Be wary of American Style Fridge Freezer Installation from Currys
So on the 09th September 2023 I had a Hisense American style fridge freezer delivered, this developed a fault and it was replaced on the 23rd September 2023. The guys that delivered the appliance on the 23rd September was absolutely fantastic, and they advised that the crew that delivered the faulty appliance on the 9th September had not fitted that doors back on to the fridge freezer correctly and they hadn't reconnected the earth wire. So with the earth wire not being refitted it basically removed any protection if the product becomes faulty, which it was. The water and ice dispenser was constantly leaking water, and with the earth wire not being reconnected, me, my partner or children could of received an electric shock from touching the appliance, or the appliance could of caught fire as like I stated before it was leaking water. Now when you pay for an installation service you expect things to be done correctly, as on Currys website, for the installation they state they will ensure that all electrical connections are safe...
Really???? How can this happen, not to reconnect the earth wire, I'm more concerned about my children being put at risk when using the fridge freezer, or the fact that it could of started a fire in the house. Be wary when you purchase this service, and ask the guys when installing, have they reconnected the earth wire. I would not recommend purchasing this, but with American style fridge freezers it may be something that you have to because they may not get it into your house otherwise. Totally disgusted how lackadaisical attitude of the crew. Received a response from Currys within 6 hours of this review going live, asked.me to contact them via email, which I did, 4 days later still no response, joke of a company obviously they do not care about their customers safety and think more about the millions of pounds they are making!!! I will now have to take this further and also send this to the CEO of Currys. Further update, you get 2 calls from someone from Customer Services, leaving a voicemail saying that we have attempted to contact you, and that you have not answered the calls the claim is now closed. You phone the generic Currys number 03445611234 ask for the colleague that leaves you the message, as they don't leave their surname and the people that you speak to tell you that they can't transfer your call to him and that they will send a message through to him. How can you get back in contact with someone if there's no contact number or surname on the voicemail, not even a response via email. Yet another poor service from Currys, if I could give zero stars now I would do. I expect a phone call back or email within 24 hours discussing this complaint before I take it further
23 septembre 2023
Avis spontané