I had a query about resetting my password and it was rapidly resolved by Jo on the Support Team. Following a brief exchange of emails to gather the information she called me to resolve the query. She... Ver más
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Consulta las opiniones de los clientes
Would give them no stars if I could, it appears you need to read the terms and conditions as they charge a €1.29 monthly fee when you sign up, b aware. It was unclear at the point of signing up to thi... Ver más
La empresa ha respondido
Myself and my husband recently had an issue with our payzone account and couldn't figure out what the problem was or how to fix it. We got in touch with Payzone and organised a call with Jo who was... Ver más
La empresa ha respondido
Fantastic customer service. Sorted out issue with my account and processed a refund. Even phoned me back twice! Thank you Jo!!
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Solutions, for everyday life. Payzone is a leading multi-channel service provider, backed by AIB and Fiserv. For over 20 years, we have been connecting people to payments, processing millions of transactions through our payments network every year. Payzone builds technology for all. We provide a range of services and solutions for consumers, businesses, and not-for-profit organisations. We are not just about making payments easier; we are about making every day easier.
Información de contacto
4 Fern Road, D18PD83, Dublin 18, Irlanda
- 0818882600
- hello@payzone.ie
- www.payzone.ie
4,2
Muy bueno
66 opiniones
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I had a query about resetting my…
I had a query about resetting my password and it was rapidly resolved by Jo on the Support Team. Following a brief exchange of emails to gather the information she called me to resolve the query. She was incredibly helpful, friendly and courteous. This is what great Customer Service feels like. Thank you Jo!!!
21 de julio de 2026
Opinión espontánea
Great customer service from Jo
21 de julio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi David,
Thanks for taking the time to leave a review.
Great to hear about Jo, we'll pass it onto her too!
Thanks again,
The Payzone team
Fantastic customer service
Fantastic customer service. Sorted out issue with my account and processed a refund. Even phoned me back twice! Thank you Jo!!
16 de julio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Claire,
Thank you for taking the time to leave a review.
It's great to hear that Jo was able to sort the issue for you. We'll let pass your review on to her!
Thank you,
The Payzone team
So good to deal with
14 de julio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi there,
Thanks for taking the time to leave a review.
We're delighted to hear you're happy with our service. You know where we are if you need anything in the future!
The Payzone Team
Fast response from Help & Support
Really nice support when trying to add New Car, responded in a timely manner when I reached out by email. Got a call from the team and all sorted over the phone. Thank you Jo!
13 de julio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Mark,
Thanks for taking the time to leave a review.
We're delighted to hear you had such a positive experience with Jo on our customer support team. We'll be sure to pass your kind words on to her.
All the best with the new car, safe driving and happy parking!
The Payzone Team
Had to block them from taking my money
Had to block these lads from taking money from my account. Last time was Dec 2025, now randomly in July 2026 they're trying to take a tenner off me. I parked nowhere.
No way to see or configure this when I log into their website.
7 de julio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Rebulah,
We're sorry to hear about your experience.
The €10 you're referring to isn't a parking charge. It is an automatic top-up of your Payzone account balance, which is one of the payment methods available with our 'Full Access' account. This method maintains a minimum account balance, from which parking transactions and the monthly account fee are deducted. When the balance drops below €10, it automatically tops back up.
To explain our account types, we offer two account options to suit different parking habits:
- Our Full Access account costs €1.29 per vehicle, per month and includes parking, along with access to additional services such as tolling and off-street parking. It also includes partner benefits, such as fuel discounts at Circle K and car wash discounts at Applegreen, with our average customer saving an average of €3.50 a month through these offers.
- Alternatively, our 'Parking Only' account has no monthly subscription and instead charges a €0.35 convenience fee only when you park.
Following customer feedback, we've recently introduced a second payment method for 'Full Access' accounts. Customers can now choose to pay directly from a stored payment card instead of using the Payzone account balance and auto top-up.
If you'd prefer to pay directly by card, you can switch payment method at any time in the app by going to Account > Payment Options. If you don't require the additional services included with 'Full Access' and only use the app for parking occasionally, our 'Parking Only' account may be a better option for you.
Our account options and associated charges are outlined on our website, in the app store listing, throughout the registration process and within our Terms & Conditions before an account is created.
