trust Hospitable so much that I recommend it in my STR Start-Up Guide, The Perfect Hostess, because I only share tools I personally use and love.

Hospitable makes my STR has hands-free as possible. The automated messaging, scheduling my cleaner with the turno integration and automatically changing my door lock codes saves me a ton of time and stress.