The reason I had to make the booking is because the software manage your booking was not working properly. Changes made to the vehicle by me made un authorised changes to the pickup point. The live... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Fantastic service from Hertz ,no pushing for extras, quick service really lovely helpful staff. After watching the que for record go cars I knew we made the right choice. Car was brand new and ve... Näytä lisää
Yritys on vastannut
The booking process was simple with great filters so you could see what you wanted to see. Prices seemed a little bit cheaper than others and extras like an additional driver and extra insurance reaso... Näytä lisää
Yritys on vastannut
Used holiday autos to book a car from Faro airport for a week. The problem is they use OK mobility is this case who are the biggest bunch of scammers going. My advice is pick your business partners.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We compare prices across top rated car hire brands to find you the best deal available. We work with over 1,500 suppliers in over 30,000 locations meaning that our extensive car hire network can source any car from economy class to a 9 seater.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.holidayautos.com
3,8
Hyvä
52 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Straightforward to identify best car…
Straightforward to identify best car package for me and make a booking with selected company
7. syyskuuta 2026
Oma-aloitteinen arvostelu
The booking itself was all fine
The booking itself was all fine.
Europcar in Munich however didn’t hold the car due to flight being delayed and wouldn’t accept the booking as it was “through a 3rd party”. In the end the only choice offered was an upgrade which doubled the weekly rental price I had already paid. My level of original booking was not made available. Feels like a scam.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Caution! Never book anything without a credit card!
I booked the card with my debit card with no problem. It went through and I didn't think about it. Until I checked my Emails (I'm on holidays!) and was told holiday autos was fine taking my money from my debit card but the rental company would NOT give me a car without a credit card. By then it was Saturday afternoon and I couldn't reach any alternative rental company. When I finally managed to find another company who would accept my debit card, my time limit for canceling the contract was conveniently up and I had to pay holiday Autos too.
It shouldn't be possible to pay holiday Autos with anything other than a credit card, if one doesn't get a car without it!
By the way: My bank originally had assured me, due to the Mastercard sign on my card paying should be possible even in places that state the want credit card. It is NOT.
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
Dear Jel,
I am sorry to hear that you were unable to use your car hire booking with reserved through us..
I would like to confirm the rental agent was unable to release the booked vehicle as you did not present a valid credit card at the desk..
A valid credit card in the lead driver’s name is required for insurance reasons and must be presented on arrival as a security deposit is required until the vehicle is returned. As it is possible to pre-authorise this kind of transaction without processing an actual charge on credit cards only, it is the industry standard practice to always require a credit card and not a debit or a charge card to secure the deposit. The card must be in the lead driver’s name as it is the lead driver who is mentioned on the signed rental agreement and is responsible for the rental vehicle during the rental..
We include information about the credit card requirements in your rental conditions. Therefore, unfortunately, we will not be able to process a refund of the funds paid..
I am sorry that we are unable to provide the solution you were hoping for on this occasion and I apologise for any inconvenience caused by this matter. .
Kindest Regards,
Mohamed
Customer Care Team
Waste of time
I have attempted to book a car through holiday autos twice in the last month. On the first occasion i had to speak to a customer services person when i received no acknowledgment of my booking despite the promise of an email to confirm. On the second occasion nothing. No email, no response, no car. So i have given up and gone straight to a car hire company. Worse than useless service from holiday autos - strange as in the past i have had no problems.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
Dear Mr R - Sheffield,
We are truly sorry to hear about the difficulties you experienced with your recent booking attempts. We understand how frustrating it is when you don't receive confirmation or a response, especially after having positive experiences with us in the past. We sincerely apologize for the inconvenience and the poor service you encountered.
Kinds regards
Mohamed
Så besviken på Holiday Autos
Så besviken på Holiday Autos, hade bokat hyrbil på Bergamo Airport kl 12:30! Kom dit 12:20 och hyrfirman stängd! Kvinnan på uthyrningen öppnade 12:40, hade varit iväg och köpt vatten!? Jag som beställare hade tydligen fel bankkort, ville då byta chaufför med rätt kreditkort, ringde Holiday Autos helpdesk! Personen där sa att vi var för sent ute för att byta chaufför på bilen som vi betalt för! Vi borde ha gjort ändring av chaufför innan avhämtningstid! Vi fick inte heller hyra ny bil med annan chaufför förrän om två timmar!? Vi gick då till biluthyraren Sixtt och där var det inga problem! Det kostade oss dock onödigt mycket pengar då det var stor efterfrågan så priset blev dubbelt så dyrt och inga pengar tillbaka från Holiday Autos!
