Rachel Burrowes

Booked a collection and return from Cancun airport, met the rep at the meet point on tome, but she had no taxis. I waited 40mins with her and requested a refund, she walked off saying all taxis are busy. I paid for another taxis and left. Emailed holiday taxis for a refund, they replied quickly asking questions - which i answered, 4 days later no reply and no refund. I have emailed each day.

Holiday taxis are just ignoring me and trying to keep my money. Thank god for debit card claim back!

2 commandes passées avec la même adresse, mais selon le transporteur, l’adresse associée au robot n’existe pas (apparemment).

Pourtant, l’adresse existe clairement puisqu’elles sont identiques. J’ai envoyé 4 e-mails sans recevoir de réponse. J’ai appelé et on m’a simplement fait patienter sans solution. Ils ont mon argent, mais moi je n’ai pas mon robot.

J’ai reçu aujourd’hui un e-mail de Vicky indiquant qu’ils attendaient le retour de la commande initiale avant de pouvoir la réexpédier. Hors de question ! Cela peut prendre une éternité. Envoyez-en simplement un nouveau depuis l’usine !

J’ai appelé et on m’a dit qu’ils pouvaient annuler la commande (le remboursement prendra 5 à 7 jours ouvrables), puis que je pourrais repasser commande (encore 5 à 7 jours pour l’expédition). Cela signifie encore 2 à 3 semaines d’attente à partir d’aujourd’hui, alors que j’aurais dû recevoir ma commande initiale hier.

Allez simplement à l’usine et renvoyez ma commande. C’est ridicule. Cette entreprise est une plaisanterie, choisissez une autre marque.

2 orders placed, with same address - address with robot doesn’t exist (apparently).

Clearly the address exists as they are identical. Emailed 4 times, no reply. Called and fobbed off. They have my money, i have no robot.

Received an email back today, from Vicky, saying they are waiting for the original order to come back so they can re-ship it. Hell no! this could take ages, send one from the factory!

I called and they said they can cancel the order (refund will take 5-7 business days), then re-order (5-7 days to re-ship). That's 2-3weeks from today, when I should have received the original order yesterday.

Just go to the factory and re-send my order. Joke. This company is a joke, use another brand.

2 orders placed, with same address - address with robot doesn’t exist (apparently).

Clearly the address exists as they are identical. Emailed 4 times, no reply. Called and fobbed off. They have my money, i have no robot.

Received an email back today, from Vicky, saying they are waiting for the original order to come back so they can re-ship it. Hell no! this could take ages, send one from the factory!

I called and they said they can cancel the order (refund will take 5-7 business days), then re-order (5-7 days to re-ship). That's 2-3weeks from today, when I should have received the original order yesterday.

Just go to the factory and re-send my order. Joke. This company is a joke, use another brand.

Bought a Laghetto pool and paid a deposite via AG budget pools on 26th March, pool was just under £17k. Was given a delivery date of w/c 11/5/26 - so booked workmen from 18/5/26. Waited until end of April to check delivery is on time and have zero info.

Unprofessional and deceptive. Trying to blame the Iran war, for their panels being late. Unless their panels are coming via Dubai, its of no consequence. Almost 6weeks later and no further forward.

When will i get the pool i have paid for????See less

Bought a Laghetto pool and paid a deposite via AG budget pools on 26th March, pool was just under £17k. Was given a delivery date of w/c 11/5/26 - so booked workmen from 18/5/26. Waited until end of April to check delivery is on time and have zero info.

Unprofessional and deceptive. Trying to blame the Iran war, for their panels being late. Unless their panels are coming via Dubai, its of no consequence. Almost 6weeks later and no further forward.

When will i get the pool i have paid for????

ReAssure are a nightmare! Being trying to get payment on my fathers life insurance policy for 18months. They keep requesting forms they have and claiming not to have a court order our solicitor has sent. We have had a solicitor complete the TRS exemption form and they have emailed saying it doesn’t meet their requirements. The solicitor has no idea why and their email gives no incite.
Terrible company, think they hope we will just give in so they can keep the money.

Your reply says customer service have been in touch, they have. Still no payment though.

This company is terrible. Their are no British values here.
Promised delivery 16/4, then 19/4. Day of the delivery, they call up and say the item is out of stock. Currently fighting for a refund. TERRIBLE COMPANY!!! AVOID THEM.

Been emailing them since Sunday and calling since Monday. No reply.

Booked a room and flights 6 weeks ago (Arina Beach, Crete), the hotel was cancelled with 3 days notice. Everything was paid in full. Tried calling to find out why, fobbed off.

How can i be expected to find a comparable in the summer holidays with 3days notice? I am disgusted.

Also avoid loveholiday, refused to refund flights and offered a poor replacement hotel.

The agent listened to me, understood my issues and resolved them. When she didn’t know the answers, she found out. She was helpful, professional and full of charisma. She fixed my issues and was tireless in her efforts!

