Louise

This company have become relentless in their harassment of me. They message me most days asking me to complete an annual review. I completed this months ago, after which I received a message saying they needed to finalise some details. I have a screenshot of this. They do not respond to messages and continuously send out reminders. It is causing me huge anxiety (ironic that the reason that I used them was to avoid this) and I will be contacting the Financial Ombusman to make an official complaint.

Second bad experience. Hiking up my payments again. I'm unable to control this via the website and am not prepared to waste my time calling them. My account is in credit, this is the second price hike in a few months. At least save it until the winter months. I've cancelled my direct debit with them and will be changing energy supplier. I'm not happy with the control they exercise over direct debits at all. If I miss the email notifying me of the increase, it could have a negative affect on my bank account.

Excellent customer service from Bianca! Slight error in what we received and it was rectified very quickly. Quick response to email and then sending out correct items. Lots of companies could learn from SodaStream! Highly recommend!

Terrible service. My fridge freezer broke down last year and it was recommended that I took out monthly cover, with the assurance that, if the fault could not be repaired, I would be offered a replacement. My fridge freezer has stopped working 4 times since then, spoiling all the food. This time, I recognised the signs (bread defrosting) and arranged an appointment. They could come within 4 days. I suggested they send an engineer who knew how to top up the gas, which is the recurring problem, as each time they send an engineer, he diagnosed the problem, then I have to wait a week for a qualified engineer to attend. Anyway, I was waiting in this morning, receiving updates and I was the next visit due and they cancelled. No explanation and no new date offered.

I've now issued a formal complaint and will take it to the Financial Ombudsman if it's not resolved. Do not take cover out with D&G. It is stressful, laborious and nowhere near worth the money.

I've been with the RAC for years and had to call them out about a dozen times (both homestart and roadside). I just can't fault them. I think I've had a long wait one of those times, which was fine really, considering the work they do. I travel alone most of the time and have always felt extremely safe. Danny (2930) dropped me home then took my car back to the dealership I'd purchased it from for them to deal with (which is another story!) 😁 I can't recommend them highly enough!

Now trading under Little Echo Shop on Facebook, presumably because of sudden decline in being able to fulfil orders and negative reviews being left under this name.

Order placed 28th May. I had to constantly chase them until finally received partial delivery today (18th June) minus 4 items. It's so frustrating. They will not accept any responsibility at all or own their mistakes. They also acted extremely defensively and said I was being negative when I recommended, on their Facebook page, that people don't use them. They also delete negative comments from their Facebook page (I have screenshots). They appear to think that it's fine to take your money and that you shouldn't complain because they're a small company trying their best!

So I now have to try and get the rest of my order sent, or get a refund. Not hopeful.

I'll be hunting for another eco friendly, but reliable, company.