Dell Arvostelua 

So I put a review recently about how Dell falsely talked about my computer configuration. So here is a message from Sunday:

Thank you for contacting Dell Customer Care.

Thank you for your response, and I sincerely apologize for the delay in communication. I understand your concern and am sorry that it appeared the matter was not being actively addressed.

Please be assured that we are continuing to work on your case and are following up internally to obtain an update as quickly as possible. Thank you for your patience and understanding. I will share any new information with you as soon as it becomes available.

Thank you for choosing Dell. We appreciate your business.

Ashish
Dell | Customer Care
Monday-Friday: 8:30 a.m. to 5:30 p.m. (CST)

Now they called me Sunday night after I received this message.

He is the message from Tuesday:

Hello,
We closed your case. For any additional help with this case, reply back to this email.

What a nightmare! I ordered a small laptop online from Dell. When it arrived, it was completely different than what it was described. I immediately initiated a return request, which was approved. Then there was no further communication on how to return the device. I tried to contact support online. No luck! The AI Bot, is the stupidest among all the Bots. Called 866-293-3355; I was directed to chat online :-) I have not seen any worse support at all. Avoid dealing with Dell.

Delivery was a few days late. The laptop itself is pretty laggy out of the box and the battery life is way worse than advertised. It even arrived with a small scratch on the lid.

I ordered a computer from dell july 4th. They quoted me a price. They gave me a delivery date. 16 days later they cancelled the order. Why? They claimed they "We are sorry to let you know that your recent Order 1035478631 for a Dell Pro Max with GB10 (FCM1253) BTX Base was cancelled as its no longer available." I suspectbthey wanted to up sell me or sell to someone else.

In short place orders with Dell but don't expect them to honor their offers.

Good bye dell.

I ordered a new battery for my Dell XPS. I don't have the battery, so I can't comment on the item itself. But the delivery was a nightmarish experience.

Dell uses FedEx and requires a signature. A FedEx guy claimed that he came three times and I wasn't there. I was. After three purported tries, they refused further attempts. So 2 weeks after first attempted delivery, I still don't have my item, which I paid for over 3 weeks ago.

I've never had a problem with UPS or Amazon deliveries. I don't know why Dell requires that I meet face to face with an elusive delivery person, but they do. I will never order from Dell again.

Compré un monitor y un tiempo después se negaron a gestionar la garantía vigente sin ni siquiera haber revisado el producto, lo cual supone una vulneración flagrante de los derechos del consumidor.

I purchased a new Dell all in one and there is some kind of problem with the shipper. Dell says it will be here yesterday, and in another place, Dell says it will be delivered two days hence. Fed Ex says they have not received custody of it from Dell. I have opened two trouble tickets to try to determine the truth, and I have not heard nothing from Dell or Fed Ex.

Its been weeks, still cannot find ANYONE to help me. Customer support is just a loop of countless selections that go nowhere.

Ordered laptop. Ship papers issued Sunday but nothing shipped. After numerous requests for answers I canceled the order on the day it was supposed to arrive (had not been shipped).
Several hours afterwards someone shipped it so I had purolator return it to Dell.
No apology just excuses.

I booked a service, everything was accepted, however, the third party they use decided to take issue with the area I live in... after being here twice. That's fine, I get it. Why am I waiting 2 months for a refund on a service that was cancelled on your part? This is bs. If I never have to deal with you again, it will be too soon.

You can buy a computer most anywhere. But, when it comes to service, Dell cannot be beat.
Recently bought new desktop and had a huge task of transferring all files from old to new. Dell Techs were there every step of the way for me. Couldn't have made the switch without them!

Bought a monitor that broke and got replaced fine, now replacement broke after 5 months and they refuse to replace the replacement as they only guarantee 60 day warranty for any replacement parts.

Ordered a docking station using Dell Financial Services simply to keep my account open. Payment went to wrong account #. This was MY error and I acknowledge this both here and to Dell. However, I needed the payment (which was roughly half the price of the station) credited to the correct account. This is where Dell and Comenity Bank became utterly unhelpful. Ultimately, I ended up on a 3-way call with my bank and Comenity so the latter could detail exactly what they needed from my bank. My bank then provided that information via mail as requested. Comenity then closed the dispute the same day and has effectively walked away with my money. No one at Dell seems to want to do anything more than route me back to some AI support bot that shuts down the conversation. So...Dell and Comentiy took money that wasn't theirs and allowed my request to have the error corrected quietly close without resolution. Scheduled the final payment on the station so no one can try and claim that *I* was negligent. But never, ever, EVER again, should anyone trust Dell with their money.

