Belgique
Avis sur thegoldenwebshop.com
You must run away from this shop. I ordered 2 items from them and I received just one but they don’t want to change the total amount of the order to pay just for the one that I received. They don’t answer to my last email. If I knew it before how they are I should never order something from them!
Avis sur ACE Lighting
Avis sur tajinebanane.fr
Commande #TB221750 non reçue et la services clientèle prend quelques jours de répondre. Si j’aurais su que la commande n’arrivera pas dans une semaine je n’aurais pas commandé.
Réponse de tajinebanane.fr
Bonjour Simona,
Nous sommes navrés de cette déception. Après vérification, votre colis a bien été pris en charge le 8/10 par Mondial Relay (soit moins de 48h après le passage de votre commande). Une fois que vos commandes quittent nos entrepôts, nous n'avons malheureusement plus la main dessus. Sachez que dès réception de votre mail, nous avons ouvert une enquête auprès de Mondial Relay pour savoir où était votre colis. Nous vous invitons à suivre les instructions indiquées dans vos échanges avec le SAV et votre problème trouvera une solution ♥️
Concernant nos délais de réponse, tous les mails sont traités par notre (super) team SAV, hors week-ends et jours fériés. Vous leur avez envoyé un premier mail vendredi 14 octobre à 18h. Candice vous a répondu le lundi suivant, dans l'après-midi. Le temps de réponse indiqué est à titre indicatif et se base sur une moyenne calculée de façon automatique ; certaines demandes peuvent prendre plus de temps que d'autres en fonction du problème rencontré...
Merci de votre compréhension,
La team TB 🥛
Avis sur MATCHES
I still waiting for a refund from Matchesfashion for the order with the number OMF520979114 placed on 23 August. I’ve never received the order and I send every week an email to the customer service to do the necessary for a refund but they still use the client’s money otherwise I don’t understand the very long wait for the refund! I will never order again on matchesfashion because with them you don’t know if you receive the order and worse you never know if you will receive a refund, it’s their fault that the order was never arrived, and I must ask them my money every week!
Réponse de MATCHES
Dear Simona,
Thank you for taking the time to provide us with your feedback.
I am so sorry to hear that you are still awaiting an update on your refund, I can confirm I have located your case as you have kindly provided us with your order number.
I can confirm that we have confirmed to be issuing you with a refund, I have personally emailed you confirming this and contacted our relevant departments to action your refund as soon as possible.
I hope this has helped and if you have any further queries please do respond to my email.
Kind Regards,
Sabihah
Senior Customer Care
Avis sur MATCHES
Order OMF520979114 on 23 August never received, and now I don’t know why you blocked the money and you don’t do the refund! It’s not my fault that the order was never arrived! I’ll never order from Matchesfashion.com again because their customer service it’s inadmissible!
Réponse de MATCHES
Dear Simona,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you are still awaiting an update on your refund, I can confirm I have located your case as you have kindly provided us with your order number.
I can confirm I have contacted the relevant teams and have sent you an email outlining the next actions required to provide a resolution to your query.
I hope this has helped and if you have any further queries please do respond to my email.
Kind Regards,
Sabihah
Senior Customer Care
Avis sur MATCHES
I never received my order with the number OMF520979114 from 23.08.2022. I send a few emails but the customer service it’s so incompetent, I wrote to someone and another person answer, and again I must explain my problem! And today I received an email with the instructions to send the order back to be refunded!! What to send back to you if I never received this order?? I would like to be refunded, that’s all!
Réponse de MATCHES
Dear Mrs Berfela,
Thank you for sharing your feedback.
I am so sorry to hear that your order wasn't delivered as expected and for the inconvenience caused. Please allow us to review your case internally and we will get back to you by email within 24 hours.
Best Regards,
Isabela
Customer Care Senior
Avis sur MATCHES
Matchesfashion it’s ok when the order it’s in time and when you don’t need customer service because when you need help about your order they answer once in a week and it’s nothing resolved. I place an order the 23.08.2022 with the number OMF520979114 and today 8.09.2022 I didn’t receive the order. It’s been 3 weeks since I’ve placed the order, I find not normal and when I need help they answer that they will come back with an answer but Never a real answer, they’ll do their research and they will answer to my problem.
Réponse de MATCHES
Dear Simona,
Thank you for taking the time to provide us with your feedback.
I am so sorry to hear that you have not yet received an update on the delivery of your order yet and have been unsatisfied with the level of customer service you have received, I can assure you we strive to provide the best level of customer care to all our customers, and I apologise that on this occasion we have not delivered this to you.
As you have kindly provided us with your order number, I have located your case and can see we have received an update from UPS regarding the delivery of your order.
I have personally responded to your email outlining the update on your delivery, therefore please kindly respond to my email with any queries you may have.
I hope this has helped.
Kind Regards,
Sabihah
Senior Customer Care
Avis sur DPD Belgium
L’homme qui a passé aujourd’hui il n’a pas tenu compte ni de la pluie ni de le contenu du colis. Il a jeté le colis dans ma cours. Dommage!
Avis sur YOOX
I sent two emails this days for the 15% off when you order on app but nobody answered. This is not professional at all.
Avis sur STYLEBOP.com
Avis sur MATCHES
Great! Many size of shoes are out of stock otherwise the quality is the best!