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
Dear Lars,
Thank you for taking the time to share your experience. We are sorry to hear that your rental did not go as expected and understand how frustrating this situation must have been.
First, please accept our apologies for the inconvenience caused when you arrived and found the rental desk temporarily unattended while a staff member was away getting water. We appreciate that this added to an already stressful experience at the start of your journey. And I'm sorry for responding in English
Regarding the change of driver request, unfortunately, as outlined in our Rebook and Cancellation Policy and the Terms and Conditions agreed to at the time of booking, changes can be made free of charge up to 48 hours before the scheduled pick-up time. Every effort is made to accommodate amendments whenever possible; however, once the pick-up time has passed, we no longer have access to modify or cancel the booking in the supplier's system. While we always strive to assist our customers, we must adhere to the rental terms and conditions that form part of the booking agreement.
With regard to the payment card requirements, rental suppliers have specific rules about the type of card that can be used to secure the mandatory security deposit. In many cases, a credit card in the main driver's name is required, although some suppliers do accept debit cards. To help customers identify these options, our website includes filters that allow you to display suppliers that accept debit cards where available.
The card requirements for your chosen supplier were provided before booking within the "Important Information" section. To complete the reservation, customers are required to confirm that they have read and accepted these conditions by ticking the relevant checkbox. In addition, we send a Travel Reminder/Checklist email shortly before the pick-up date, which reminds customers to review the mandatory documentation requirements, including acceptable payment cards.
We appreciate that having to arrange an alternative vehicle at a higher price was disappointing. However, we are unable to provide the outcome you were hoping for on this occasion, as our decision has been made in accordance with the Terms and Conditions of the rental agreement.
We are sorry for the frustration caused and hope you can understand our position in this matter. We appreciate your feedback and will ensure your comments are taken into consideration.
Kind Regards,
Sara
No 1 Hertz
Fantastic service from Hertz ,no pushing for extras, quick service really lovely helpful staff. After watching the que for record go cars I knew we made the right choice. Car was brand new and very cheap in fuel.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
Dear Claire,
We're delighted to hear that you experienced our quick and efficient service, and that our staff were so helpful. It's wonderful to know you were pleased with your new car and its fuel efficiency!
Best regards,
Sara
They take ALL the money upfront with no returns...
They do say on the wed site that most of their bookings take ALL the money for the car hire upfront and don't return if anything happens or changes - so get insurance or use someone else in case something goes wrong. The help desk are just AI bots.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
We are truly sorry to hear about your concerns regarding our booking and refund policies, as well as your experience with our help desk. We understand how frustrating it can be when expectations aren't met, especially concerning financial commitments and support. We are always striving to improve our services and communication.
Please reach us via hello@holidayautos.com with the booking number to check that for you
Kindest Regards,
Mohamed
Customer Care Team
Really bad
Really bad, got 'unexpected error' right at the end of the process, and after I had paid through PayPal. Worse of all it happened twice, and I ended up without a booking, having cancelled a previous booking.
5. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
Dear MR E WALTERS,
Thank you for your feedback. We completely understand how disappointing and frustrating this experience must have been, especially after reaching the final stage of the booking process and completing payment, only to receive an unexpected error message.
We sincerely apologize for the technical difficulties you encountered. We strive to make the booking process as simple and seamless as possible for all our customers, and we regret that this was not your experience.
In situations like this, we recommend contacting our 24/7 Customer Support team via phone, live chat, or WhatsApp. Our agents can investigate the issue in real time, help determine whether a technical error has occurred, and provide immediate assistance to ensure your booking is completed successfully.
We are sorry for the inconvenience caused and appreciate you taking the time to share your experience with us. Your feedback helps us identify areas where we can improve our service.
Kindest Regards,
Sara
Ekstremt dårlig opplevelse og mye ekstra kostnad.
Jeg har brukt disse i mange år, men de siste årene har jeg ikke fått det jeg bestiller "or similar".
