Retour compliqué et nous decourager au retour
Ma mere a voulu commander de chez simons mais le site la rediriger vers le site lightinthebox et elle ne le savait pas. Elle voulait retourné les vêtements car ca ne faisait pas et cetait compliqué et surtout que le retour semblait coûter 70$. Generalement cest gratuit.
Cest de la pure arnaque, n'achète pas la et encourager local au quebec.
Vêtement mauvaise qualité et retour compliqué tout pour nous decourager a faire des retour.
Réponse de LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service