John Cambell

I bought a Rexel product about 5 years ago but during a house move a small but essential product was lost. I looked up the part number and ordered the part direct from Rexel. To my amazement I got a reply that the part was no longer made. Their advice was that I should buy a new piece of equipment. VERY USEFUL!
I later found out that a Rexel retailer was still selling the equipment even though it is technically semi-obsolete.
Frankly I find this kind of conduct is disgraceful and short sighted.

I recently experienced the worst customer "SERVICE" I could ever have imagined.
I have been a loyal customer of Braun for over 50 years, buying Braun products in preference to other manufacturers which were often cheaper.
When my Braun S7 razor needed a new head I bought (of course) an original Braun product in preference to an wquivalent product at a quarter of the price. I used the "old" head a little longer until it finally developed a fault. I replaced it. regretable the new head simply did not work. I am an engineer so I quickly recognised the holes in the head were smaller causing the problem. I suspect that they recognised the reduction would save money but it also results in defective product.
I wrote to Braun resulting in a barrage of emails asking simply stupid questions. In the end I informed the customer "SERVICE" the head was new but simply did not work and asked them to replace it. Instead I was told to find a Braun service centre and show it to them.
As I initially said, THE WORST SERVICE I HAVE EVER ENCOUNTERED. I will not buy Braun products again

Norton 360
It is not often that one comes across a case of a multi-billion-dollar company bullying a disabled senior citizen with a heart condition but this is a classic example of misuse of market power. I have spent many hours talking to Norton and suffered great stress each time. Is this really what American business is coming to? Anything to make a fast buck?
I purchased a licence for the antivirus software Norton 360 about two months ago.
I contacted support about another matter and the agent logged into my computer. Without warning she simply deleted my software and disconnected from my machine. I immediately contacted support again and was connected to a different agent. This agent also logged into my machine, told me she could do nothing and again disconnected the connection. I contacted support a third time and was connected to a third agent. He was able to reinstate the software and register it.
About two weeks ago a notice appeared on my screen that my licence had been revoked. I contacted support again and after quite a bit of discussion and investigation the agent was able to restore the licence again and added 20 days to the term as compensation.
A week ago the same notice appeared on my screen. Again I contacted support and was told that Norton had a dispute with the supplier who sold me the license so they cancelled my license. After some calm but intense discussion I was told that they would do nothing for me and that I should contact the seller. The seller has however gone out of business. All the agent agreed to do was “escalate” the case. A week later I had still heard nothing so I contacted support again and was told that because the case had been escalated, they could do nothing for me.
I bought this software on the open market at the market price from what appeared to be a reputable seller in an arms-length transaction. Norton cancelled my licence because they have a disagreement with this seller which I can do nothing about.

This review is about the FOS web site. I am 72 years old so where difficult, complicated things are concerned I do need to take it one step at a time. Making a complaint is a stressful matter so the ease and simplicity with which the web site gathered the information they needed did a lot to relieve the stress I felt. Thank you FOS!

we booked an internal flight so we could attend an important birthday. shortly after we had booked AND PAID we received a mail telling us the tickets were cancelled. We phoned their customer service and were able to rebook for a flight which arrived on the day of the party. Guess what - correct they cancelled our tickets. We tried to get their customer service to give us another flight but they claimed to be booked out. In my view they gave our seats to someone who had paid a higher price for their ticket. We asked for a refund. The agent said it would be ""two billing cycles"". I didn't believe it but in reality we got MOST BUT NOT ALL OUR MONEY BACK ABOUT 10 WEEKS LATER.
DISGUSTING! ! !
C P had kept and used our money and that of thousands of others to reduce the interest they are paying on their borrowings. Why do I say thousands of others? because a similar thing happened to a friend except that he was going to USA and it caused him to miss his connecting flights. It cost him thousands of dollars and he had to travel for 4 days.
Trustpilot is all a single man can do against a large company? thank you TP!

