J’essaye de valider mon compte sur leur…
J’essaye de valider mon compte sur leur site mais lors du processus sa me dit qu’il n’ont pas les documents MiCA et qu’ils ne peuvent pas accepter de nous client. C’est assez choquant pour une entreprise de ne pas avoir les document MICA. Faites attention Transak est en train d’opérer actuellement sans aucune réglementation, si il y a un soucis sur un de vos paiement vous ne pourrez pas obtenir de remboursement ATTENTION il n’auront pas le MiCA avant 5 mois donc pendant 5 mois ils pourrons vous voler l’argent…
Réponse de Transak
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify the situation.
We would like to reassure you that Transak remains committed to operating in compliance with all applicable regulatory requirements.
As part of the ongoing implementation of the MiCA framework in the European Union, we are currently completing our MiCA authorisation process. As a precautionary measure, we have temporarily paused new customer sign-ups within the EU while we finalize this process. Existing EU customers, as well as customers outside the EU, continue to be supported as usual.
We would also like to clarify that this temporary onboarding pause does not mean that Transak is operating without regulatory oversight or that customer funds are at risk. We take regulatory compliance and the security of our customers' funds very seriously.
If your concern relates to a specific order or account issue, please reply to this email with the relevant details, and we'll be happy to investigate and assist you further.
If our clarification helps address your concerns, we would greatly appreciate it if you would consider updating your Trustpilot review to reflect the information above.