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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I have been purchasing glasses ( progressives) for about 10 years now from Firmoo, I have always been happy with my purchases. Great pricing and happy with the frame selections .

Valorada con 4 estrellas sobre 5

I love the glasses. They are just what I thought they would be, but I removed the hanging jewel, as it was too distracting. The only thing wrong was the temples were too short for me, but I did mana... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recieved my latest order of 3 pairs of glasses yesterday. Each one exceeded my expectations for various reasons. All very pleasing. I now I have a total of 4 pairs of Firmoo glasses and will continu... Ver más

Valorada con 4 estrellas sobre 5

I have had my glasses for a few days now and am pleased with them. However I am disappointed with the sunglass clip-ons that I ordered to match my glasses because they do not stay in place. Seems lik... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mayorista de gafas
  2. Tienda de gafas de sol

Escrito por la empresa

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

24 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(24)

19 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

I love the glasses

I love the glasses. They are just what I thought they would be, but I removed the hanging jewel, as it was too distracting. The only thing wrong was the temples were too short for me, but I did manage to adjust them to fit better. Otherwise 5 stars.

1 de agosto de 2026
Opinión espontánea
Logotipo de Firmoo

Respuesta de Firmoo

Hello Jamiude,

Thank you for taking the time to share your feedback.

We're delighted to hear that you love your glasses and that they met your expectations overall.

We appreciate your comments regarding the temple length. Our frames come in different sizes and dimensions, including temple length, so for future purchases, you may find our Frame Size Guide helpful when selecting a frame that best suits your needs:

https://www.firmoo.ca/help-p-2458.shtml

If you ever need assistance choosing a frame or have any questions, please feel free to contact us via service@firmoo.ca or through our 24/7 Live Chat on Firmoo.ca. Our team will be happy to help.

Thank you again for your valuable feedback.

Kind regards,
Firmoo Customer Support Team

Valorada con 4 estrellas sobre 5

Disappointed in clip-ons…

I have had my glasses for a few days now and am pleased with them. However I am disappointed with the sunglass clip-ons that I ordered to match my glasses because they do not stay in place. Seems like the little clips are not in the correct place or maybe the right size for my glasses and fall off easily. I will not be using them because they are a nuisance to keep on.
Marilyn the

22 de agosto de 2026
Opinión espontánea
Logotipo de Firmoo

Respuesta de Firmoo

Hi Marilyn,

Thank you for sharing your feedback. We're glad to hear you're pleased with your glasses, but we're sorry to learn that the magnetic clip-on sunglasses did not fit securely as expected.

We were unable to locate your order based on the information available in your review. Since all our eyewear is covered by our 365-day warranty for quality-related issues, we'd be happy to look into this for you.

You may submit a Return & Exchange request through your Account Center, or contact us via the live chat on Firmoo.ca or by email at service@firmoo.ca. Our Return & Exchange Policy is available here: https://www.firmoo.ca/help-p-73.shtml

We look forward to assisting you and making this right.

Best regards,
Firmoo Customer Support

Valorada con 1 estrellas sobre 5

150 $ pour des lunettes qui ne sont pas…

150 $ pour des lunettes qui ne sont pas conforme et d'une qualité médiocre. Qund j'ai demandé un remboursement ́a réponse était de leur envoyer les lunettes a ma charge .

11 de junio de 2026
Opinión espontánea
Logotipo de Firmoo

Respuesta de Firmoo

Bonjour Benz,

Nous vous présentons nos sincères excuses pour votre déception ainsi que pour la confusion concernant la procédure de retour.

Nous comprenons vos préoccupations concernant la qualité des lunettes ainsi que les frais de retour. Dans le cadre de notre procédure de retour, il peut être demandé aux clients de renvoyer les lunettes pour inspection, selon les circonstances de chaque dossier. Toutefois, notre équipe d'assistance est toujours disponible pour examiner chaque situation individuellement et discuter des solutions possibles.

Comme nous n’avons pas été en mesure d’identifier votre commande avec certitude à partir des informations disponibles dans cet avis, nous vous invitons à contacter notre équipe d’assistance via notre service de chat en direct disponible 24 h/24 et 7 j/7 ou par e-mail à service@firmoo.ca afin que nous puissions examiner votre dossier plus en détail.

Vous pouvez également soumettre une demande de retour ou d’échange via votre Centre de compte Firmoo en suivant ce guide : https://www.firmoo.ca/help-p-1499.shtml.

Nous accordons une grande importance à vos commentaires et vous remercions de nous donner l’occasion de trouver une solution satisfaisante à votre situation.

Cordialement,
L’équipe du service client Firmoo

Valorada con 5 estrellas sobre 5

Excellent Purchase

I am short-sighted with a -8 prescription and was looking for a new online supplier. I found Firmoo through online search. I purchased a pair of glasses that also transition when exposed to direct sunlight. The ordering procedure was straight forward and they had the frame I liked in stock. They have plenty of frames to choose from. The manufacturing process for the lenses was incredible fast and I received the glasses to Canada within a reasonable timeframe (12 days). I am very happy with the quality and the transitioning (darkening) of the lenses, work perfectly fine. Highly recommend - and by the way, very competitive prices

29 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

First time buying

The customer service is quick and very friendly! I also got my glasses in great condition and earlier than the expected delivery date.

30 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Customer Service

I have ordered glasses from Firmoo and am very happy with the product. I want to order and additional pair and had some questions. The online tech, Vivek, was very helpful.

29 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality eyeglasses and good customer service.

My progressive glasses arrived in less than two weeks and were perfect. As long as you enter the prescription correctly and check the measurement of your lenses, the glasses will be made very well at a fraction of the cost in Canada.
They even wrote to double check my numbers.

4 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I took a chance

I took a chance and it work out and went smoother and easier than anticipated. For the price I would recommend, the system is easy enough to use and if you're unsure you can watch video/read for more details. Yes you do wait for shipping but was worth it.

24 de septiembre de 2025
Opinión espontánea

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