I år toppet det seg, via en agent Italy car rental ble jeg "utnyttet". Dvs jeg hadde bestilt en bil til 4 kofferter. Men fikk en bil som ikke hadde mulighet til det.
Prøvde å få tak i hjelp hos Holiday siden jeg sto på flyplassen og hadde ikke plass. Får da beskjed at siden jeg hadde signert kontrakten (som må gjøres inne før du får sett bilen) hadde jeg akseptert at bilen var liten.
Problemet er at dette nå skjer gang på gang, hvor "agentene" de bruker ikke holder mål. Å hvor holiday "stoler" kun på agentene.
Jeg måtte oppgradere bilen for å få med meg all bagasjen 4 stk. Å totalsummen ble MYE høyere enn om man hadde valgt for eksempel Avis eller Herz direkte.
Kundeservice fra Holiday Auto har blitt ekstremt dårlig og når du virkelig trenger hjelp. Blir man bare sendt til forskjellige nettsider.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
Dear Trond,
Firstly, I would like to apologize for replying in English, and for the issue that you experienced,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience and understand the frustration and inconvenience this situation caused, especially after a long journey and upon arriving at the airport.
While we work closely with our rental partners, Holiday Autos is unfortunately not physically present at the rental location. As a result, we must rely on the documentation available to us, including the rental agreement and information provided by both the customer and the rental supplier, when reviewing any concerns.
We always encourage customers to carefully review the rental agreement and vehicle details provided by the rental agent before signing. Once the rental agreement has been signed, the vehicle provided, associated charges, and rental conditions are considered accepted under the terms of that agreement.
We appreciate that this was not the outcome you expected, and we are sorry that you felt unsupported when seeking assistance during your rental. Please be assured that our review of the matter was conducted in accordance with the rental terms and the information available to us.
While we regret that we could not provide the resolution you were hoping for on this occasion, we do value your feedback and will share your comments regarding both the vehicle allocation and customer service experience with the relevant teams for review.
Thank you again for bringing your concerns to our attention, and we hope you will understand our position in this matter.
Kind Regards,
Sara
I had a deeply frustrating experience…
I had a deeply frustrating experience booking a rental car through Ryanair. While forgetting a credit card for the main driver was our initial oversight, customer support showed zero flexibility by refusing to simply switch the primary driver at the start of our reservation. To make matters worse, they twice transferred us to alternative suppliers—including a more expensive option—that had no cars actually available. They eventually found an off-airport office with a vehicle we could book (actually when we were in the office it turned out that there are options without credit card?!), but the chaotic service and phantom inventory caused unnecessary stress and 3+ hours lost time. I will not be using or recommending Ryanair for car rentals again.
5. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
Dear Michaela,
It's quite clear from your feedback that you're disappointed and frustrated, and I regret that you feel this way about our service.
Unfortunately, to pick up the car, suppliers have different requirements as to what type of cards can be used to block the deposit amount. In this case, we offer on our website to filter the results to show only the suppliers that accept debit cards, since some of them do, but these requirements were also given to you before selecting the car on our website in a section called "important information". In order to confirm the booking, you would need to indicate to us that you have read and accepted these conditions by ticking the appropriate box. Also, we send an email called "travel reminder/checklist" close to the pick-up date, in which we advise you to check the mandatory documents and their requirements again.
I am sorry we cannot provide the solution you were hoping for on this occasion. I can assure you that it was reached in line with the Terms and Conditions of your rental agreement, and I trust that you can understand our position on this matter.
Kindest Regards,
Sara
Vastaus yritykseltä Holiday Autos
We're delighted to hear that you found the process easy to use and simple, and that you found our prices reasonable. Thank you for your wonderful feedback!
Kindest Regards,
Sara
Used holiday autos to book a car from…
Used holiday autos to book a car from Faro airport for a week. The problem is they use OK mobility is this case who are the biggest bunch of scammers going. My advice is pick your business partners.
5. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
Thank you for sharing your experience. We are truly sorry to hear about the issues you encountered with OK Mobility at Faro Airport. We understand your frustration and regret that your car rental experience did not meet your expectations. We take your feedback seriously.
Kind Regards,
Sara
My plane was delayed and they counted…
My plane was delayed and they counted as a no show I lost £350. Do not book with these rip off merchants.
5. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
Dear Kevin,
It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong, also if you don’t mind, please refer this email to me, so I can personally review it.
Kind Regards
Sara
Easy to use
Easy to use, quick and plenty of info once booked
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
We're delighted to hear that you found the process easy to use and that you received plenty of information after booking. Thank you for your wonderful feedback!
Booked the car with holiday master
Booked the car with holiday master, money out and confirmation email with reference number….24 hours later cancellation via email and refund the money back into my account. Luckily I had enough time to use a better company
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
Dear Sebastiano,
It's quite clear from your feedback that you're disappointed and frustrated.
Unfortunately some Rare offers on our website will not be confirmed immediately as the supplier will need To check on their fleet availability for some car categories so the booking status will be Unconfirmed and Depending on the availability of the cars and the supplier will Either Confirm Or decline the booking, if the booking is confirmed the Payment will be charged then and if it's Declined the pending of the payment will be released and an email will be sent for you to check alternatives with us.
Kindly check your emails, or contact our live customer support to check your booking status.
Kind Regards,
Sara
Pessima esperienza
Pessima esperienza ad oggi.
Noleggiamo l'auto per il ritiro ad Atene segnalando il numero del volo. È specificato che in questo modo il ritardo non costruirà un problema. Arriviamo con qualche minuto di ritardo e contattiamo il fornitore, ci dice che l'agenzia è andata in overbookig, l'auto prenotata e pagata quindi non c'è, quindi non ci manderanno la navetta. Subito contattiamo l'agenzia che dice che, passato l'orario del ritiro ( di un'auto inesistente) non possono fare nulla, neppure cercarci immediatamente un'altra auto. Chiediamo dunque di aprire la richiesta di rimborso ( nel frattempo dobbiamo arrangiarci a trovare altra auto e pagare nuovamente). Dopo qualche giorno ci scrivono, per il rimborso, di dare prova di essere andati al banco ritiro. Ovviamente prova impossibile ( dato che non c'era navetta ne' auto) ma sopratutto illecita perché il consumatore ha semplicemente diritto al rimborso se l'agenzia non prova di abere ben adempiuto. E pacificamente non ha adempiuto dato che noi abbiamo pagato ma il servizio non è stato reso. Certamente non si gestisce così ne' il post vendita né l'errore fatto. Assolutamente ad oggi non consigliato.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
Dear Alemaru,
Firstly, I would like to apologize for replying in English, and for the issue that you experienced,
It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong, also if you don’t mind, please refer this email to me, so I can personally review it.
Kind Regards
Sara
No car available from Supplier Rent…
No car available from Supplier Rent Scape... no explanation given either. Very poor not even worthy of 1 Star!!!! RENTSCAPE BIARRITZ AIRPORT!!! Representative in shorts, Tee Shirt & Basevall Cap - says it all really... Very unprofessional!!!
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
Dear Peter,
It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong, also if you don’t mind, please refer this email to me, so I can personally review it.
Kind Regards
Sara
The booking still has not arrived at…
The booking still has not arrived at the car hire company an hour after making it. So I’m sitting here waiting for the computer to say yes. Should have booked direct.
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
Dear Howard,
It's quite clear from your feedback that you're disappointed and frustrated.
Unfortunately some Rare offers on our website will not be confirmed immediately as the supplier will need To check on their fleet availability for some car categories so the booking status will be Unconfirmed and Depending on the availability of the cars and the supplier will Either Confirm Or decline the booking.
We apologize that you had to wait for the confirmation, however, it is recommended that the booking is not made so close to the pick-up time to avoid such situations.
Kind regards,
Sara
Good choice of car rental companies
Renting a car through Holiday Autos was an easy experience, they listed different companies, car sizes, whether you need to take a shuttle to the car lot etc.
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
We're so happy to hear that finding the right car was an easy experience for you! We appreciate you highlighting the clarity of our listings. Thank you for your positive feedback.
Best Regards,
Sara
Booking procedure was very easy
Booking procedure was very easy and price very reasonable. Just a little confused when the credit card authorization came up in a completely different name.
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holiday Autos
We're glad to hear our booking process was easy and the price reasonable. We understand your confusion regarding the credit card authorization name and appreciate you bringing this to our attention.
Best Regards,
Sara
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.