paul james

If you value your business do not use this company, had a salesman call me towards the end of 2025 with regards to my website, I explained that I was moving area and would be in touch about updating address and homepage, got my moving date and contacted him, sent email with regards changes to address so I would show up on google maps and change homepage and keep my target area at 20 miles from my new address.
Had a meeting with the salesman and got told not a problem, and got talked into a complete new website.
Signed contract, then get told that they do not change addresses on websites, and would have to pay for extra areas, should have been told this, they seem to tell you what you want to hear to get your business.
Apparently have been told that I need a verification code from google to verify my business to make changes, surely the idiots at PromoteUK should have known this
I am getting zero enquiries via my website and am about 4 months in with the new website, my old one was generating a lot of enquiries, only went with Promote Uk as got told that they could do my changes and do the SEO.
Don’t make the mistake I did, this company are hopeless, all I get is excuses about the address, if this was case I should still be getting enquiries from the area I moved from.
Now I am getting threatening emails if I don’t pay them some more money they will take down my website and this would stop me getting enquiries, wake up Promote UK, I am not getting any enquiries.

Hopeless, have a business account with them, have tried for over a year to close it, there email to contact them does not work, when you get through to them, keep getting cut off, they say will look into it, Barclays you have put me overdrawn with your account charges, i will not be paying these, sort yourselves out will you.

Very quick and easy.

This company is a joke, brought a pub and decided to use these, took nearly 3 months to sort the phone line out, had to use my partners mobile to take bookings over the phone, internet was hit and miss had to use personal internet to take online bookings, complained so many times they sent us boosters for the internet, they were hopeless, should have had voicemail, this never worked or could not access it, i have left the pub now, told them i was leaving and they have said i have to pay a early termination fee, nearly 4k, told them i am not paying due to the complete and utter useless service i had, no point in complaining to them they are not interested, have found the email they sent me regarding my order stating that the contract was for 2 years not 5 years, they altered the term, check out the facebook group that tells you what Onecom have been up to,

DO NOT USE THIS COMPANY

Just brought a pub and was told i could have free 18 month banking, because the previous owners banked with them i am not entitled to it, how am i supposed to know who they banked with. what a con, Nat West sort this out.
Update
You do not get free banking if you buy a company even though i have set a new company to run it, i was told by Nat West i could have one and have been conned into opening a account with them, if they had told the truth in the first place would have gone elsewhere .

This company is a joke, updated my address and my score dropped, signed up to the free 30 free report and they charged me, they said i had the 30 free trial before and it would have told me this, no it did not or i would not have signed up, total scam, this company should be investigated.

Trying to update details is a nightmare, will not let me alter anything.

Excellent service,looking to buy a new 3 piece suite and going to furniture village for this because of the quality and service they offer.

Brought mac book pro had them install software etc,got it home at it takes forever to open emails etc,so took it back to hove,east sussex they had a play with it and said it must be your internet,got home still the same,can't even install printer,so gets on to internet provider nothing wrong,did not think so as my 8 year old pc whitch is on it's last legs is fine,so back i go
had enough now,they play around with again,take it home still no good,want refund now,go to shop,they point to a sign on the wall will refund if unopened,so spent nearly £1700 with the software etc an go a pc that is useless,they did say they they might be able refund the pc but
not the software,great be nearly £500 out of pocket they are joking,do not use this company,unhelpful,just want your money,find a small company for your buissness they might be more helpful