MR JOHN BLACKABY

I give up!!!!!
I have NEVER dealt with such an inefficient company!!
It looks as though if your order goes through without issue you're fine - if not, and there seem to be a lot of people whose orders don't run smoothly - you might as well just write off the possibility of getting anything sorted. I am following up my review of a couple of days ago. The collection of the initially wrongly delivered order is still not collected despite being told and emailed that it would be collected two days ago.
The replacement order - and this is the third attempt as the first delivery was the wrong size and the second delivery was the wrong quantity was supposed to be delivered yesterday - however, that did not arrived either!! Ryman give no delivery slots so you have to wait in all day - I have wasted FIVE days waiting for deliveries/collections - ironically when you ring customer services after waiting some time they they say "we realise how valuable your time is" what a joke! They then offer a call back when you reach the front of the queue - this doesn't happen! You try and track the order on their website - guess what - you can't - it's being updated!!! - They only reply to bad reviews on Trustpilot with an automated no reply email!! This is a follow up review for one posted a couple of days ago. If you're thinking of placing an order I would advise that you think again - look at the reviews!! I am getting so frustrated and all I wanted was 3 boxes!! Having run a business myself, it makes me want to shake the whole business up - Theo would be ashamed that his name is associated with such a poorly run operation!!!

Nkuku offer a great service with great products. They offer a very personal service.Would definitely recommend!!

What a shambolic company !!! I wrote a derogatory review about three weeks ago relating to the quality of their customer service following the receipt of damaged goods. The review resulted in a response from Ryman and a resolution and so I updated my review. Stupidly, I gave them the benefit of the doubt - bad decision!!
I placed a further order for 3 no 35 litre plastic boxes The first delivery was 4 no 9 litre boxes?? How and why, heaven only knows! I contacted customer services who, as you would expect, tried to fob me off with "this is most unusual" we will despatch the three correct boxes and collect the wrong boxes. The new boxes were delivered but the driver wouldn't take incorrect boxes saying that I should have been sent a label. Opened the new delivery and there were not 3 boxes but only1. Rang customer services again and was told that the two boxes would be with me Saturday or Monday I asked about collecting the first delivery of 9 litre boxes and was told that they would be collected the following Tuesday which was today. Received an email yesterday confirming the collection today along with a label to print out. It stated that no time slot could be provided and that it would be between 8am and 6pm. So I've waited in all day and you've guessed it - no collection!!!!
Today they also emailed to say the replacements would be delivered tomorrow - again, no time slot available so another totally wasted day. This is now four days I will have wasted and have little confidence that it will be sorted tomorrow. It would appear that Ryman's policy is to offer rubbish customer service and sweep up the really bad reviews on Trustpilot rather than do what they should and improve their service! In this day and age it shouldn't be that difficult to order some plastic boxes!!

I am updating my earlier Trustpilot review, following which Ryman’s responded by both email and phone. My contact with Jamie proved to be much, much better! The products were replaced speedily at no cost. There can always be issues but the proof of a good company is how they deal with the issue! It is important though, that Ryman’s make themselves more contactable- customers should not have to rely on Trustpilot to illicit a response- having said that- well done Ryman’s!! I too would have given zero stars if I could.
I had a delivery of damaged boxes, tried contacting their chat line - the first time I waited 40 mins so took the the option to try later. Tried later and waited fifty minutes - then their message read that hopefully somebody would speak to me shortly - after over an hour the message came up that I had been quiet for a while so they were finishing the chat. Obviously I was quiet as they hadn't come back to me. I tried ringing customer services usual busy message took the option to be rung back when I was number one in the queue. All I can say is that it must have been a very long queue and reading other reviews I am not alone.
In this day and age customer service this awful will only end one way - RIP Ryman's!!!

Excellent service.
Great tracking facility.
Excellent driver, very friendly!!!!

This company does what they say on the tin !!!

Great service
Very efficient

My original delivery was not the correct item as shown on their website.
However, you know the old saying that everybody can get something wrong - it’s how you deal with it afterwards that is the key indicator of a company.
B&SD were brilliant- can’t praise them enough!! Excellent chat line followed by emails and telephone calls to try and ensure that the right product was supplied - big shout out to Zoe !!!
Insisted on paying the return shipping costs as per their terms despite my offer to pay this myself.
I would highly recommend B&SD

Great service and quality products!

Excellent service!
Does what it says on the tin.
Would definitely use again.

Very efficient company!!
Very helpful when I mistyped my registration number.
No fuss - just help!!!
Their customer happiness team are great! Very customer focused .
Would definitely use again

First class service. Worth every penny. Use them 3/4 times a year with never a problem. Always expecting me and car always ready on arrival.
They are also very flexible if you have to make any changes!
Fast Track security is also very good.

Excellent experience, no issues whatsoever

We ordered some door furniture - three items.
Our order was despatched within 24 hours as stated on their website and delivered the following day.
We were kept informed of our orders progress with options to change our delivery day if necessary.
Great service - well done!!