Paul Newman

Prices are attractive but the customer service leaves a lot to be desired.
I selected 2 items only to be told they weren't eligible for the basic Royal Mail postage and I needed to pay extra for the DPD next day service. My order was quickly despatched. The next day I didn't get a delivery update so checked the tracking. DPD had delayed the delivery, so no next day delivery I had paid extra for. I contacted Scotsdale customer service and was told I had to take it up with DPD. I thought it odd as I had no transaction with DPD, Scotsdale had instructed them. DPD confirmed that my transaction was with Scotsdale and I had to deal with them. When I went back to Scotsdale customer service they agreed to refund my delivery costs.
My question is why was I fobbed off to DPD for a refund when that responsibility was Scotsdale's. When I questioned this with them my message was ignored. Looking at previous reviews this isn't the first time this has happened.

I've now built up 4 Ican frames. 1x A9, 2x A22 and 1x gravel. Ordering was made super easy by Perry who is very prompt with answers to questions.
All frames have arrived well packaged. All have been very well finished and easy to internally route and assemble.
All frames ride as well as any Western branded ones that we've owned

Two days running they missed the delivery slot without any updates. The only update was the next day when they said they would deliver. The tracking information was no use at all

As always DPD delived within the alloted time. Unfortunately this time the driver didn't wait for me to get to the door and left the parcel on it side when it clearly had 'This way up' arrows. They ignored me as they walked away and continued with their phone call. Hopefully the machine in the box isn't effected by being left on its side

Openreach installed fibre broadband on behalf of EE. The initial installation lasted less than 10 days before it went down. It took nearly 24hrs to get a repair date then 3 days for them to come back to repair it. The problem was the initial installer had bent the fibre cable at 90° snapping it internally. A replacement section was fitted and that lasted approximately 45 minutes before it went down again. EE were once again unable to arrange a repair because the Openreach appointment system was down again. EE have been very helpful but open reach are letting them down at every stage. We are now into the weekend and currently still waiting to find out when they will come back to repair for a second time! You can’t contact Openreach yourself. It has to be done through your broadband supplier. Thus far the service from Openreach has been terrible. We've had all over Christmas without broadband and are now heading into New Years the same

Thanks for the prompt response Openreach, but getting in touch with you has twice been the issue. You're bland attempt at public relations takes things no further forward! Please do something proactive and get in touch with me or EE to resolve this.

Easy to use site with a great selection of properties. All the information needed was presented conveniently. Everything worked smoothly from start to finish. We'll use it again for sure.

I have bibs, jersey, gillet, socks and cap. Every piece is great quality. The bibs pad is very comfortable and the braces are the most comfortable I've used. The cut of the jersey and gillet are very comfortable. Everything has now been washed multiple times. It all washes up really well with no colour fade. Great kit and service 👍🏻

*UPDATE*
Dog and Fields customer service has been outstanding. They have provided me with a very good explanation which I totally accept. Perhaps my first review would have been more suited to Royal Mail as they are the ones charging retails so much and the taking longer than they quote to make the delivery.

My order was posted promptly but the postage was very expensive for such a small item. There was no way that it costed £5. It should have cost £1.10. To compound that Dog and Field have been let done by Royal Mail who have taken 5 working days to make the delivery! £5 for 5 day delivery is not a good deal for the customer.

I'd seen the fleece coat on dogs over the woods on walks so I knew that they were hardly enough for running around and rough play, while washing up well. The fleece itself provides good body coverage and remains secure and in place no matter how much running around my 11mth old Rhodesian Ridgeback does. She seems perfectly comfortable and happy in it, and frequently will get back from a walk and settle down for a sleep in it before I can get to take it off.
Use of the website was easy. I used the stock alert function, as they didn't have the size I needed. I got an in stock alert within 24hrs. Communication was good and delivery pretty quick.

The service provided by Jim in the Watford store was very informative and helpful, so much so that having thought about our purchase overnight we had the option to purchase online. Instead we put a couple of extra questions to Jim over the phone and placed our order via him. We were aware that the delivery could have taken up to 12 weeks. In the end delivery took 4 days! We paid for doorstep delivery. The delivery team were very helpful and dropped the delivery inside the doorway, which was much appreciated as it was drizzling.

Absolutely awful service. They allocated a 3hr delivery slot and missed it. Hours later they updated the tracking to 'by the end of the day'. They missed this delivery too. So I waited in all day for nothing. The next day they allocated another 3hr delivery slot. This was allocated after that time had begun. They once again missed that delivery slot. When the parcel was delivered, hours later, there was not so much of a mention of why the deliveries were late. The twice I phoned customer service they were absolutely useless. They were only able to tell me that the parcel was scheduled for delivery. As a delivery company they are letting the retail companies they deliver for down!
*Added after UPS's response*
Thanks for the standard cut and paste response, as seen on numerous other reviews. You address the poor customer service but just seem to accept that the service provided was normal!

Great value and the service has been first class. A full bike and several other items were delivered in 16hrs!
I have several other items from Planet X, jacket, bibs, base layer and they have all been very good quality for the money.

We ordered a £1100 Samsung fridge freezer. The confirmation email states that they unpack on delivery. When delivered by two un-uniformed men in a plain van (The Know How Team?) Having got the freezer into the house there was a dent in the polystyrene edging. They made no move to unpack as the order stated. Despite being asked to wait while the damage was checked, they were off like a shot. They literally sped off when we tried to stop them. We spent 2hrs on the phone yesterday trying to resolve the mess. The call centre staff work to very limited flow chart options and have no power to resolve any issue. They couldn't arrange collection because collection tickets are raised after 6pm, and the call centre are closed by then! Another 58mins today, (46mins on hold), to find that NOTHING had been scheduled to arrange collection. They were just going to leave us with the team damaged item. They now say the first collection and replacement is Thursday, 4 days time.
We ordered from Curry's expecting a basic level of service but they have fallen very very short of basic service.
Spare yourself the stress and don't use Curry's!

UPDATE
Samsung phoned today to see if a situation had been resolved. Finding it hadn't they put me through to Currys to get a resolution. The Curry's operator, Ali hang up on me as soon as Samsung were gone. I phoned Samsung back and they again connected me to Curry's. The second operator said the fault was likely to be Samsung dispatching damaged goods to the stores. I couldn't believe they were blatantly blaming Samsung for the problem. when I questioned what discipline action the drivers would face and what compensation we would be given the operater became irate and for a second time today Currys hung up on me. We are left no further forward waiting for the replacement on Thursday and Currys refusing to acknowledge any failing.

Brought an Ultegra STI shifter. Asked an online question and got a prompt response. The price was cheaper than anywhere else and delivery very quick. Will use ProBikeKit again.

Order Friday evening and my phone arrived by DPD early Saturday afternoon. Communication was very good with frequent updates

Easy to use website and the WhatsApp contact was a great option that clear up if the part I was looking at was correct. Fast delivery too.

I have used them twice. Both times they gave a delivery window and then phoned on the day to give me 30 mins notice. The 2nd occasion the delivery man helped with some unpacking on an exchanged item.