If you'd like us to refund your existing wallet balance and/or switch your account to Parking Only, please contact our customer support team at parking@payzone.ie and we'll be happy to help.
We're sorry your experience wasn't a positive one, and we appreciate you taking the time to share your feedback.
Would give them no stars if I could
Would give them no stars if I could, it appears you need to read the terms and conditions as they charge a €1.29 monthly fee when you sign up, b aware. It was unclear at the point of signing up to this app that there were 2 options, isn't it ironic that it defaults to the one with a monthly fee, problem is now solved as the app is deleted and if i need to use payzone parking again i will make sure i have coins.
2 de julio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Updated response:
Hi Nick,
Just following your additional points there; just to clarify further. Following customer feedback, we've recently created this additional payment method and as such, we have updated the registration journey so motorists are now presented with both payment options during sign-up. The app doesn't default to either option.
We're sorry to hear we've lost you as a customer. Our aim is to make parking as easy and convenient as possible. We do hope you give us another shot at some point.
___
Hi Nick,
We're sorry to hear you were disappointed by your experience.
We'd just like to clarify that we offer two different account options.
Our 'Full access' account includes parking along with access to additional services for €1.29 per vehicle, per month. We also offer a 'Parking only' account, which has no monthly fee and instead charges a €0.35 convenience fee only when you park.
The account options and any associated charges are outlined on our website, in the app store listing, during the registration process and within our Terms & Conditions before an account is created.
If you have any questions about your account or would like us to help switch you to the account that best suits your needs, please get in touch with our team at parking@payzone.ie. We'd be happy to help.
The Payzone Team
Huge disappointment, site down for 4 days.
Huge disappointment. I had tried multiple attempts to make payment via Payzone pertaining to St Andrew's International application fees, but to no avail. No whatsapp account available to reach for assistance, and the site has been down for the last 4 days.
30 de junio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Charlie,
We're really sorry to hear you've had a disapointing experience.
We aren't aware of any current issues with our payment platform, so we'd really like to look into what happened for you.
If you could send us a few details about the problem, including any error messages you received, to support@payzone.ie, we'll investigate it straight away and do our best to get things sorted as quickly as possible.
Thanks for bringing it to our attention, and we hope we can turn your experience around.
The Payzone Team
Easy to use and good customer experience
I've used payzone for parking in Ireland for a number of years and have only ever had one issue in all that time, which also prompted me to write the review. Due to a technical glitch when parking recently I was incorrectly charged for a parking session. I contacted Payzone about it and in had the issue sorted and refunded almost immediately. The nice thing is actually dealing with humans (Thanks Jo!) and not chatbots or webforms. The customer experience as a result of this means I will continue to happily use their service and recommend them.
25 de junio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Dermot,
Thank you for taking the time to share your experience. We love to hear from long time users.
We'll be sure to pass your lovely feedback on to Jo. Our local support team is something we take great pride in, so it's great to hear that it made a positive difference to your experience.
Thank you again for your recommendation and continued support. We look forward to keeping you moving for many more years to come!
The Payzone team
Change in Email and Password
I logged that I had an issue with my email and password and was contacted by Joe within 5 minutes. She was amazing and sorted the issue. She was incredibly helpful and so friendly.
17 de junio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Andrew,
Thanks for taking the time to leave a review!
Great to hear that you got sorted, and the kind words about Jo too, we'll be sure to pass it onto her, she'll be delighted.
Thanks again,
The Payzone team
Very efficient at listening to and…
Very efficient at listening to and bringing empathy to error issues even if they were my errors.
Clearly seeking to care for its customers
16 de junio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi there,
Thanks for taking the time to leave a review.
We're delighted to hear that you found our team efficient and understanding!
You know where we are if you need anything else.
Thanks again,
The Payzone Team
After 3 hours trying to get sorted Jo…
After 3 hours trying to get sorted Jo saved the day and got me sorted: I can’t thank her enough.
Great service and great patience
15 de junio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Melissa,
Thanks for taking the time to leave a review.
We're sorry to hear it took so long to get the issue resolved, but we're delighted that Jo was able to sort it.
We'll be sure to pass your kind words on to Jo.
