Tein voittavan huudon ja maksoin sen…
Tein voittavan huudon ja maksoin sen pois. Seuraavana päivänä myyjä perui kaupan vedoten siihen että tuote oli mennyt rikki. Samainen tuote on myynnissä vintedissä täysin toiminta kuntoisena. Hinta vaan ei miellyttänyt. Olin ostanut buyers protection suojan jonka olisi pitänyt kattaa erinäisiä kusetuksia. Ei toiminut. Chat palvelu sanoi että myyjää ei voi pakottaa lähettämään tuotetta. Buyers protection on siis aivan huuhaa ostos. En suosittele.
Vastaus yritykseltä Tradera
Hello Keijo,
Thank you for your honest feedback, and we're truly sorry to hear about this experience. 💛
Buyer's protection is designed to help when an item doesn't arrive or differs significantly from the description among other issues. When a seller cancels before shipping, which we fully understand feels both unfair and frustrating, we are not able to force a shipping but we are able to arrange that you get a refund, if the sellers does not refund you on their own. That said, if a seller has received a winning bid, they are bound to complete the sale, and we take situations like this seriously. This is why you are able to report users that do not follow the rules on the platform. Violations of rules may lead to warnings or suspension.
We'd really like to look into this further for you. Please don't hesitate to contact our customer service at https://www.tradera.com/support/se/ and we will do our best to help.
Kind regards,
Tova at Tradera