We ordered 4 stools, 1 box was visible damaged on arrival. We opened a second and the chrome was scratched. Called and explained the issue and asked them to collect the damaged box, they are making me unpack take pics and taking up to 48hours to review it - before refunding / issuing a replacement. This is making me dig my heels in regarding the one with marks on the chrome. We still have 2 boxes to open!!!

Swerve Alice in customer service. You probably spent 40mins on hold, but hang up and start again.

She hung the phone up on me when I requested the complaints email and lost her mind when I told her I was recording the call. As I am sure you are aware…

In the UK you are not required by law to inform the other party that a call is being recorded….

So why am I so furious. I placed an order with PCWB on Friday for 2 PCs. They said it was next business day delivery. So on Tuesday I called - spent 40mins on hold - to see where they were. I was told they were dispatched, but no tracking was available. I said that’s funny are you sure? I was batted off. So called back Wednesday at 1pm and spent 20min getting through. I spoke to Alice.
Alice told me they had been discontinued and weren’t coming.
I said I was furious and Alice asked “why?” (I’ve ordered and paid for stuff Friday, expected them Monday, called Tuesday and spent over 40mins on the phone, called Wednesday spent over 25mins on the phone to be told there discontinued – is she For Real?)
PCWB has my money, isn’t sending out any machines, my online portal says order received and nothing processing, and special Alice has no idea why I am unhappy. Customer Services is not for her, maybe the warehouse has a spot?

PCWB are advertising a machine online, allowing me to purchase and then lying saying its been dispatched.
PCWB is this acceptable?
When were you going to do something?
I have staff here needing to use the machines and PCWB weren’t aware until I called, repeatedly they were discontinued AND lied on Tuesday saying they were dispatched.
Appalling – now they are saying it will take 7 days for a refund. So 5days wasted as machines discontinued, another 7 days for the refund - 12days before I can even but from elsewhere.

This product is buggy at the best of times. A buggy product where purchasing support is pushed. I have been unable to login since 10pm Saturday, its now 15:40 Sunday. Support ticket logged - no reply, so called support, left a voicemail, no reply. Contacted via Facebook message, Twitter message, raised on Jamf Nation. Maintenance team emailed. Nothing. I've spent about £10,000 rolling this product out - I think I should have had a reply by now or the problem fixed. Their website states no outage, but can see other users having the same issue. Sure I'll be contacted about purchasing support, even though the website is down.

Wonder if there will be an apology or offer of a credit for being unable to access the management portal for 16hours.

I reported an issue via the website a month ago. It was ignored.

So called the Bradford store. “This mailbox is full”

So emailed again, someone called Karla replied and sent 4 replacement lats... but they were the wrong size.

Emailed her 15 times about the issue- ignore.

Please someone reply, my 3year old is sleeping in a broken £600 bed.

Raised an issue via chat on Tuesday, no reply. Raised again thursday via phone and asked to speak to manager. Called again friday, ticket raised, told manager will call monday. No call, so all called at 16:50 - told someone will get back to me in a day or 2. Not good enough. I need a call back asap.

I have a package which gives me 10,000 email addresses - i use 210. Apparently you no longer offer this but i have this until September and i accidentally bought the package twice last year, which u refused to refund and said the package would run for an additional year - you refused to refund so i am in contract with you until sept 2021. All documented in support. The add email address feature is not working - i have staff needing to work from home, your inability to provide this is going to force me to make vulnerable staff members redundant.

I have been a 123reg customers for years, however their recent behaviour is unbelievable. Having a package where we have Use of 10000 Email addresses but only use 300 they have stopped us adding further addresses. We are in contract with them and have been contacting them since Tuesday. They just ignore and fob us off, saying they longer offer this package - however we are still in contract!!

So Hermes have done me over twice in the last 10days. Once with a package from next and another from ebay. For the next package i requested delivery on Mon 27 April as it was being delivered to my office and its shut weekends. Hermes attempted a sunday delivery then never attempted a redelivery and sent the item bk to next without updating me.
I ordered a £370 slide n pool from ebay. Hermes collected Mon 27th April, on Weds the tracking said its been delayed by 48hours and i’d receive shortly. A week later its still not moved.
Worst bit is Hermes have used covid19 as an excuse to turn off their contact us, so they do a rubbish job and you cant even report it.

Until an hour ago i’d have given SocketLabs 5 stars. However they have suspended our server for high spam content, when the same email has been sent out over the past 2weeks 7,000 times. They have also suspended over the weekend when no support is on until Monday afternoon as they are an American company. No weekend support despite their website stating 24/7 support.

So having cancelled my order because Virgin are trying to extort £406 out of me because they incorrectly performed the site survey, they are now refusing to provide with the following:-

Copy of site Survey 1
Copy of Site Survey 2
Contact details of Where to address my Small Claims claim form
OfCom procedure to complain