Fairly simple - they lost my suitcase. OK fill in the form and make a claim. Staff at Alicante airport were overworked but she tried to help. That part eventually was over and I went o the hotel with only the clothes on my back and in my hand luggage. It was the follow up that really pissed me off.
I was forced to buy some clothes. I kept it to a minimum but I had to buy some things. After about 5 weeks they finally found my case but the claim went on.
I eventually got a mail listing the things in my case and telling why they would not pay for any of them but the one which really got me angry was clothing. The reason for not paying for the clothing was ""WE DIDN'T THINK YOU NEEDED THEM""
So what does one do? They refused to tell me who the supervising authority was. They refused to deal with me respectfully. Their attitude was simply do what the hell you like.
Big Business Bully - what else can I say

I took out a 12 month travel insurance policy with a company called Staysure. On a trip to the Philippines, all went smoothly until I was booked to return. On the 8th Dec 2022 I went to the airport hoping to fly home but I was coughing so badly that I was refused permission to board. Quite a reasonable course of action by the airline I suppose under the circumstances. I was hoping to be treated by my own doctor but it was no to be. I was treated the following day by a local doctor. I made acclaim under the Staysure policy and submitted the proof of illness to the Staysure claims handler CSAI. I had to buy a new return ticket which cost over 500 ponds so I simply asked that they handle the claim fairly.
Initially I was asked to submit the claim on line but the same set of about 10 questions was asked repeatedly. After many hours I had completed 25% of the submission and that amounted to 19 pages when I copied it. I estimated that it was necessary to answer over 1,000 questions. I can only assume that it was designed to wear out any potential claimant along the lines that it is simply not worth the effort.
I sent a copy of the submission as far as I had got (19 pages) to the claims department. The reaction of the claims handler was to reject the claim without properly assessing it and delete all following correspondence without reading it. Every attempt to contact them by email was simply deleted without being read!
I wrote to the insurer asking for assistance but they claimed not to be able to contact the claims handler and suggested I contact a Spanish insurance company.
In my view asking a claimant to answer thousands of questions (literally), followed by simply declining a claim and deleting all following correspondence without even looking at it is nothing short of bullying. Certainly it is a despicable business practice and for the parent company to claim they are unable to contact their own agent cannot bear any relationship to the truth.
StaySure? Big Business Bully - steer clear. I am asking the Ombudsman to review the case

Talk about legalized scamming - this company takes the prize. I cancelled my policy when I sold the car. They did nothing. I cancelled it three more times with no result. In view of the fact that the policy was close to the end I simply shrugged my shoulders and turned my back on them. When the policy would have been due for renewal I got a message from my bank that these scammers had tried to debit the premium again. Luckily they had details of a cancelled card so they went away empty handed.

UPDATE
I got a reminder that the insurance due for renewal but they had not been able to collect the premium. It went on to tell me of the penalties for driving an uninsured car and that the police had been informed. You can imagine my response - it was shall we say indignant?
Shortly after that I got a mail telling me that the policy was cancelled but mad no mention of the 5 months the policy had been running after I had initially cancelled it - Big Business Bully

Initially the product failed to authenticate. When I checked the web site it said they are open monday to friday and it was already Saturday. I wrote to the customer service and got a reply in the shortest time. They asked for a screen shot of the problem (not unreasonable after all it might have been something they could fix from their office) I got a reply very quickly with a new authentication key which worked straight away

I just bought the workmate 825 and to my disgust the product was delivered with no assembly instructions and none available to download. I am an engineeer but i had great rtrouble seeing what went where. Example parts to be fixed had 8 holes but 4 bolts delivered. Impossible to see where these parts should be fixed. The last tool I bought from B & D was of poor quality but the quality has gone down since then.

I wrote to Druni in English to ask whether they could supply 2 fairly high priced items. They wrote back in Spanish which I don't really understand. I think the reply was "look on our web site" but not at all sure.
Fantastic chaps! One of the best customer defense systems I've come across. No wonder the Chinese are making such giant steps in sales.

I really hate to be forced to register in order to ask a company a question. That is especially so for high priced products!

One big improvement would be to tell the client where he should go. Dam Salud was nowhere to be seen just the doctors practice. Service was great and quick. Price acceptable and results arrived well before the deadline.