I sent my laptop in to be repaired for a faulty power port. The battery packs worked fine, as well as almost everything else (as I was able to work on my laptop with only one power bank plugged in). When I received a quote back it included a bunch of unexpected components including a new GPU (£1200 alone). There's some internal policy to only be able to fix the PC back to a fresh standard but this defeats the purpose of getting a single component fixed. I read through their internal report and the reasonings for replacing some parts didn't make sense, e.g. both the power banks measured exact output wattage required by the PC but I still got quoted on replacing a battery pack, because the wrapping of the end of the cord was coming slightly off so they marked the component as faulty. On top of this the sales representative said they HAVE to replace every part in quote, they can't fulfill a partial quote. This means I'd have to replace an old graphics card even though the laptop was not sent in for that purpose and they couldn't tell me how bad off each issue was, meaning if it wasn't replaced what would happen. After a call convincing the sales representative that the evidence vs quote don't align and replacing all those parts is a terrible decision since buying a new PC would cost the same amount; they were able to bring the quote down to a mutual agreed state. It then got repaired and sent back.

To make matters worse, after waiting for weeks and finally receiving the laptop, there was a corrupt file that stopped the PC at boot. Meaning I couldn't even login. You would think the final technician test is to ensure the user can login to their profile and continue as per normal (or even be able to select a profile). The recommendation by the support agent was to lend an SSD from a friend (even though my PC is 2TB so no one has this meaning I had to buy it), and to perform a system recovery fresh install. They could not send out a technician to fully close the issue that was created out of the repair.

Overall my experience with the support agents, technicians and overall logic/processes in place was terrible. There was no understanding of a customer's needs and it was a perfect time to try upsell and take advantage of the customer rather than help minimize costs while ensuring a high quality repair is done.

Dell vostro laptop Audio not working,no support to fix the issue

I purchased a Dell 14 plus laptop. I began experiencing issues with it right out of the box. I couldn't make an account for Microsoft because of "suspicious activity" I called tech support about this and began experiencing multiple other issues. The screen went black, keyboard doesn't work, doing tasks multiple times to get it to work. I was on the phone with tech support for three hours with no help. They wanted me to let a tech come and replace the keyboard . I said no because I purchased a brand new laptop not a repaired one. In addition this process would take several days. They were unable to do remote work because of the keyboard issues. They did check one thing in the system I was able to access with their instructions. It didn't work. I ordered this product in July 4th and selected the three to four days shipping because I needed the device. One to two day shipping is available for purchase, but absolutely not if they send you faulty equipment. A refund is out of the question because I opened a consumer account to finance this purchase. They wanted me to mail the unit back and wait for them to receive it to exchange or refund even after I told them no. The credit account added on my consumer file takes points away, and it also lessens the amount of time I have used credit. That's completely unfair to be reported under the fair credit reporting act if I never received a product or service. They have zero concern that I am out time and money because of this situation. I reached out to the bank and told them about this situation. They called dell themselves with me on the line and received the same unhelpful runaway situation. This was an additional 1 and a half to two hours on the phone with them. Overall I was on the phone all day untill business closing time. My initial call was around 9am. The number for corporate goes to a voicemail for investors. The number listed as there bbb contact hangs up on callers immediately. Another number does the same thing. The only number that works is for the tech support and you have to fight AI to get them on the phone to get unhelpful staff . They transfer you to support team that either disconnected the call or they tell you you have to talk to tech. They also stated you can process things online on their website well no you can't because it says you have to talk to tech first. These people are horrible and I suggest everyone in this review section file reports with the ftc and consumer protection agencies to force them to right their discusting behavior.

The worst computers and customer service I have ever experienced. The brand new computer I got from them is SO slow, has to be plugged in half the time to turn on, and requires the bitlocker key most of the time it turns on. I called them and they said that they could only refund me within 30 days of ordering, which is so dumb considering that includes shipping time and using it enough to realize there are problems. Customer service was completely unhelpful and caused more security risks and concerns. I will never ever buy from Dell again.

After 3 months use, my new Dell 16 laptop had a small piece of plastic tube come from inside with the power supply jack when I withdrew it. This means the battery cannot charge. Online chat with their help said that it was accidental damage and therefore my fault. I called and after a further 2 hours was informed the same and I would have to pay. I'm fuming. As a company we have always bought Dell but this is clearly poor manufacture. Never again will I buy Dell.

Alienware Aurora Gaming Laptop 16X - I waited a long time to buy a new computer, and Dell completely ruined the experience. My system has had nonstop crashes, BSODs, hardware faults, and driver failures since day one. I provided Dell every log, dump, and report, yet they offered no real long‑term solution. Support tried the same fixes repeatedly, and the system still fails. This has been exhausting, time‑wasting, and unacceptable.

I purchased an Alienware Area-51 laptop in the United States with Alienware Care (Premium Support). The laptop is less than a year old.

During normal use, the M key became sticky and eventually detached while I was typing. The key still functions electronically, but the keycap and mechanism came off.

I contacted Dell support for assistance. My call was handled by a representative in the United Kingdom. During the call, I was informed that the damage was considered customer-caused and would not be covered under warranty. This decision was made without the laptop being physically inspected.

I understand that warranty claims may be denied if damage is determined to be accidental. However, I was disappointed that the conclusion was reached over the phone without an inspection, particularly given that the laptop is less than a year old and is covered by Alienware Care.

I chose Alienware because of its reputation for premium products and support. I expected a more thorough evaluation of the issue before the warranty claim was declined. I hope Dell reviews this case and improves how similar claims are assessed in the future.