Sadly not worth it
I was really excited about my order from Silfen Studio because the designs look great online, and I already knew the bag was made from polyurethane, so I wasn’t expecting real leather. However, when it arrived, the overall quality felt disappointing for the price. The bag had a very strong plastic smell and didn’t feel as premium as expected.
I also had issues with the belt strap fit. Although it’s advertised as adjustable across several sizes, the fit and proportions don’t work very well when tightened, so it doesn’t sit nicely.
What frustrated me the most was the return process. I ended up having to pay quite a lot to send the item back to Denmark, which made the whole experience even more disappointing. I was genuinely excited about the bag, so having to return it and lose money in the process was really frustrating.
Unfortunately, I wouldn’t purchase again.
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After the brand’s response, I want to clarify that I was aware these conditions were included in the return policy. However, I still think the costs associated with international returns are excessive.
Having to pay for return shipping to Denmark while also losing the original shipping costs made returning a single item unnecessarily expensive (almost half the prize)
I think future international customers should be aware that, if the product does not meet expectations, returning it can end up costing a significant amount of money.
Respuesta de Silfen Studio
Hi Claudia,
Thank you for sharing your experience.
We always strive to provide our customers with the best possible quality.
We recommend that our customers reach out directly to us when situations like this occur for us to provide you with assistance.
We are sorry for the inconvenience and hope to see you back!
// Team Silfen