As a disabled old age pensioner I am always pleased when a little consideration is shown. NOT THE CASE HERE! I had great difficulty dealing with this company. My vehicle broke down on the way to the ferry and had to be recovered. I contacted DF asking for assistance to change the sailing dates. I was passed from one agent to the next and all I could get was that they would change the sailing dates but at a cost of €232. The original ticket cost €161. I asked if they would contact the ferry operator for assistance but they refused saying they had no contact details. I asked for customer contact details of the ferry operator, they said they only had agent contact details which they didn't have before ! ! !
NO HELP WHATSOEVER. VERY POOR CUSTOMER SERVICE
As if to add insult to injury I received a mail from them asking if I enjoyed the crossing

As a disabled Old Age Pensioner I am always pleased when I get a little assistance from suppliers. My car broke down on the way to the ferry and had to be recovered. It could not be repaired until 2 days after the sailing date. I contacted the booking site, DirectFerries, (who will also get a review) before the sailing date to ask them if they move the sailing back by a week. They said that was possible. The original ticket cost €161 and to amend it would cost €232. Since I was getting no assistance from DirectFerries, I decided to cotact Irish Ferries directly. I emailed them outlining the problem and asking them to assist me. I received a mail telling me a "ticket" had been opened and I would hear from them within 2 days. After 5 days I stopped looking for a reply. IS THIS REALLY THE WAY TO TREAT DISABLED OAP's?
I WISH I HAD READ THE REVIEWS ON TRUSTPILOT BEFORE BOOKING

We have just had a really bad experience with the Skoda dealer in Elche or more specifically the salesman David Bastazo. We agreed a deal to buy a new car but told the salesman that we would ring him that afternoon because it was closing time. 5 Phone calls and 5 messages over a period of 3 days asking the salesman to ring us back remained unanswered. We went back to the garage (round trip about 80Km) on day 4 but again the salesman was just leaving. Because the computers were closed he couldn't discuss it. We returned again the following day only to be told that he could not honour the offer he had made and we faced an extra €2,000 for the car we agreed to buy. In my view this is a company and a salesman which is inefficient and without honour. In England I used Skoda cars as my company vehicles good cars but I need to be able to trust the company I deal with which is not possible with Skoda Elche.

I hired a vehicle from Hertz Leeds. The vehicle was so dirty that I rejected the car. However the staff at Leeds Airport wanted to go home early so they refused to do anything about it. I am allergic to animal hair and it soon became clear that the vehicle had been used to transport animals. As a result I soon began sneezing to the point where a nose bleed forced me onto the hard shoulder of the motorway. The police were most helpful but as delighted with Hertz as I was. Upon my return to Leeds the agency refused to discuss the problem! Luckily paid for by credit card so payment disputed

A great pity that this airport discriminates against disabled people. The disgusting way that I was treated by the staff at this airport beggars belief. Leeds Bradford - NEVER AGAIN ! ! !

Complete imbeciles! Drove 80Km to keep the appointment and was told I did not have an appointment. Showed them the email showing date and time. They said it was wrong. A business cannot operate with people of that have no respect for the customer!

Completa imbéciles! Manejé 80 km para cumplir con la cita y me dijeron que no tenía cita. Les mostró el correo electrónico con fecha y hora. Dijeron que estaba mal. ¡Una empresa no puede operar con personas que no tienen ningún respeto por el cliente!

UPDATE
My contact details were disclosed to compramostucoche.es. I received a message asking if they could contact me to find out more about what had happened. I agreed but they have never contacted me. Obviously 1 star was generous

ACTUALIZAR (per Google)
Mis datos de contacto fueron divulgados a compramostucoche.es. Recibí un mensaje preguntando si podían contactarme para averiguar más sobre lo que había sucedido. Estuve de acuerdo pero nunca me contactaron. Obviamente 1 estrella fue generosa.

I was disgusted to see that the price displayed was increased after I clicked "continue". Following that at the payment stage a further increase was applied leading to an increase of about 5% of the original ticket price offered. These sort of disgusting marketing tactics are really beneath any decent company.