Thanks again,
The Payzone Team
Gold star for Payzone support service
Myself and my husband recently had an issue with our payzone account and couldn't figure out what the problem was or how to fix it. We got in touch with Payzone and organised a call with Jo who was very friendly, patient and efficient and helpful and had the whole issue fixed within 10mins on the phone. Thank you Jo everything is working perfectly again.
15 de junio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Orla,
Thanks for taking the time to leave such a kind review.
We're delighted to hear that Jo was able to help get everything sorted for you and your husband.
Jo will be thrilled to hear your feedback too.
Thanks again,
The Payzone Team
Changing to new registration
I changed car recently and couldn't find how to change registration to continue using payzone for parking.
Jo from payzone changed it over in jig time after carefully checking my security details first.
No stress at all
15 de junio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Catherine,
Thanks for taking the time to leave a review.
Delighted to hear that Jo was able to get everything updated quickly for you.
Safe motoring with the new car!
The Payzone Team
I was parking in Galway and initially…
I was parking in Galway and initially thought payment did not process so paid twice. I sent in an email that evening (Sunday) and had a reply Monday morning with a refund processed immediately. Really great customer service.
14 de junio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Sarah,
Thanks for taking the time to leave a review.
Great to hear you got sorted!
The Payzone Team
Tabrez at Payzone – 5 Stars
Tabrez at Payzone is highly professional, helpful, and dedicated. I initially struggled to get support for my merchant account from the relevant teams, but after connecting with Tabrez, the situation improved dramatically. He addressed the issues efficiently, provided clear guidance, and has remained consistently responsive and supportive throughout. I am sincerely grateful for his prompt and knowledgeable advice. It is rare to find someone who takes genuine ownership of a problem and sees it through to completion, Tabrez is that person.
13 de mayo de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Sweet Moments,
Thank you for taking the time to share your experience and for your kind words about Tabrez.
We're delighted to hear that he was able to turn things around and provide the support you needed.
We'll be sure to pass your feedback on to him.
Thank you for your continued support,
The Payzone Team
Scam
Scam, watch out for the auto-top up. it's a scam and they make you jump through mad hoops to cancel it. it should be on the app and they know this, but they are scammers.
10 de junio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Pádraig,
We're sorry to hear about your experience and that you've been left with this impression of Payzone.
To clarify, we offer two account types.
- Our 'Parking only' account option is designed for those who prefer a pay as you go model, with no account balance or auto top-up required.
- We also offer a full account, which provides access to additional services such as tolling and discounts on fuel and car washes. Customers using this account option can choose how they pay, including by account balance with auto top-up or directly from their bank card (no auto top up).
If you no longer wish to use your account, simply email parking@payzone.ie and our team will close it for you and arrange a refund of any remaining account balance.
Kind regards,
The Payzone Team
I couldn't add a new car to my account…
I couldn't add a new car to my account online. I got in touch with the company by email to ask for help. Jo rang me back really quickly and sorted out my issue straight away. It was really helpful.
8 de junio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Emer,
Thanks for taking the time to leave a review.
We're delighted to hear that Jo was able to get your issue sorted quickly.
Thanks again,
The Payzone Team
Excellent customer support
I had a great experience with Jo on the Payzone customer support team. She was extremely helpful, professional and quick to respond to my queries. It’s refreshing to receive such responsive and customer-focused service. Thank you to Jo for making everything straightforward and stress-free.
Highly recommended for their excellent customer support and very prompt replies.
5 de junio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Michelle,
Thank you very much for the lovely review.
We're delighted to hear that Jo was able to help and make the process straightforward for you. Our support is something we place a real focus on, so it's great to know that came across in your experience.
We'll be sure to pass your kind words on to Jo. She'll be delighted to hear them.
Thanks again,
The Payzone Team
I made a mistake and transferred more…
I made a mistake and transferred more money on my payzone account than I should hsve. The customer service Jo, was very efficient and fixed it for me within the hour!
Very happy with the customer service at Payzone
Thanks
Fiona
5 de junio de 2026
Opinión espontánea
Respuesta de Payzone Ireland
Hi Fiona,
Thanks for taking the time to leave a review.
We're delighted Jo was able to get everything sorted for you so quickly.
The Payzone Team
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