Doletics Avis 

Customer Service is quick to respond. However, the product wasn't as advertised, in my opinion. I ordered 3 pairs of the leggings. After opening the package and wearing one of the leggings, I requested to return the other 2 pair for a refund. The packaging had not been opened on either pair. Fast forward almost 2 weeks and they still haven't issued the refund; stating that the return has to go thru the warehouse process. I always find it strange how quickly a merchant can take the payment and just how intentionally slow they are to return it; in particular when they are selling an inferior product.

Update #2- I received an email saying my order will be refunded to me. Thank you Doletics for sorting this out.

Update: My package was delivered to the wrong address even though I was given confirmation that they had corrected my delivery address. I have not been able to speak to anybody at tgat address when I knocked on the door and I do not have time to try and track the package down. I requested a refund of my entire order with the AI bot. I wish a human would just email me or call me.

I wanted to love this company, but my experience with customer service has been extremely disappointing.

About 30 minutes after placing my order, I realized I had accidentally selected the wrong size. I immediately emailed customer service requesting two things: to update my shipping address and to change my order from a Small to an XL.

Customer service updated my shipping address, which confirmed they had received and reviewed my email before my order shipped. However, the size change—which was requested in the very same email—was ignored. After the order shipped, I was told it was "too late" to change the size because it had already been sent.

I understand that orders can't always be changed, but what is frustrating is that my email was clearly seen and acted on in part. If there was enough time to update my address before shipment, I don't understand why the size couldn't have been updated as well.

I've sent multiple follow-up emails trying to resolve the issue, but communication has been slow and inconsistent. For a company that sells clothing online, responsive customer service and reasonable solutions are incredibly important.

I hope Doletics improves its customer service process so future customers don't have the same experience. Unfortunately, based on my experience, I would be hesitant to order again.

Love the leggings, only issue I have is it took forever for them to ship.

the products sent were of very good quality

This is my 2nd review on my order 31957 because they responded with a standard response and absolutely no answers. I still have no idea where my order is. I have no email from them beyond the one saying my order is on its way. That email has no tracking information and yes I did open that one, and no there is nothing in spam, promotions or social like they claim. Customer service is a joke at best and non existent at worse. I have sent 3 messages with only receiving the computer generated response claiming they will respond within 24 hours. Well that is a joke. Still waiting 3 days later. They responded on my previous review that someone was looking into it and would get back to me ASAP, what a joke still waiting days later. I want an immediate refund and will be contacting my bank and reporting them for fraud. Save yourself the aggravation and DO NOT ORDER ANYTHING FROM THEM. They deserve a zero rating

No customer service! Claim shipping is within a few days, I contacted them 2 weeks in and after 4 days they said they were in transit, Nope a label was created. All lies, scam from to to finish! This is so wrong! Their responses are the same canned response every foreign company uses!

Was very disappointed with my experience with Doletics. The quality of the leggings did not meet my expectations, and the customer service was equally disappointing.
My interactions with Marie Roth were frustrating. Rather than addressing my concerns, I received what felt like the same repeated email responses over and over, without any real effort to resolve the issue or provide meaningful assistance.
Although I am glad I ultimately received my refund, the overall experience was poor from start to finish. Because of the product quality and the level of customer service I received, I will not be purchasing from Doletics again and would not recommend the company based on my experience.

The ordering was simple, and the leggings are very comfortable, even in hot weather I don't feel hot in them, incredible.

I like the fit. The leggins are very comfortable.

Avoid this website! As soon as I landed on Doletics, I was instantly offered a free pair of leggings. Based on that promotion, I added three more pairs to my cart. However, when I got to the final checkout screen, the "free" item completely disappeared from the offer. This is a textbook bait-and-switch tactic designed to trick you into filling up your cart. Do not trust their promotional pop-ups or advertising.

To the Doletics Customer Support Team,

What you are not understanding is that the moment I landed on your website, an immediate pop-up scratch promotion appeared offering a free pair with a purchase.

Based on that offer, I added three additional pairs of leggings to my cart. However, when I proceeded to checkout and entered the promotional code I had been given, instead of receiving the advertised free pair, the code only provided a 10% discount.

At that point, I abandoned my cart and made my purchase from another company, one that actually honours the promotions it advertises.

From a customer's perspective, this felt like a classic bait-and-switch tactic: advertise a free product to encourage customers to add more items to their cart, then fail to honour that offer at checkout. Whether intentional or not, it came across as misleading and, frankly, like a scam tactic.

Do better. Customers should be able to trust that the offers advertised in pop-ups on your website will actually be honoured.

Order was delivered faster than expected

I love the way they hug my waist to my ankles. I walk 5 miles per day, go to strength building, QiGong and yoga. Perfect edition are the compression pants that I now wear at least 6 or more hours/day.

The quality of the leggings are very good, so far I've 5 different colors, really help my legs relax while working.
The price is good as well, delivery average times. The tops are nice as well.
Love your products!!

Product Quality is Poor. The size guide is not accurate and support says that the leggings are full length but they are not more like 7/8ths. You have to use the return link to file for a return, but then it tells you that you cannot ship it back without confirmation from the team. Whom are incompetent and tried telling me that I received the items for free and would not get a refund. Took 2 weeks to get a response as well. Do NOT buy from them

I have no complaints! The pants are comfortable and the material is fantastic. They arrived timely. I would definitely recommend to others!

My order took 3 weeks, with zero update or shipping info, not until I emailed saying I wanted a refund, did I get an update. I live in Canada BC... they sent me 2 bras of the same color, obviously I wouldn't order that... I got a size large, im onlt 5 ft 7, 150 lbs, c 34, its tight, and the padding is not adjustable. The leggings and bras were supposed to match each other, one black set, one stone set, I got 2 stone bras, black leggings, and stoner leggings, which dont even match the stone bra. The belly compression area is too high up, obviously everyone is built differently, but most people's funds are not under their dam tits.... have not worn to gym yet, may try thia week. Overall, not happy with customer care, zero.. leggings roll down for sure... a size large should not be for someone my size.... maybe worth it for american pricing, but not for canadian... found better stuff of ali express for half the price.

I had no idea how much I was going to love these leggings, so comfortable and stylish! I order 2 pairs and then I ordered 4 pairs!

The leggings are great quality and the price was very fair.

Loving the new leggings! Very comfortable and wash up very nicely. True to size as well.